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“HIGHLY RECOMMEND THIS SMALL HOTEL”

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Essence Hanoi Hotel & Spa
Ranked #17 of 599 Hotels in Hanoi
Certificate of Excellence
Reviewed 20 April 2014

This was our first stop in Vietnam and we deliberately chose to stay in the Old Quarter. If you wish to do the same then I recommend this small friendly hotel. The staff were great and the rooms very clean and well equipped. We had breakfast and one dinner in the hotel and the quality of the food was good. The Old Quarter is chaos but great fun - just crossing the road is an experience!

  • Stayed: April 2014, travelled with family
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Thank LondonMetri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 April 2014

A very well run hotel, quiet and peaceful in the middle of hectic Hanoi Old Quarter. Rooms are very comfortable and clean with everything you need to have a very pleasant stay. But the most outstanding feature of this hotel is undoubtedly the staff. They will make their best to accommodate all your needs and always with the warmest smile. Every single customer is extremely important to them.
The restaurant is also excellent but remember to book in advance, especially for dinner, since it is always very busy. Food is delicious and well priced. Breakfast provides a variety of Continental, Full and Asian fare with fresh fruit, pastries, hot dishes, soups, cold meats... you will definitely not starve here.
My only complaint was the food smell coming from the restaurant, which inundated the corridors and even some of the rooms at certain times of the day.
Location is great in the middle of the Old Quarter, noisy, vibrant and fascinating but when you need a break from the noise and chaos, Hanoi Essence is the perfect oasis.

  • Stayed: December 2013, travelled as a couple
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2  Thank Maria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2014

My husband and I stayed here for a couple of nights when we first arrived in Vietnam. We weren't sure what to expect but despite arriving late at night the staff were very welcoming and friendly. I cannot rate the staff highly enough - they are just fabulous!! Nothing is too much trouble. If you want to stay in the Old Quarter and be in a central location, this is the place to stay and to top it off the price is very, very, good value for money. The onsite restaurant is fabulous and the food is amazing. Stay here - we would definitely stay again!!

  • Stayed: March 2014, travelled as a couple
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1  Thank frances d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2014

Booked online direct with hotel some months before visit, and it was a totally smooth process - including arrangement of a pick up from airport.
The hotel staff could not be more friendly or welcoming - made us feel like their most important repeat guests. The room itself is absolutely fine - they don't just give you free wifi, they actually supply a laptop! The hotel is bang in the heart of the Old Quarter, and yet you can hear nothing of the cacophany outside from your room.
We were only there 2 days so did not have the chance to make use of their excursion services but if it is anything like the rest of their service I'm sure it is first class.
If you are going to stay in Hanoi, this is without doubt the hotel to pick.

  • Stayed: April 2014, travelled as a couple
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1  Thank Chris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2014

I must admit I booked this hotel despite some scepticism of all the glowing reviews - after staying here for nine days in total, I too feel obliged to add my recommendation. The staff make this place, they are a genuinely friendly yet professional crew !!
The Hotel organised our overnight cruise on Halong Bay, return train to Sapa and two days trekking - all arrangements went without a hitch. They even sent Bruce, their friendly doorman, to escort us to the train at night - he greeted us on return at 0530 on a drizzly morning with a smile and two umbrellas!
The Hotel is clean, well located in the heart of the Old Quarter steps away from shopping and some great dining experiences - and has an ATM at the front door.
The Junior Suite is a good size and has some good value inclusions, well worth the extra money.
Ask the staff to give you directions to where the best 'Hanoi egg coffee' can be found - a real local treat!

Room Tip: The higher your room is, the quieter you will find it.
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  • Stayed: March 2014, travelled as a couple
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4  Thank 2Travellingmacs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2014

You are right in the middle of the bustle and chaos of Hanoi, close to all of the shops, cafes and the lake. The rooms are a good retreat from the busyness of Hanoi.
Rooms are lovely and bedding is very cosy and comfortable!

Room Tip: Rooms to the left are next to apartments so you hear the roosters in the morning and the neighbors...
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  • Stayed: April 2014, travelled with friends
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Thank Grace M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2014

From our very first contact with the Essence group everything has been exceptional. Correspondence, customer service, the staff, hotel rooms, food, escorted trips, transportation (planes, trains and automobiles), absolutely everything.

The Essence organised 14 days of our recent 18 day Vietnamese holiday. We contacted them initially reference staying in Hanoi but when we asked they offered everything we required. We paid a small deposit from England via Mastercard (a few hundred $) and they did the rest arranging everything we requested. Hue, Hoi An, Hanoi, Sapa, Hanoi. We then paid the balance when we checked out to leave Hanoi and may i say, saved a fortune by cutting out the middleman, sorry middleman.

The Hanoi hotel is a few steps from beer corner in the old quarter. Where sensibly priced exceptional beer is servered into the night. Its a short walk to the lake and is surrounded by shops and restaurants. The food however in the hotel restaurant is outstanding, more expensive than surrounding restaurants but we would say value, you will have to book though.

We stayed twice going off inbetween. The first time, on the top floor from where we could see the Lake. The hotel looked after our main luggage which was now getting extremely heavy whilst we went off by train to Sapa. My wife had become ill with a stomach virus, absolutely nothing to do with the hotel, on our return to the hotel very early in the morning they provided a room for us and a receptionist insisting on taking me to the pharmacy where they prescribed antibiotics, they did the trick by the way. They then upgraded us to a suite on the 6th floor, may be they felt sorry for my wife?

As already mentioned exceptional in every way.

Room Tip: Every room we stayed in
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  • Stayed: March 2014, travelled as a couple
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2  Thank Merl1n2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Essence Hanoi Hotel & Spa

Address: 22 Ta Hien Street, Hoan Kiem District | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Essence Hanoi Hotel)
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 599 Hotels in Hanoi
Price Range: £50 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Essence Hanoi Hotel & Spa 4*
Number of rooms: 22
Official Description (provided by the hotel):
Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more   less 
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