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“3 Star Hotel.5 Star service!”

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Essence Hanoi Hotel & Spa
Ranked #27 of 600 Hotels in Hanoi
Certificate of Excellence
Reviewed 20 July 2014

Everything you read about this Hotel is true. Its unbelievable. Brilliant service,Brilliant Cafe,Brilliant staff!!! I really cant say enough good things. From the moment you arrive they swamp you to carry your luggage. Front staff are quick and efficient.Rooms are basic but clean,tidy and comfortable.They even provide a notebook computer.We had a family adjoining room.Perfect!
The Cafe is simply superb. We ate there all the time.Attentive staff,fantastic food at a great price.Yes its more expensive than outside but its clean,safe,tidy and fresh authentic food!
I would never stay anywhere else in Hanoi. This would be the best service and food I have ever had in a Hotel anywhere!! Now outside the Hotel its mahem. Hanoi is so busy.Shops and people everywhere. Very interesting place. Its like stepping into a timewarp coming back to the Hotel.
Do yourself a favour,stay here and see what old fashion service is all about!

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
4  Thank Our_USA_trip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,310 - 1,316 of 2,877 reviews

Reviewed 20 July 2014

We had such a great time at the essence hotel!!
The hotel is in the center of hanoi, everything is near, so you can walk around the city and visit different things. The personal was very friendly and helpfully.
They also booked a trip and the bustransfer to the next city for us.
The room was beautiful and very clean, the food was delicious. Also the service was very friendly!
Next time were in hanoi, we will choose this hotel again!!

Stayed: July 2014, travelled as a couple
2  Thank Christoph L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014

We stayed for a total of 3 nights at Essence in Hanoi and thoroughly enjoyed the whole "Essence" experience. From our first welcome by Jack to our departure we were made to feel very welcome by the wonderful staff.
From tips with food to sightseeing they were extremely helpful.
We were able to store most of our luggage during our 3 day Ha Long bay cruise whic was a godsend.
Will definatley be staying again on out next trip to Hanoi

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
2  Thank Brad J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014 via mobile

I stayed one night in this hotel. Very frequently, I am used to stay in airport hotel nearby Noi Bai Airpot but I did in thus hotel in this moment.
Amazing! Guest room, food, almost everything was very nice. At any time, the hotel can be satisfied you 100%.

Stayed: July 2014, travelled on business
Thank 승계 이
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

Our group of 9 had total of 4 rooms with connecting doors. The rooms were small but nice and quiet and had all the necessary amenities and free wifi. The hotel was very helpful, provided recommendations and arranged cabs and airport transportation. They held our luggage when we left for Halong Bay for 2 days. They also organized a birthday cake and sang to help us celebrate the birthday of 1 of family members. Besides the good breakfast selection, the Essence Restaurant was also excellent when we had lunch there. Delicious food with attentive service. The only thing that can be improved in our opinion was the slow check-in process and luggage delivery.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Lauren B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

We planned to spend only 2 nights at this hotel with. 2 nights at Halong Bay in the middle of our trip. Due to bad weather our boat trip was cut to one night and the staff at Essence managed to accommodate us for an extra night and upgraded us for free!
Reception staff were wonderful, Tracy, Frank ( I think his name was). And a special mention for Sophie. All went above and beyond expectations, giving advice on local sites to visit, places to eat, organising transport.
When we checked out Sophie called the airport to check our flight was on time and our next hotel to make sure they were expecting us.
Rooms are lovely, perfect location, lovely food, but the staff make this hotel wonderful.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank yvonneclare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

I would echo everything all the other positive reviewers have said about this hotel. It is right in the middle of the historic area and the streets around the hotel have loads of local restaurants and bars, but the rooms are surprisingly quiet. I am a very light sleeper and did not hear any noise at all.

I booked a junior suite which was lovely and included free (non alcoholic) mini bar drinks and food and laundry service (very handy if like me you are staying in the wet season and your clothes get wet every day).

The staff were all extremely professional and friendly, greeting me by name everytime I came into the hotel..

The included breakfast was great, including Vietnamese and Western choices.

I would definitely stay here if I was to come to Hanoi again and would recommend it to anyone else visiting here.

  • Stayed: July 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Thank cmcinsydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Essence Hanoi Hotel & Spa

Address: 22 Ta Hien Street, Hoan Kiem District | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Essence Hanoi Hotel)
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #27 of 600 Hotels in Hanoi
Price Range: £45 - £96 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Essence Hanoi Hotel & Spa 3.5*
Number of rooms: 22
Official Description (provided by the hotel):
Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more   less 
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