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“Helpful Service”

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Essence Hanoi Hotel & Spa
Ranked #26 of 591 Hotels in Hanoi
Certificate of Excellence
Santa Rosa, California
Level 5 Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Helpful Service”
Reviewed 24 July 2014

If you are looking to stay in the Old Quarter, this hotel offers a great stay at a very reasonable price and top notch service. We stayed in their top end suite and it was comfortable and quiet. One of the neighbors kept a rooster which we could hear but it was not a problem for us, and it rather added to the charm of being in the Old Quarter. The restaurant offers good food, a little pricier than what you'll find on the street obviously, but a very convenient alternative. The lake is a short 5 minutes walk down the street and being in the Old Quarter, there's obviously no shortage or local places to eat or shop. There is an ATM right outside the hotel front door which is also very convenient.

The best part about this hotel is that the staff is very helpful and attentive. We purchased a package hotel stay and Halong Bay cruise with them, and they took care of all the transportation arrangements with the needed adjustments to get us to the airport on time. We also booked a local food tour and day trip to Tam Coc with them which was very nice. They also booked our flights for us to our next destination in Vietnam (Hoi An), arranging our transportation and hotel stay and conveniently added everything to our hotel bill. They even checked us in online and got us our seat assignments while we were en route back from Halong Bay. It was like having a local, personal travel concierge.

Room Tip: We stayed in the Essences suite (I think there are 2), for 2 nights and also a junior suite for one...
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  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank RedwoodEmpireIT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (644)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Vietnamese first
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English first
Singapore, Singapore
Level 4 Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 July 2014 via mobile

Perfect location, friendly staff and clean facilities. Added advantage for families: adjoining rooms and the possibilty to add extra beds. We had everything we needed. The hustle and bustle of the Old Quarter is at the doorstep. The breakfast buffet was a hit for the family as well. We also were provided with a room for a few hours for a very reasonable price to freshen up after a day trip and before boarding the night train to Hue. Thank you Essence!

Stayed July 2014
Helpful?
2 Thank Noelle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 July 2014

We spent 2 nights here either side of a trip to Halong Bay. The hotel was in a fantastic location, really In the hub of the old town and it was easy to get around the town. The staff were excellent, always willing to help out, give directions, book trips and answer questions. The rooms were beautiful and clean. We had a suite for one night which was lovely with lots of small touches included. The breakfast was fantastic, a good buffet choice accompanied by an item off the menu. I will definitely be recommending this to family and friends. Thank you for a fantastic stay.

  • Stayed June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Katy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 July 2014

I have never experienced customer service as good as this before. The hotel itself is lovely - clean, well presented and the staff fall over to please you. We changed our plans and wanted to alter the dates of our booking. The put our room back on the market as soon as they could and re-filled it so we did not have to pay to change our dates. We returned after a trip to Halong Bay and it felt like coming home - staff recognised us and greeted us and our second stay was just as enjoyable. I highly recommend this place

Room Tip: Rooms at the back can be a bit noisy
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Tia687
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 July 2014 via mobile

We could not be happier with our accommodation in Hanoi. We've spent 3 days here and the stay has been perfect. The staff are extremely friendly and helpful. Their English is fabulous although it doesn't help out Vietnamese . Rooms are crisp and clean with lots of small touches. If you call the front desk for assistance they will be at your door in under 2 minutes! The location is perfectly placed in the old quarter, 2 minutes from Hoan Kiem lake. The breakfast is pretty amazing especially as it's included in the price. We will definitely come back here when we visit Hanoi.

Stayed July 2014
Helpful?
2 Thank hairywoo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level 3 Contributor
20 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 July 2014

We stayed at this hotel for over a week while we were in Hanoi. The staff here are amazing, attending to your every need. My partner ruptured his eardrum on the plane trip over so we had to cancel our trip down to Hoi An. They were able to sort all of this out with the hotel in Hoi An, were able to book in the same room we were staying in for those extra days and were able to get us to an International doctor. We were asked constantly whether everything was okay and always helped when needed. We were able to keep our luggage there while we went to Halong Bay. Breakfast was brilliant, although it would have been good to have some vegetarian hot meals. The hotel is quite small which means you are able to interact on a more personal level with the staff as you see then everyday and they have the time to talk to you and ask about your day and what you have planned. Wonderful experience, thank you!

Room Tip: We were on the 8th floor which means there was hardly any noise from the street except from a rooste...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
4 Thank helpchlz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level 5 Contributor
88 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 20 July 2014

Everything you read about this Hotel is true. Its unbelievable. Brilliant service,Brilliant Cafe,Brilliant staff!!! I really cant say enough good things. From the moment you arrive they swamp you to carry your luggage. Front staff are quick and efficient.Rooms are basic but clean,tidy and comfortable.They even provide a notebook computer.We had a family adjoining room.Perfect!
The Cafe is simply superb. We ate there all the time.Attentive staff,fantastic food at a great price.Yes its more expensive than outside but its clean,safe,tidy and fresh authentic food!
I would never stay anywhere else in Hanoi. This would be the best service and food I have ever had in a Hotel anywhere!! Now outside the Hotel its mahem. Hanoi is so busy.Shops and people everywhere. Very interesting place. Its like stepping into a timewarp coming back to the Hotel.
Do yourself a favour,stay here and see what old fashion service is all about!

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
4 Thank Our_USA_trip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Essence Hanoi Hotel & Spa

Property: Essence Hanoi Hotel & Spa
Address: 22 Ta Hien Street, Hoan Kiem District | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Essence Hanoi Hotel)
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #26 of 591 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Essence Hanoi Hotel & Spa 3.5*
Number of rooms: 22
Official Description (provided by the hotel):
Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more   less 
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