Could not find a fault with the place. Right in the mix in the old quarter, we had a spacious and elegantly decorated room that was so quiet I could not believe I was staying in the middle of hanoi! Staff were beyond helpful (one in particular who I think was called sophie was wonderfully helpful and charming). We stayed for 2 nights then went off on a halong bay cruise....even though this was booked independently they were more than happy to receive us back for a few hours when we returned from hanoi and we're waiting to take an overnight train to Hue. Speaking of which they even sent one of their staff with us to the train station to help with our luggage and show us to our carriage as they were concerned it would be a little chaotic for us! Above and beyond the call of duty but highly appreciated and you can tell that this place has staff who take pride in their place of work. 11 out of 10.
- Official Description (provided by the hotel):
- Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more less
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