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“Perfect overnight location in Hanoi's Old Quarter”

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Essence Hanoi Hotel & Spa
Ranked #22 of 585 Hotels in Hanoi
Certificate of Excellence
Hermanus, South Africa
Level Contributor
256 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Perfect overnight location in Hanoi's Old Quarter”
Reviewed 31 July 2014

Check in was friendly and efficient. The ambience was cosy and welcoming. We had booked a deluxe room, which was on the 9th floor in the hotel's new section. It had everything we needed including a laptop. What I really like was the green approach , no plastic bags in the bins, no plastic wrapping around the bathroom accessories and ceramic holders for the shower gel etc.. We arrived around midday so were able to explore the Old Quarter, It was very convenient as all we had to do was walk out the front door wit a map provided by the front desk. For exploring the old part of town the location couldn't have been better. We had dinner in the hotel restaurant which offered a good selection served by friendly knowledgeable staff. Upstairs everything worked and we turned in . Unfortunately there was a bit of noise (Friday night) from the local bar . When we mentioned this to staff. not only were they concerned but offered us an upgrade if available on our return in two days . The upgrade was excellent , bigger room with a balcony overlooking the ever busy streets of Hanoi . Breakfast was from 6.30 and was delicious.We had to leave for the airport at 7am so the thoughtful staff packed us a takeaway breakfast.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Tweet G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Florida
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 30 July 2014

We were impressed with the hotel. The staff was welcoming, and gracious. They helped us book an excursion, and gave us a great restaurant recommendation. The location is good, plenty of shops and restaurants within easy walking distance. The room was smaller, but well appointed, and enough space for our family of four. The breakfast buffet was really good, with plenty of selections. Try the hotel restaurant on the top floor in the evening to see the city lights. Good choice for our stay in Hanoi. We hired a driver through the hotel to pick us up at the airport, so easy transportation.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
3 Thank dakota726
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 July 2014

Undoubtely the best place to stay in the old quarter at this price range. Very friendly, helpfull staff with great breakfast. Its quite similar to ruby elegance except it also has a spa. I stayed two nights at each hotel on my way to and on my way back :D

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
5 Thank Geir-Jarand G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berkeley, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 July 2014

We stayed for four nights at this hotel in the old quarter. It is in the center of all the action, and is beautifully appointed. However, as if that wasn't enough, the best thing about this hotel are the staff, who are helpful and welcoming. The staff really went above and beyond in making recommendations, answering our questions, and helping us navigate Hanoi. We left this hotel for a 3 day tour in Ha Long Bay, and planned to return to Hanoi only shortly before getting on a bus up North. The staff let us park our luggage in the hotel and get dinner, and even offered us a room to clean up before our bus ride. I really can't say enough about this hotel and its wonderful staff.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Valerie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2014

Could not find a fault with the place. Right in the mix in the old quarter, we had a spacious and elegantly decorated room that was so quiet I could not believe I was staying in the middle of hanoi! Staff were beyond helpful (one in particular who I think was called sophie was wonderfully helpful and charming). We stayed for 2 nights then went off on a halong bay cruise....even though this was booked independently they were more than happy to receive us back for a few hours when we returned from hanoi and we're waiting to take an overnight train to Hue. Speaking of which they even sent one of their staff with us to the train station to help with our luggage and show us to our carriage as they were concerned it would be a little chaotic for us! Above and beyond the call of duty but highly appreciated and you can tell that this place has staff who take pride in their place of work. 11 out of 10.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Tom A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 July 2014

This small but tidy clean and welcoming hotel situated in the old quarter, made a convenient, comfortable and cheap stay from the noise and hustle of this busy city!
We had interconnecting rooms with our teenage children, which was adequate in size and both had separate bathrooms. It was presented in a clean and tidy manner.
The Cafe was superb in presentation, amount and taste, absolutely delicious! The buffet breakfast provided for many cultures and was also plentiful and delicious.
The staff are the absolute stand out at this hotel! All took great pride in ensuring that you were spoken to and welcomed whenever you entered the room. Sophia and Steve and (sorry I cant remember her name head waitress, in the cafe) deserve praise as they went out of their way to interact with not only us, but with all the guests in a wonderfully friendly way! My daughter said that although she felt a little frightened in Vietnam, the staff put her at ease.... Steve also went out of his way to go after his shift finished, to look for my lost glasses at a cafe on the other side of town...what service!
I hope Management realizes and shower their staff with acknowledgment and praise at their representation of the Essence hotel!
Stay at this hotel and you will experience this wonderful hospitality for yourself!

Room Tip: Ensure that you place a hand towel in the bath tub and the outside of the bath as it is quite high u...
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank 777lovetotravel77755
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
128 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 27 July 2014 via mobile

We stayed here for one night and unfortunately out plane was 6hours late so we didn't get in until 12:45am. Staff were still waiting when we arrived luckily and were very helpful.

We stayed in a deluxe twin room and the room was beautiful. Rose petals were on our beds, the room was spacious and the bathroom was clean and nicely decorated. Free wifi throughout the hotel was good.

The inclusive breakfast was fantastic with lots of options. We ordered poached eggs on toast (other options included omelette, pancakes and French toast) and also went to the buffet area for bacon, fruit and a little sweet snack. There were plenty more options and our best spread for breakfast we have seen on our trip so far.

The location of the hotel is great being in the old quarter and close to everything.

Staff are friendly with everyone greeting you as you walk by and they are all happy to assist. A delight to stay at this hotel.

Stayed July 2014
Helpful?
2 Thank Rbbenno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Essence Hanoi Hotel & Spa

Property: Essence Hanoi Hotel & Spa
Address: 22 Ta Hien Street, Hoan Kiem District | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Essence Hanoi Hotel)
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 585 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Essence Hanoi Hotel & Spa 3.5*
Number of rooms: 22
Official Description (provided by the hotel):
Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more   less 
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