Check in was friendly and efficient. The ambience was cosy and welcoming. We had booked a deluxe room, which was on the 9th floor in the hotel's new section. It had everything we needed including a laptop. What I really like was the green approach , no plastic bags in the bins, no plastic wrapping around the bathroom accessories and ceramic holders for the shower gel etc.. We arrived around midday so were able to explore the Old Quarter, It was very convenient as all we had to do was walk out the front door wit a map provided by the front desk. For exploring the old part of town the location couldn't have been better. We had dinner in the hotel restaurant which offered a good selection served by friendly knowledgeable staff. Upstairs everything worked and we turned in . Unfortunately there was a bit of noise (Friday night) from the local bar . When we mentioned this to staff. not only were they concerned but offered us an upgrade if available on our return in two days . The upgrade was excellent , bigger room with a balcony overlooking the ever busy streets of Hanoi . Breakfast was from 6.30 and was delicious.We had to leave for the airport at 7am so the thoughtful staff packed us a takeaway breakfast.
- Official Description (provided by the hotel):
- Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more less
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