We stayed in this hotel for 2 separate nights. The extremely friendly reception staff spent an unusually long time with each new guest explaining the hotel amenities and peculiarities of the location during check-in after a cold-drink and refreshment towels had been provided. The room we had booked was a double-deluxe on the top floor (room 92) located within the recently newly added section of the hotel. The room was clean, modern and functional and its size small but sufficient (see pics). Flower petals were sprinkled over the bed and could also be found in the bathroom which gave it a really friendly and fresh ambiance. Both a laptop and free wifi were provided within the room. The bathroom has a walk-in shower. However, the telephone shower could not be used on its holder as the hinge was too lose. This particular room proved to be relatively noisy during the night because of loud music/karaoke emanating from the lively neighbourhood.
We mentioned both the noise and the bathroom problems to the staff when we checked out while also booking another night two days later after our return from Ha Long Bay. This time we were given a deluxe-suite (room 55) including a complementary bottle of wine for the same price. The hotel staff is certainly willing to go the extra mile to keep all guests very happy.
The breakfast selection is great, staff speak good English and are exceptionally helpful and friendly providing an excellent service. The hotel is conveniently located within the charming and interesting old part of Hanoi with plenty of shopping opportunities and within easy walking distance of the lake. The transfer to the airport takes approximately 45mins. We used the hotel limo-service to the airport at 380,000 Dong, about the same we had to pay for a banged-up taxi with dodgy looking driver when we arrived at the airport.
I can thoroughly recommend this hotel and would definitely stay there again.
- Official Description (provided by the hotel):
- Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more less
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