It is rare that a hotel whose rate hovers around $100 could offer such exemplary service. THe staff was more than just friendly and helpful, they were proactive and motivated…and it showed.
We were given excellent guidance about everything from which custom tailor to use to taxi rates from Jack, Steve, Stephen, Sophie. We were given flexible hours to get much needed massages and facials, thanks to Suzy. I am sure I am leaving other capable staff names out and for that I apologize.
Rooms greet you with fresh fruit, immaculate layout. Location is smack in midst of bustling Old Quarter, so super convenient to walk most places.
Happy to unabashedly recommend this hotel which is run by a humble yet ambitious owner-operator…having management that is so vested in success of a hotel makes all the difference.
- Official Description (provided by the hotel):
- Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more less
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