This was the first of our hotels during a 3 week backpacking trip in Hanoi. The customer service was excellent and the facilities modern and well-maintained. Most of the staff speaks english and are incredibly helpful with arranging transportation and tours. They even helped us navigate the old town for a sim card. It truly is an oasis as other reviews have indicated.
- Official Description (provided by the hotel):
- Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more less
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