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“Would Definitely Stay Again”

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Essence Hanoi Hotel & Spa
Ranked #27 of 600 Hotels in Hanoi
Certificate of Excellence
Reviewed 30 August 2014

This was the first of our hotels during a 3 week backpacking trip in Hanoi. The customer service was excellent and the facilities modern and well-maintained. Most of the staff speaks english and are incredibly helpful with arranging transportation and tours. They even helped us navigate the old town for a sim card. It truly is an oasis as other reviews have indicated.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
2  Thank CCLL839
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,247 - 1,253 of 2,877 reviews

Reviewed 30 August 2014

Everything about this hotel is perfect-location, staff, cleanliness, food, rooms. The old quarter is busy & chaotic but when you walk through the doors of this hotel, you leave it behind.
Our room was quiet well appointed with a big, comfortable bed, quality sheets and pillows. The bathroom was clean, shower heads excellent and hot water. What a treat! The room itself was a perfect size. We had asked for a junior suite which had a couch with a couple of chairs.

An excellent, well run hotel. I plan to return!

Stayed: August 2014, travelled as a couple
3  Thank christopher h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2014

Right in the middle of the old town of Hanoi we are dropped off by our personal taxi driver. Outside, in the streets it was so loud, but when the doors at the reception were closed behind us, we immediately felt like at home with this nice, smiling and engaged personnel at the quiet lobby. And what a dream, the welcome drink with mango juice, perfect with the refreshing towel! All the information needed we got from the receptionists - whoever was on duty. Very professional but not at all "pushing". In the room, we had a laptop for our use, very practical, nice thought. The breakfast was very generous, everything was there. And the food in the restaurant was delicious, e.g. the spring roll imperial nicely presented with a lit candle inside the pineapple stand. The hotel's location is perfect for visiting Hanoi, right in the center, all you want to visit, is near, in walking distance.
The hotel organised for us a day trip with a nice lady guide, just for the two of us. The price is well worth it, you get to know everything and there is time to hear a lot of interesting side stories. The food tour on an evening is also a "must", so we got to know how people live in this town, in this country. The same lady guided us around a lot of restaurants, road kitchens to try a lot of different food, very, very interesting.
They open a new restaurant just next door and Frank showed us the new rooms - difficult to choose as both hotels make a stay in Hanoi a perfect one. We will be back.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
3  Thank RosaCHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2014

We checked into the hotel only for the last night of our trip to Vietnam. Well located in the old quarter, the hotel is neat and clean with efficient service. The restaurant serves very good and authentic Vietnamese food. the rooms are simple and clean. Was upgraded to a junior suite which was marginally larger and came with complimentary snacks in the room. Would stay here again for a business trip but would probably look for a more localised experience when next in Hanoi.

  • Stayed: June 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank AshishNichani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2014 via mobile

This hotel provided some of the best service we received in Vietnam , they staff are so polite and helpful. The rooms are very comfortable and clean, I highly recommend this hotel. The location is also excellent, it is near lots of shops and restaurants

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank Londonerintown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2014

My family and I stayed at the Essence hotel for 4 days last week, I cannot find fault with this hotel at any level. The staff are the most friendly I have ever come across and I travel a lot, nothing was too much trouble for them, they were an absolute pleasure. The restaurant is excellent, the rooms lovely and on top of this the location is perfect set right in the old quarter of Hanoi.

  • Stayed: August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
4  Thank eric a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2014

It is rare that a hotel whose rate hovers around $100 could offer such exemplary service. THe staff was more than just friendly and helpful, they were proactive and motivated…and it showed.

We were given excellent guidance about everything from which custom tailor to use to taxi rates from Jack, Steve, Stephen, Sophie. We were given flexible hours to get much needed massages and facials, thanks to Suzy. I am sure I am leaving other capable staff names out and for that I apologize.

Rooms greet you with fresh fruit, immaculate layout. Location is smack in midst of bustling Old Quarter, so super convenient to walk most places.

Happy to unabashedly recommend this hotel which is run by a humble yet ambitious owner-operator…having management that is so vested in success of a hotel makes all the difference.

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
5  Thank beaubo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Essence Hanoi Hotel & Spa

Address: 22 Ta Hien Street, Hoan Kiem District | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Essence Hanoi Hotel)
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #27 of 600 Hotels in Hanoi
Price Range: £45 - £96 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Essence Hanoi Hotel & Spa 3.5*
Number of rooms: 22
Official Description (provided by the hotel):
Essence Hanoi Hotel & Spa ensures you an unrivalled luxury boutique experience just steps away from the Lake of the Restored Sword, nestled in the vibrancy, excitement and captivation of Hanoi's most historic location - the Old Quarter. Rooms have open windows, very quiet yet in the center of Old Quarter. Inter-connecting room for families available. Private laptop in each room with free wifi internet, Essence restaurant opens daily from 6.30AM until 10.30PM ... more   less 
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