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“Good hotel, friendly staff but some mishaps”

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Tu Linh Palace Hotel
Ranked #87 of 588 Hotels in Hanoi
Certificate of Excellence
Melbourne, Australia
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good hotel, friendly staff but some mishaps”
Reviewed 10 January 2013

Ok first let me say that this is a good hotel but with some organisational issues. First i commend the staff at tu linh palace hotel for my late notice of our arrival in hanoi and their prompt ability to get a driver to the airport for a free transfer, that was excellent. When we arrived late at night, we were greeted by Binh? who had a permanent smile on his face but said that the room we booked is not available and to move us to a "much better" hotel (a sister hotel but i really doubt it is), after much talk we were just like heck its only for a night (although he tried to make us stay there for longer than that, maybe 2 nights, and we booked 4 nights)...we were transferred to King Ly hotel, to an equivalent priced one and even supposedly a better one. The King Ly hotel room was so so, good bed, a bit dusty and cob webs around, the bathroom was soso, the bathtub actually leaked water but overall it was pretty okay for the 1 night, although their breakfast the next morning was not good! Anyway we walked around town and eventually made our way back to Tulinh where we originally booked and were greeted with a smile and how was your stay at the other place...i said it was okay and they wanted to make our stay longer no way! Anyway we went to room 201, the room was very nice large, big bed although 2 beds put together not a queen sized bed. Large tv, free wine bottle, the shower was large and the toilet was good, window to the outside street, a bit noisy but in hindsight it was fine, im a heavy sleeper lol. Anyway we were questioning whether this was the honeymoon suite we booked because it had a few things that we thought were missing in the description but just minor things. (It is the honeymoon suite though! after some explanation from Tim (he's a very good staff there, good english) we moved to the 6th floor on the 3rd night at our approval, a large nice room,provided a heater, bathroom is slightly smaller (in hindsight the room at 201 was slightly nicer), anyway no problems with this room. But i just like to say the King Ly hotel they sent us to on the first night is not better than this one! The staff at King Ly were okay but the ones at Tu Linh always had a permanent smile on their faces haha. Breakfast was pretty good although they said breakfast started at 7 but in fact it was more like 7:20+ when they actually started serving the food, so sometimes if you are organising a morning tour this might be a bit of a problem perhaps...the first time we ate the breakfast we ordered the chicken soup and it was bland to me, although the 3 and 4th time i think because we had breakfast later the flavour was slightly better...the its basically bread, jam, butter, soup, eggs, fatty bacon, tea, coffee, and some fruit. Tim organised a day tour for us to Halong Bay with Dugong? not the Aloe one, the tour was really good but we had an incident during the bus drive back from Halong Bay which compromised the safety of the tour group onboard which was not Tim's fault so i would not fault him for this, maybe in the future try to avoid the company which was slightly cheaper $27 and go with the slightly more expensive one...i think they recommend Aloha? something starting with an A. Anyway in the end our experience with Tu Linh Palace was good except that first night where they maybe if overbooked should not allow more people to book the rooms but the rooms and bathroom and bed were comfortable. The staff were friendly, Tim was great, apologized to us as well. They provided a free transfer to the airport for compensation which i was satisfied with and was very nice of them. Overall the experience was good, the staff were very friendly and tried to help in anyway they could. Not the perfect hotel but very good! Happy customer :)
oh forgot to say the location is great, near the night market, just a short walk to the lake. PS: beware of taxi scams and check the meter it can jump up alot in a matter of like 20 metres driving, tell the driver about this and don't pay him more than its worth. A short journey to the mausoleum for example should cost like 25 maybe 30000dong max, we paid 100k dong not realising! please be aware and as soon as the metre keeps jumping alot, tell him straight away or walk out and don't pay the full amount.

Room Tip: rooms with windows (and on a low level) are good but if you are a light sleeper you might have troub...
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  • Stayed December 2012, travelled with friends
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Helpful?
Thank greatserpent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (105)
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Sicily
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 8 January 2013

The staff is incredibly helpful and kind. They are full of advices and ready to collaborate for any problem. there are safe lockers on any room. It is super-clean!!
The only thing I didn't like very much is that the wall of toilet in my room was made of transparent glass, so a bit lack of privacy because you can see everything from the bed, but there are curtains you can pull down along the glass-wall and hide 90% the view..

  • Stayed December 2012, travelled with friends
    • Value
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Helpful?
Thank grandepicc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level 4 Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 7 January 2013

This has all the feel of a western hotel with service that is beyond anything else we've seen in Vietnam and all at budge price ($25-35).

Our room had a desk (including laptop), a sofa bench by the window, and a glass walled shower within the ensuite bathroom. It even had little details like nice reading light by the bed, large closet and a small safe.

The breakfast had egg, baguette and pho options of which you could order multiple and there was always fruit, juice, tea and coffee available for self-serve.

Most importantly, the Tu Linh features the most friendly and helpful staff. At first, they can come across a little strong but it's all out of wanting to make sure they help you make the most of your stay. With Sapa and Halong Bay both being stunning side-trips from Hanoi, it really helps to have someone you can trust to help you with the arrangements.

My wife and I are DIY travellers and initially rejected their offers to arrange our Sapa & Halong Bay trips. We went down to the train station to book our Sapa train tickets ourselves, waited in line, only to find out that the night trains to Sapa were fully booked because of Vietnamese holidays. Somewhat defeated, we headed back to the Tu Linh where Tim at the front desk spent an hour with us calling various companies that might have tickets and ultimately helped us rework our itinerary to get us on soft sleeper trains.

We travelled to Sapa without a pre-booked trek but did use one of Tu Linh's Halong Bay options: Fantasea Cruises. We had heard quality concerns about Halong Bay cruises but Tim reassured us about Fantasea and was willing to stake the reputation of the Tu Linh on it. Accepting that Fantasea is not a luxury cruise, everything was great and well run. The boat was nice and the food was fantastic.

With all of this I would highly recommend a stay at the Tu Linh Palace.

Room Tip: Street-side rooms are noisy because of incessant Hanoi honking but watching the street from your roo...
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  • Stayed December 2012, travelled as a couple
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1 Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 December 2012

well well,one thing can be sure:you will never regret by choosing to stay here unless you do prefer a luxurious 5-star hotel.Tim welcomed us with an exceptional hospitality that not even the European or Australian counterpart that I have met can match.He did his best to serve and impressed everyone.The breakfast buffet is unlimited for ordering and you will always get fruits and drinks available when you come back to the hotel.You can book tours through the hotel and Tim would explain to you about all the available tours and all the interesting places to visit within the vicinity.3 nights stay in Hanoi is probably not enough to visit all the places,but you will absolutely remember the hotel and the service that you receive!

Room Tip: Upon personal preference....some of them have windows but some not.....
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  • Stayed December 2012, travelled with family
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Helpful?
2 Thank JZl763
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schenkon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 December 2012

The Tu Linh Palace Hotel had been my origin for travelling to Southvietnam and at the end of my journey to Sapa. Upon arrival I was greeted from Tim and Bac very friendly. They provided me with a detailed map included most of the sights of Hanoi and gave some advice to getting secure around in the old quarter. Tim offered me as a refreshment a variety of fresh fruits and a delicious typical Vietnamese breakfast. He asked me about my further itinerary in Vietnam and I realised all staff are not only extremely attentive, but also concerned about fulfilling the custumer`s satisfaction in every point of view. In this regard Bac offered me to organise on my behalf all required tickets ( by train or night bus) I needed. Tu Linh Palace Hotel is well-organised for all custumer`s purposes and they are close in contact with other travel agencies. They are versed to assemble all blocks of your journey such as different day trips or references about the most comfortable way to travel. Considerable is the cleanliness of the hotel and the facilities of the rooms. During the 2 day trip to Halong Bay and Sapa I got the permission to store a part of my luggage which I did not need. It was a very generous gesture. In conclusion it is a highly recommended place to explore the old quarter of Hanoi and experience the life of local people. I will never forget the impressive service of the staff who I met. If I come back that Hotel will definitely be my first choice. I have been missing all the delicious Vietnamese food.

  • Stayed November 2012, travelled solo
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Helpful?
1 Thank HaraldFrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 December 2012

A fantastic stay at Tulinh Palace hotel while we reserved for 2 deluxe rooms, hotel consisted 2 elevators. Our rooms were small size but all amenities at rooms with modern facilities, bathroom with bath tub and Jacuzzi Massage as well. Our rooms located on 4 floors, so we could hide the noisy from the streets. Tulinh Hotel located in center of Old's Quarter, we almost spent time for hanging outside during our stay here.Addtionally, Hotel reception would recommend us an exceptional trip to Halong Bay on Aclass Cruise, that was fantastic trip. We highly appreciated the rooms and hotel services at Tulinh Palace

Room Tip: Deluxe double room was modern, wooden style although its size was small but it doesn't matter
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  • Stayed December 2012, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
3 Thank jjmink t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
perth
Level 5 Contributor
86 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 15 December 2012

The rooms are modern and stylish, while not that big it feels spacious... bathroom is modern with great rain shower. Big tv with lots of good channels (nat geo, discovery, hbo, cnn etc.) Breakfast is decent and you can order different items until you are full. Staff are overly friendly which can get annoying if you dont need anything or want to book any tours but of course it is better than rude staff. Stayed 3 nights and would of definitely stayed longer if the hotel didnt book out. Only problem with hotel is location is abit far from the lake and all the restaurants. Its fine if you dont mind abit of walking.

  • Stayed December 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jimburns4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tu Linh Palace Hotel

Property: Tu Linh Palace Hotel
Address: No 2B Hang Ga, Hoan Kiem | Old Quarter, Hanoi 84, Vietnam
Region: Vietnam > Hanoi
Amenities:
Free Parking Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #87 of 588 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Tu Linh Palace Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
Tu Linh Palace Hotel located at Hanoi's Old Quarter, erected on the street of old quarter hanoi is this famous near around: 36 old street, Dong Xuan market, Hoankiem lake, Ngocson temple and Chuongduong bridge… is about 800 metres prolonged. The area offers a wide range of excellent Vietnamese and Western food style and Surrounded many shops selling silk, souvenir with many other special of Old Quarter, Hanoi, Vietnam. The lobby and reception area are awash with colors of Oriental luxury. ... more   less 
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