Ok first let me say that this is a good hotel but with some organisational issues. First i commend the staff at tu linh palace hotel for my late notice of our arrival in hanoi and their prompt ability to get a driver to the airport for a free transfer, that was excellent. When we arrived late at night, we were greeted by Binh? who had a permanent smile on his face but said that the room we booked is not available and to move us to a "much better" hotel (a sister hotel but i really doubt it is), after much talk we were just like heck its only for a night (although he tried to make us stay there for longer than that, maybe 2 nights, and we booked 4 nights)...we were transferred to King Ly hotel, to an equivalent priced one and even supposedly a better one. The King Ly hotel room was so so, good bed, a bit dusty and cob webs around, the bathroom was soso, the bathtub actually leaked water but overall it was pretty okay for the 1 night, although their breakfast the next morning was not good! Anyway we walked around town and eventually made our way back to Tulinh where we originally booked and were greeted with a smile and how was your stay at the other place...i said it was okay and they wanted to make our stay longer no way! Anyway we went to room 201, the room was very nice large, big bed although 2 beds put together not a queen sized bed. Large tv, free wine bottle, the shower was large and the toilet was good, window to the outside street, a bit noisy but in hindsight it was fine, im a heavy sleeper lol. Anyway we were questioning whether this was the honeymoon suite we booked because it had a few things that we thought were missing in the description but just minor things. (It is the honeymoon suite though! after some explanation from Tim (he's a very good staff there, good english) we moved to the 6th floor on the 3rd night at our approval, a large nice room,provided a heater, bathroom is slightly smaller (in hindsight the room at 201 was slightly nicer), anyway no problems with this room. But i just like to say the King Ly hotel they sent us to on the first night is not better than this one! The staff at King Ly were okay but the ones at Tu Linh always had a permanent smile on their faces haha. Breakfast was pretty good although they said breakfast started at 7 but in fact it was more like 7:20+ when they actually started serving the food, so sometimes if you are organising a morning tour this might be a bit of a problem perhaps...the first time we ate the breakfast we ordered the chicken soup and it was bland to me, although the 3 and 4th time i think because we had breakfast later the flavour was slightly better...the its basically bread, jam, butter, soup, eggs, fatty bacon, tea, coffee, and some fruit. Tim organised a day tour for us to Halong Bay with Dugong? not the Aloe one, the tour was really good but we had an incident during the bus drive back from Halong Bay which compromised the safety of the tour group onboard which was not Tim's fault so i would not fault him for this, maybe in the future try to avoid the company which was slightly cheaper $27 and go with the slightly more expensive one...i think they recommend Aloha? something starting with an A. Anyway in the end our experience with Tu Linh Palace was good except that first night where they maybe if overbooked should not allow more people to book the rooms but the rooms and bathroom and bed were comfortable. The staff were friendly, Tim was great, apologized to us as well. They provided a free transfer to the airport for compensation which i was satisfied with and was very nice of them. Overall the experience was good, the staff were very friendly and tried to help in anyway they could. Not the perfect hotel but very good! Happy customer :)
oh forgot to say the location is great, near the night market, just a short walk to the lake. PS: beware of taxi scams and check the meter it can jump up alot in a matter of like 20 metres driving, tell the driver about this and don't pay him more than its worth. A short journey to the mausoleum for example should cost like 25 maybe 30000dong max, we paid 100k dong not realising! please be aware and as soon as the metre keeps jumping alot, tell him straight away or walk out and don't pay the full amount.
- Official Description (provided by the hotel):
- Tu Linh Palace Hotel located at Hanoi's Old Quarter, erected on the street of old quarter hanoi is this famous near around: 36 old street, Dong Xuan market, Hoankiem lake, Ngocson temple and Chuongduong bridge… is about 800 metres prolonged. The area offers a wide range of excellent Vietnamese and Western food style and Surrounded many shops selling silk, souvenir with many other special of Old Quarter, Hanoi, Vietnam. The lobby and reception area are awash with colors of Oriental luxury. ... more less
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