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“Lovely hotel with wonderful service and amazing staff”

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Tu Linh Palace Hotel
Ranked #87 of 588 Hotels in Hanoi
Certificate of Excellence
Melbourne, Victoria, Australia
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Lovely hotel with wonderful service and amazing staff”
Reviewed 19 February 2013

We enjoyed staying at the Tu Linh Palace hotel.We were always welcomed with fresh fruit and tea and the staff were overly helpful. They even minded our bags while we went on an overnight Halong Bay cruise.The hotel is good value for money, with pleasant rooms and a central location in Hanoi.We hope to return to Hanoi and wouldn't consider staying anywhere else!

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tamara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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735 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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  • Any
English first
Cologne, Germany
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 February 2013

During our 3 weeks of vietnam we spent different nights at the beginning and at the end of our backpack trip in . Very good located very nice and friendly team ( Tim, Bin, Bha and the others ). Clean and modern stylied rooms, including everything. Breakfast buffett also nice. Safe didn´t work one time but cant imagine spooky people entering there.... Only thing was the windows not very proof ( lot of floating air ), central location means also trafficnoise. But all together: All thumbs up !!

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ully b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level 5 Contributor
70 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 17 February 2013 via mobile

We had booked into this hotel but when we arrived there was a problem with the room, so we were asked to move to a sister hotel called Golden Time Hostel 2. Don't be put off by the word hostel! We arrived and Tony on reception welcomed us with a cold beer and sweets, and then showed us the room. It was clean and spacious, the bathroom looked like it had been decorated recently, and there was a fridge with cold soft drinks and beers to buy.
It was quite cold that evening so they had a little heater in the room which was perfect. Tony arranged a taxi for us to the airport when we left, and also we needed some things printed which he did free if charge. We did a 3 night trip to Sapa and were able to leave our rucksacks at the hotel - also for no charge. When we got back we were able to shower and change after an overnight train journey - again no charge.
Breakfast was also included, and for $28 a night we thought it was good value, very central and a comfortable hotel.
Thanks Tony!

Stayed February 2013, travelled as a couple
Helpful?
1 Thank Kathy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seoul, South Korea
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 February 2013

I stayed for 5 days and had the best experience!! I completely recommend the Tu Linh Palace to everyone. Not only do they go out of their way to help you and make sure that you are completely comfortable but they also make it a personalized experience in which they make sure to get to know every one of their customers. They will help you with everything from food to Vietnamese words to suggesting the best places to visit. I felt so welcome and I am happy that I was able to make good friends and have amazing memories while visiting Hanoi!! You do not feel like a number as they are genuine about their kindness and help. The rooms are very comfortable and the morning breakfast that you get is absolutely delicious!! Really an amazing place to stay :)

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Katie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thonon-les-Bains, France
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 February 2013

We booked there for 2 nights first but ended up staying one week. The staff makes you feel at home, they are friendly, really helpful (they booked for us a cruise on Halong bay, a Tam coc day trip, taxi transfers and bus tickets for future destinations, all of which was perfect).
The hotel is perfectly located in the old quarter of Hanoi. You can easily walk everywhere you want and they will help you find the interesting things to do and eat in Hanoi.
The breakfast is included in the room price and really nice, they offer free fruits and drinks all day long.
The rooms are clean and comfortable.
we will recommend this hotel and will come back.
Special thanks to Tim and his colleagues.

Room Tip: Ask for rooms with windows
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  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank aurore v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 January 2013 via mobile

We were made to feel very welcome at tu linh palace! Staff always went out of their way to help us with pointing us in the right direction of things to do. They happily minded our bags for us while we did a 5 day sapa trek. They also found us a place to sleep when the hotel was booked out and we arrived back from our trek at 5am. On top of all this they cooked us a farewell feast on our last night. Would definitely come back!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kmac3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randers
Level 4 Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 28 January 2013

The Hotel is nicely located close to the action. We chose the honeymoon suite, which was nice and ok for the price. Unfortunately it was quite cold at the time and the heating was insufficient. But you cant really blame them. Besides that, the room smelled of smoking, which is annoying for non-smokers. The staff tried there best but I will advice them to tone the over friendliness a bit down. Instead they should do what the promise. They told us, that they checked the last bus to Cat Ba Town for us, but didnt, which ended up costing us a lot of frustrations and extra travel, since the specific bus didnt go anymore on that hour.
But we rather liked the place and forgive them for this incident.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trooper77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tu Linh Palace Hotel

Property: Tu Linh Palace Hotel
Address: No 2B Hang Ga, Hoan Kiem | Old Quarter, Hanoi 84, Vietnam
Region: Vietnam > Hanoi
Amenities:
Free Parking Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #87 of 588 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Tu Linh Palace Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
Tu Linh Palace Hotel located at Hanoi's Old Quarter, erected on the street of old quarter hanoi is this famous near around: 36 old street, Dong Xuan market, Hoankiem lake, Ngocson temple and Chuongduong bridge… is about 800 metres prolonged. The area offers a wide range of excellent Vietnamese and Western food style and Surrounded many shops selling silk, souvenir with many other special of Old Quarter, Hanoi, Vietnam. The lobby and reception area are awash with colors of Oriental luxury. ... more   less 
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