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“Nice hotel and great service”

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Tu Linh Palace Hotel
Ranked #91 of 592 Hotels in Hanoi
Certificate of Excellence
Madrid, Spain
Level 3 Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice hotel and great service”
Reviewed 20 May 2014

Nice hotel in good location, clean and delicious breakfast. We spent 2 days in Hanoi at Tu Linh Palace Hotel and we are really greatful for all cares Tim had with us. Strongly recommended. We hope to come back.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 71111Maria11118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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737 reviews from our community

Traveller rating
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    30
    14
    9
See reviews for
59
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Hanoi
1 review
Reviewed 16 May 2014

Good location, the friendliest staff who make you feel so welcome. Always willing to assist you with any of your travel needs. The hotel facilities are great and for such a cheap price. Would recommend this hotel to anyone wanting to travel to hanoi.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob-C10-10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 13 May 2014

Nice affordable place in a really good central spot. Highlight was the free breaakfast, tea and coffee served throughout the day, and the staff, especially Tim the receptionist, who could not do enough and went well over the requirements of their duty.
Liked the place so much we extended our stay twice.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ev B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 May 2014

Yeah, like most of the reviews, they ring true. Extremely helpful staff on our 12 night stay.
Quite happy to engage in a bit of banter when called for. Clean rooms, satisfactory beds, excellent WiFi, low road noise, good location, breakfast is good. Everything expected of a western hotel minus the the exorbitant price. Would return again.

Room Tip: Upstairs rooms 4th floor or above will avoid most road noise
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tinmony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 9 May 2014

Although the staff were lovely, the business ethics they adopt by clearly overbooking is quite transparent and annoying to say the least.
On two separate occasions we were told our room had a "fault", and therefore did we mind going to a sister hotel of theirs, which now having stayed at both hotels can safely say the sister hotel is below standard. To top things off they charged us the same price as the initial hotel.
When the staff tried to pull this same trick on us the second time around, we flatly refused and told them we would go elsewhere. Immediately staff were reluctant to let us leave and called in their manager who gave us a cock-and-bull story about compensating us by pre-paying for our taxi to the airport the next day, and then never did. What a sham!
Hard beds, don't get a wink of sleep because windows are not sound proof, always ran out of hot foot at breakfast. If it weren't for the delightful front staff then this place would be going nowhere.
If you have a few extra dollars to spend, then you can stay in real comfort. There is certainly no lack of hotels to choose from.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Evian_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berlin, Germany
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 8 May 2014

Absolutely loved the stay at Tu Linh! I was a bit sick when I came there, Tim and Ms Bac were so nice, got me soup and always asked if I'm better. They helped so much with everything and were super nice! The room and bathroom were very modern and cleaned every day. They really spoiled us... Cannot recommend any place more than Tu Linh!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Baschlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 May 2014

I was originally staying in Tu Linh Legend hotel, however due to noise from building I was given the chance to stay here instead after one night for the same cost, very impressed by this professional courtesy. The manager Tim is very friendly and is happy to help out, organise tours, pack you breakfast when in a rush and managed to get me a taxi for a reasonable price to the airport. Management seemed very caring.

The room itself is very clean and modern. Sheets were clean and the furniture seemed very new. The bathroom was also very nice and modern and the shower had good pressure unlike some other hotels I have stayed in Asia. The air con was powerful and the TV has a few English movie channels.

The location is fine for visiting pretty much everything in Hanoi, it is perfectly reasonable never to need transport, however it is very cheap. There are many nice French restaurants within walking distance.

For the price, sure the room is slightly small, but the hotel is so well kept, clean and modern you will feel comfortable.

Make sure you mark down where the hotel is exactly as some drivers can get confused with the few Tu Linhs that seem to exist!

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 42A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tu Linh Palace Hotel

Property: Tu Linh Palace Hotel
Address: No 2B Hang Ga, Hoan Kiem | Old Quarter, Hanoi 84, Vietnam
Region: Vietnam > Hanoi
Amenities:
Free Parking Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #91 of 592 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Tu Linh Palace Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
Tu Linh Palace Hotel located at Hanoi's Old Quarter, erected on the street of old quarter hanoi is this famous near around: 36 old street, Dong Xuan market, Hoankiem lake, Ngocson temple and Chuongduong bridge… is about 800 metres prolonged. The area offers a wide range of excellent Vietnamese and Western food style and Surrounded many shops selling silk, souvenir with many other special of Old Quarter, Hanoi, Vietnam. The lobby and reception area are awash with colors of Oriental luxury. ... more   less 
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