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“Couldn't ask for more helpful staff!”

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Tu Linh Palace Hotel
Ranked #91 of 592 Hotels in Hanoi
Certificate of Excellence
Manchester, United Kingdom
Level 1 Contributor
3 reviews
“Couldn't ask for more helpful staff!”
Reviewed 8 June 2014

We recently spent 4 nights at Tu Linh Palace in Hanoi and had a brilliant experience. The staff were so friendly, always keen to chat and help us out with anything they could. Tea, coffee and fruit were on offer all day and we even got given a takeaway breakfast when we up at 5 am for our flight to Hue!
Our room was small and basic but pretty much what we expected for the price. We stayed for 2 nights before doing the overnight Ha Long bay trip and then another 2 nights when we returned. The staff let us leave our big rucksacks in storage so we didn't have to take them to Ha Long with us and when we got back they upgraded us to a bigger room!
Location was perfect, right in the centre of the old quarter amongst the hustle and bustle of the street life. All in all, couldn't have asked for a better hotel for our first few nights in Vietnam!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hajek89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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737 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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English first
Brisbane, Australia
Level 5 Contributor
67 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 4 June 2014 via mobile

I was very impressed from the moment they opened the taxi door for us. Tim welcomed us like royalty. He briefed us quickly before we went to our rooms and gave us more information before we ventured out to the Old Quarter and French Quarter.

We were given an upgrade I think due to low season so we got the room with the window on 4th floor, on the front. We weren't bothered by traffic noise. Room was very clean so were all the public areas that we can see. Definitely a bang for your buck, we were treated like royalty as if we were in a 5 star hotel!

We thank the entire staff of Tu Linh Palace Hotel particularly Mr Tim and Mr Min who looked after us well.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nadira158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 June 2014

I travel quite a bit and I worked in the hotel industry for 4 years and I have never met a staff like this. They are absolutely the most genuinely nice, most accommodating staff ever! When we arrived, some of the staff had already changed to leave work to play soccer but they stayed late so they could make sure we were settled and that we had food and drinks. In addition, our friends, who were not staying there but had some time to kill before their overnight train, were with us and they were extremely welcomed there. They were able to store their bags for free and were offered all of the complimentary fruits and drinks that we were given!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brookus89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penticton, Canada
Level 6 Contributor
157 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 1 June 2014

We stayed here three different times on our recent trip to Vietnam. The staff are so helpful and friendly. The breakfast is delicious. The room was small but clean and comfy. The wifi worked well and we always had hot water. They had free coffee/tea and fruit all day long.We were able to store our luggage each time we went to Sapa and Halong Bay. We already miss this place and the friendly staff.

  • Stayed May 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank MichelleGee8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johor Bahru, Malaysia
Level 5 Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 31 May 2014

chose to stay in this hotel on the last day in Hanoi. Located at the edge of old quarters, slightly far from the famous Hoan Kiem Lake by walking (10 to 15 minutes). Hotel staffs are friendly and helpful. We got a free upgrade to city view room as all the other rooms were full. Breakfast is decent ala carte style with choice of local delicacies or western food, however not much of variety. Wasn't a good experience to dine in there as they forgot to prepare my order due to having too many customers and let me waited for 45 minutes. Otherwise a pleasant stay.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TuangWX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 May 2014

My girlfriend and i have come to stay here from 25 to 30 May, the first thing you will notice upon arrival is that the staffs here is genuinely friendly, helpful and informative. I have stayed in honeymoon suite and it is clean and comfortable. We have been to many places and hotels in vietnam and my fiancée's wallet got stolen during our night market walk on our first day, she is feeling very sad and down. But she love the place and their hospitality very much, so throughout the stay she recovered quickly and when i see her smile on her face, i think everything is worthwhile. :) We have met with many difficult situations and i sincerely thanks everyone in Tu Linh Palace Hotel for helping and everything you do for us :)

We didn't eat the breakfast because we prefer to eat hanoi's local street stall food more. I have no problem getting the honeymoon suite/ room that i want because i do my part by communicating with Ms. Bac, she is a lovely lady who will always try her best to help us getting around. Location is good and my sapa trip is well coordinated too (taxi, train tickets, tour guide, hotel) and we really like the hotel stay in Sapa too.

I would highly recommend this hotel to anyone who wish to have a wonderful and pleasant stay in hanoi. We will definitely come stay with them again. Awesome and thumb up for all staffs in Tu Linh Palace Hotel :)

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rainbowing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Gloucester, Maine
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 May 2014

Tim and the entire staff at Tu Linh Palace are as good as it gets. Here you'll feel right at home and before you even think of needing something they already have it taken care of.

I forgot my DSLR camera in a rush to catch the shuttle bus to Ha Long Bay and within minutes Tim had figured out it was mine, tracked down the cell phone number for the driver of my tour company's shuttle bus and called me to let me know he would have it for me when I returned. He even tried to arrange for it to be delivered to Ha Long Bay, some 4 plus hours away.

When I returned from the trip I had already checked out the day before but the staff graciously let me and some new friends from the trip store all our luggage their before we went to the airport. They offered us free drinks and fruit while we waited - talk about above and beyond service! We were so pleased we had dinner there and Tim arranged a van cab to take us to the airport.

If you're staying in Ha Noi you can't beat this place - great service, great price, tremendous value.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrobertsongng06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tu Linh Palace Hotel

Property: Tu Linh Palace Hotel
Address: No 2B Hang Ga, Hoan Kiem | Old Quarter, Hanoi 84, Vietnam
Region: Vietnam > Hanoi
Amenities:
Free Parking Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #91 of 592 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Tu Linh Palace Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
Tu Linh Palace Hotel located at Hanoi's Old Quarter, erected on the street of old quarter hanoi is this famous near around: 36 old street, Dong Xuan market, Hoankiem lake, Ngocson temple and Chuongduong bridge… is about 800 metres prolonged. The area offers a wide range of excellent Vietnamese and Western food style and Surrounded many shops selling silk, souvenir with many other special of Old Quarter, Hanoi, Vietnam. The lobby and reception area are awash with colors of Oriental luxury. ... more   less 
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