Once we arrived we were warmly welcomed by the staffs of the hotel. Pretty ladies wearing Ao Dai, Handsome gentlemen in reception and doormen with great service always asked how can we help you and flag taxi for us. They also helped us with the Water Puppetry Show ticket and they Go Extra Mile (GEM) service and went to the market to buy some stuff we requested. Everyday when we were back at the hotel the staff would asked How's your day or tour?, Do you like it? So we feel it's home and friendly. In this hotel they serve nice and simple breakfast I love the porridge and a spa place where the spa personnel use Babor. Recommend to try their Basic Facial Care. We stayed 4 nights in a superior room, everything is nice in the room except the door and there is no safe. Beware of the boiler please drink it immediately from the kettle when it's hot. I booked the hotel directly via email with Cuong the manager, he help me with the airport transfer, hotel and day tour. We loved Hanoi and we thought that our stay is short will definitely go again.
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