First of all the staff are fantastic. They are the most friendly bunch of people we have met in Vietnam so far. When we arrived our room that was booked had a water leak so we had to stay in a different one. But this was fine because on the last night they upgraded us to the executive suite as well as a free taxi ride to the airport. Which was definitely worth it!!! Thanks Aranya! :) PS - if you watch teu.tv on youtube (Episode - Hanoi) you will see the rooms and hotel.
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