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“Amazing hotel!”
Review of Hanoi Sky Hotel

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Hanoi Sky Hotel
Ranked #160 of 600 Hotels in Hanoi
Certificate of Excellence
Reviewed 12 August 2014

This hotel is an absolute sanctuary in Hanoi. Our stay here was a highlight of our vacation and we do not remember having felt this welcome and well taken care of before on any of our trips through Asia, not to mention Europe.
The hotel room was great, spacious, very clean, nicely decorated and had a nice feeling to it, with a separate seating area on a different level, a large bathroom - all in all a retreat from the bustling city.
Moreover, when we arrived at the hotel after a long international travel, the staff gave us a very warm welcome along with the offer to help with anything we may need – which they did! We received help with everything possible from information on sites and restaurants, to fair priced cab rides and train tickets and even a hot shower and a short rest when passing through from Sapa to the airport in Hanoi.
We recommend this hotel to anyone!

Room Tip: Executive rooms in higher floors don't get as much street noise
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank aw1548
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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268 - 274 of 557 reviews

Reviewed 4 August 2014

At first when I booked a room at Aranya hotel online for a change of pace after stayed in another hotel, I din't expect much. But after checked-in everything changed. With the price of a high-end 2* hotel, I got a 4* room quality and services for a 3* hotel. Moreover, it also has good location: located right in the middle of the Old Quarter, making moving around during my trip in Hanoi a breeze. The staffs were also very friendly, and more importantly they KNOWN what they were doing and did it right.
Absolutely recommended - except for budget traveler.

  • Stayed: April 2014, travelled solo
    • Value
    • Rooms
    • Service
1  Thank Keihn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aranya H, General Manager at Hanoi Sky Hotel, responded to this reviewResponded 5 August 2014

Dear Keihn W,

I do sincerely appreciate your very nice comments regarding your recent stay with us. Indeed, it will be my privilage to share your wonderful comments with our team members, who are always striving to offer exceptional services to our guests.

Thank you once again for sharing your thoughts with us and we look foward to welcoming you back soon, should the opportunity present itself.

Kind Regards,

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Reviewed 1 August 2014 via mobile

We absolutely loved our stay at the Aranya Hotel in Hanoi. After backpacking and slumming it in South East Asia, this was the perfect luxury treat. Excellent location, you are in the thick of it all but the hotel itself is so peaceful you wouldn't know until you stepped outside. The staff are some of the nicest, friendliest people ever, they will literally help you with anything, from getting you a sewing kit to printing boarding passes. On arrival the receptionist welcomed us warmly and explained the map of Hanoi which can be very confusing. We loved the breakfast, great selection and even get to order eggs or pancakes! The room was gorgeous, huge bed, fantastic shower, and all so clean and well presented. The best thing about the hotel is the price, we paid the equivalent to £20 a night on a special offer and this is no comparison to any hotel I've stayed at in other regions of the world. We loved our stay, thank you so much for your hospitality.

Stayed: December 2013, travelled as a couple
2  Thank welltravelledpenguin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aranya H, General Manager at Hanoi Sky Hotel, responded to this reviewResponded 5 August 2014

Dear Welltravelledpenguin,

I was delighted to have read your very nice comments regarding your experience at Aranya Hotel Ha Noi ! Thank you for your wonderful feedback. Indeed, our team members do strive to ensure our guests experience a comfortable and memorable stay and I was pleased to see that this was the case during your recent visit.

I do also appreciate your comments regarding our breakfast offering . These positive comments do serve as a motivational tool for our team and I shall ensure they are shared properly.

Should a visit to Hanoi be part of your future travel plans, we do hope to have the opportunity in welcoming you back.

Kind Regards,

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Reviewed 31 July 2014

I like EVERYTHING about this hotel.From the airport pickup until I checked out.. everything was amazing.The staff are friendly,helpful, they are exceptional. Thanks to Mr.Cuong for immediate reply to my e-mail and helped us to book for our trip to Halong not to forget Mr. Han for taking us around even to the night market. We really appreciate that. I'm satisfied for the package that we purchased is really good value for money! We stayed for two nights at the hotel and one night for Halong and it was wonderful. They arranged for us to have early breakfast before leaving at 6.30am for a flight which was highly appreciated. The bed was very comfortable, and the bathroom large and airy. Would stay again and highly recommend. Overall this is the best hotel and most friendly service.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Catherinemyjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aranya H, General Manager at Hanoi Sky Hotel, responded to this reviewResponded 5 August 2014

Dear Catherinemyjohn ,

I was very pleased to have read your very wonderful comments in regards to your recent stay with us. Specifically, I was very happy to have learned that our team members were able to delivery a unique and memorable service experience to you during your stay.

Cuong would like to say 'thanks' to you due to your lovely words about him.

Thank you once again for your kind feedback and look forward to welcoming you back soon, should the opportunity present itself.

Kind Regards,

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Reviewed 31 July 2014 via mobile

We are staying here for two days and really enjoy our stay! The service is very friendly and speaks good English! Our room is really quit and clean! We booked an aditional whole body massage in the spa and it was great! We can highly recommend staying here!

Stayed: July 2014
1  Thank FranJan91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aranya H, General Manager at Hanoi Sky Hotel, responded to this reviewResponded 31 July 2014

Dear Franjan91,

Thank you very much for your kind feedback. We truly appreciate your taking the time to share your thoughts with us, and we are delighted that our services and accomodation have pleased you. Each day, we do strive to provide only the finest experiences for our guests.

We look forward to welcoming you back.

Best regards,

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Reviewed 26 July 2014

this hotel is really lovely and what hits you from the moment you arrive is the lovely staff. Instantly, you are made to feel so welcome, from the lovely bellboys coming to the car to open your door and get your luggage to the smiley faces of the reception staff. At approx $24nz a nite, it meets all your needs. The rooms are lovely, comfy beds, spacious bathrooms,(great shower) air conditioning, fridge and the decor is pretty.When we arrived back from from an overnite trip away there were rose petals on the bed. We were also able to leave the bulk of our luggage there while we were away.the spa ladies do the most wonderful massages at such good prices you can afford to have something everyday. The restaurant serves beautiful cheap fresh food, with an free all you can eat free breakfast.A two minute walk takes you to a restaurant named PUKU, set up by a kiwi, also good food and $5 cocktails. if you are looking for accommadation in the old quarters of Hanoi, this is definately the place to stay. Brad, the manager has a great sense of humour and there is a lovely atmosphere between all the staff...love you guys.. x

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank donnyponny62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aranya H, General Manager at Hanoi Sky Hotel, responded to this reviewResponded 31 July 2014

Dear Donnyponny62,

Thank you for this wonderful feedback on your recent stay. We are very pleased to hear you enjoyed your accommodation and really appreciated the hotel location, services, food, ambiance and great history.

Please allow me to thank you for your kind words regarding my management of the hotel. We are a team at Aranya Hotel and I felt very proud of all staff members when reading your message.

Brad says Hi to you. Hope you well always.

The team and I look forward to welcoming you back very soon.

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Reviewed 23 July 2014

I had a most excellent stay at Aranya Hotel. The hotel location is excellent, in the heart of the Old Quarter, and within walking distance to Hanoi's important attractions (eg. The water puppet theatre, Hoan Kiem Lake, Ho Chi Minh Mausoleum and Museum, Temple of Literature).

Rooms are clean, spacious and quiet, with the air-conditioning working very well. The complimentary Wi-Fi is very fast too. The shower is also great, with plenty of hot water!

Breakfast was a nice spread of Vietnamese and Western options. The juices offered tasted weird but all other breakfast offerings were good.

What was most enjoyable about the stay was the exceptional service of the hotel's employees, all whom are cheerful, polite, and helpful. They were very understanding in allowing us to store our luggage at our hotel to ease our burden on our side-trips to Halong Bay and Sapa.

In particular, I would like to thank Anh, the friendly guy who works at the reception, and assisted us on many occasions, with directions to attractions, as well as recommendations on where to dine (he had some awesome recommendations!). It is very nice to see hotel employees like Anh who are so passionate in assisting hotel guests and making them feel welcome and comfortable. Kudos to his excellent service!

Thank you, Aranya Hotel and your team of excellent staff, I had a most memorable stay and definitely would recommend this hotel.

  • Stayed: July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank GKL747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aranya H, General Manager at Hanoi Sky Hotel, responded to this reviewResponded 31 July 2014

Dear GKL747,

Thank you for sharing with us your recent experience at the Aranya Hotel Hanoi. I am very pleased to hear about your general satisfactory experience at our hotel and your kind words are most gratifying and have been shared with the whole team. This will certainly motivate them to keep up the good work.

We are absolutely delighted to read your compliments on our staff, Services as well as Mr Anh receptionist.

We look forward to your next visit to the hotel.

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Additional Information about Hanoi Sky Hotel

Address: 27 Tong Duy Tan, Hoan Kiem Dist., Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #160 of 600 Hotels in Hanoi
Price Range: £20 - £164 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hanoi Sky Hotel 3.5*
Number of rooms: 40
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