Positives - Booked for 3 nights so got airport pick up included, which was handy as the airport is quite a long ride out of Hanoi. Reception staff friendly, good info for onward travel and no pressure to book tours with the hotel.
Negatives - booked a standard room but on arrival was told we'd been upgraded free of charge for one night only. I prefer honesty not flannel and also do not want to unpack twice on a three-night stay. I asked if it meant there was no standard room available for the first night and EVENTUALLY established this to be the case. The "deluxe" room had a safe that needed resetting and no tea, plus the aircon didn't work. The wardrobe door was also off and stuck down the side of the wardrobe. Very deluxe! We went out to try and find some food and mentioned the first three problems. We were told they'd be dealt with. 45 mins and some poor food later, nothing had been done, so we waited whilst someone tried to fix things. He couldn't get the aircon going either. The hairdryers was not powerful and the shower had poor water pressure.
Breakfast was ok, buffet style, Asian, eggs to your taste, fruit, cakes, jam, bread..... though on day 2 I had to scrape the uncooked egg out of my omelette. The other two days were ok, the small baguettes were nice and fresh. There was an almost dead cockroach under the able on the last day though!
The standard room was adequate but compact to say the least. The aircon didn't work in there either but as the staff member didn't know how to fix it in the first room, we saw no point in reporting it again so just didn't bother using it for two days. Funnily enough, the hairdryers in the standard room worked great, but the shower was useless, you either scalded yourself or froze, and regardless of the setting the hot water lasted for a few mins only.
Finally, the standard room had a small window onto the corridor with a blind, so easy to block out the light, but the door had a window above it with n blind o curtain so there was a lot if light coming in when trying to sleep.
In both rooms, the noise from inside the hotel was very loud - doors opening, people talking..... The walls are very thin.
To summarise, we've paid less money for much better rooms and more money for a much worse hotel. So I'd say this hotel is pretty average, nothing special. With a bit of work on some of the problems in the rooms it could be much better, as the staff were friendly enough. Having seen a few hotels in Hanoi now I'll be sticking to the old quarter in future where there's more food options on the doorstep.
- Official Description (provided by the hotel):
- Located in 19 Nguyen Van To – District Hoan Kiem - Hanoi .The Landmark Hanoi hotel - Hotel 3*** stars with high levels of 30 rooms with elevator has been put into operation Oct 05, 2011, is one beautiful hotel and The most luxurious in the center town Ha Noi, Hotel Landmark Ha Noi will bring you to the Vietnamese cultural heritage. As an architectural romance filled with natural light modern furniture interspersed with fully equipped facilities. We will certainly bring satisfaction to you.Also with 8-minute walk out to your guests will Hoan Kiem - resort's famous psychic people of Vietnam. Has been associated with mental as well as the Vietnamese people's lives through thousands of years of civilization. From here just a few minutes, you can visit the ruins : One Pillar Pagoda, Temple of Literature Giams museum, the Cathedral, President Ho Chi Minh Mausoleum, Ba Dinh Square, the museums to the city center and crafts, enjoy special Vietnamese dishes by hand the girl with charming ao dai serving you in the culinary culture Cam Chi - Tong Duy Tan. ... more less
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