We stayed at the Hanoi Moment 2 for two non-consecutive nights in March 2012 and had a great experience. We stayed in both a 'deluxe' room and a 'suite' and were delighted by both. The rooms are new, clean, and stylish. Each night we had a plate of fresh, local fruit placed on the bed as part of the turn down service, along with rose petals. It was much more than we had expected, but were delighted by the thoughtful touches. The mattresses were the best we had during our stay in Vietnam and just as good as you'd find in the West.
The hotel is located in the center of Hanoi and within walking distance of the park, lake, and all the sites that make up the typical tourists visit. I understand that noise is a somewhat common problem at Hanoi hotels, but we didn't experience that at the Hanoi Moment 2. It was quiet enough to sleep soundly through the night.
All that said, what really set this place apart was the staff. The folks at the reception desk were so nice and so helpful. The servers at breakfast in the morning were friendly and open and appropriately talkative. Really great!
And, had it not been for the sharp staff, we likely would have missed a the junk cruise we'd booked in Halong Bay (the reason we went to Hanoi in the first place). The story in a nutshell: We woke up early one morning expecting to be picked up by the cruise company with which we'd booked a trip. As the minutes ticked by and we sat drinking coffee, the manger sensed that something was amiss and called the cruise company for us. Sure enough, the company had forgotten us, and we likely would have missed the trip had it not been for this sharp, proactive staff member.
Truly outstanding service and a lovely hotel!
- Official Description (provided by the hotel):
- Superbly located in the heart of Hanoi's old quarter, just a stone’s throw from the evocative Hoan Kiem Lake and a few minutes from many major sites, shops, bars. Well in a nutshell our desire is to give you great quality accommodation at a good price and with unrivaled customer service. We are committed to ensuring you leave Hanoi with happy memories of a unique city and a special hotel. ... more less
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