Gorgeous boutique hotel in the old quarter. The rooms are large, luxurious and beautifully decorated. We stayed here twice, before and after a trip to Halong bay and on both occasions we were given free room upgrades. There's free and fast WIFI throughout the hotel and a laptop in every room. Bathrooms and also large and stylishly decorated. The white river stones and rose petals in the showers are a really nice touch. Breakfast is very generous with a well stocked buffet of fruits, juices and breads plus a great selection the kitchen prepares to order. What really sets this hotel apart though is the incredible staff. Every single staff member we dealt with went way beyond what would be expected. From the bellboy who went to the market to buy buttons, and who came with us to show us our carriage and put our bags on the train, to the charming girls waiting the breakfast tables who made sure we lacked nothing, to the reception staff who never failed to welcome us with genuine concern and friendliness. When checking out to go to Halong Bay I mentioned that I wanted to book the night train to Hue for after our return. Not only did they take care of everything for us, but they went to the trouble of tracking down the tour operator on the Halong Bay cruise to phone and reassure us that it was taken care of. Everyone demonstrated professionalism and a desire to please beyond anything I have ever encountered in many years of travelling. Moment 2 sets a standard I only wish other hotels would attempt to emulate.
- Official Description (provided by the hotel):
- Superbly located in the heart of Hanoi's old quarter, just a stone’s throw from the evocative Hoan Kiem Lake and a few minutes from many major sites, shops, bars. Well in a nutshell our desire is to give you great quality accommodation at a good price and with unrivaled customer service. We are committed to ensuring you leave Hanoi with happy memories of a unique city and a special hotel. ... more less
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