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“Hanoi Moment 2 Hotel is a winner!” 5 of 5 bubbles
Review of Hanoi Moment Hotel

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Hanoi Moment Hotel
Ranked #56 of 578 Hotels in Hanoi
Certificate of Excellence
Sydney, Australia
Level Contributor
107 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Hanoi Moment 2 Hotel is a winner!”
5 of 5 bubbles Reviewed 14 November 2012

This hotel is so welcoming after the hustle and bustle of the chaos which is Vietnam just outside the big glass entrance doors. Our room was quite small but very clean and comfortable and the daily fruit platter and bedtime profiteroles were a very nice touch. Breakfast (included) was excellent and the staff always encouraged you to order more to eat. The staff were extremely friendly everytime we entered and left the hotel always asking if they could do anything more to help us. The hotel was also well positioned and only a 5 minute walk to the heart of the old quarter and within an easy walk to many bia hoi's and great restaurants. We organised a transfer from the hotel to and from the airport and this was reasonably priced and hassle free. The hotel also organised a private day tour of Halong Bay which while a very big day (4 hours drive there and back and a 4.5 hour cruise), the tour was fantastic!
We cannot fault this hotel in any way - it was cheap and absolutely first class in everyway. There's even a laptop in the room for guest use (free) and free wifi available throughout.
I would have no hesitation in staying here again on our next visit to Hanoi or recommending this hotel to friends!

  • Stayed November 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ingrid0309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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552 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (106)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 9 November 2012

From the moment we arrived to the time we left, all the staff did their best to ensure that both our stay in Hanoi as well as at the hotel was as enjoyable as possible. We needed to arrange travel from Hanoi to Ho Chi Minh City with a number of stops along the way, involving several rail and air journeys. This was arranged for us so efficiently that what could have been a major headache was no hassle at all. They even escorted us to the train and ensured that we were safely on board.

The hotel itself was comfortable and clean and well equipped. Breakfast was good and sufficient to set you up for the day.

Do yourself a favour and stay here. These guys know how to do hospitality.

Thanks to all of the guys there who made our stay so enjoyable.

  • Stayed October 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PAUL M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 5 November 2012

Arrived at the hotel very early in the morning after coming down from Sa Pa on the overnight train.
The staff were very apologetic that our room was not available, which was a nice touch as we were not expecting it to anywhere close to being available.
We dropped off our bags and took a stroll down to the lake, where we saw the sunrise with an early morning coffee, and what seemed to be half of Hanoi jogging.
Breakfast at the hotel was plentiful and the team were keen to make sure we tried everything on the menu. ( forget the diet for a couple of days and go for it)
We stayed in the family suite on the 7th Floor and the room was a delight. Our bags had been delivered to the room while we were out sightseeing.
The room is well appointed, the beds are comfy and the shower a real hit. Make sure you have the control in the correct position on the shower when you turn it on or you will take a blast straight to the face. ( very funny)
The staff were very helpful and very friendly.

One small thing that could help, is to have cooler fridges in the room to keep the drinks cold, and maybe have a few cold beers downstairs available for guests, who are travelling with family and can't get out at night.

Loved the hotel and would highly recommend it.

  • Stayed October 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 5 November 2012

I was blown away by the value for money of this place. The decor was lovely, rooms were perfect comfy, clean and most of all romantic. The breakfast buffet was different every day and was really good -with fresh fruit displays that were an artwork. You can also order a la carte and order as much as you want. The Beef pho and banana pancakes were gorgeous!!! Most of all we will miss our time there because the service was amazing. Every member of staff were so helpful and friendly and made you feel like royalty!! I highly recommend this place. They think of so much to make your time their perfect :D

  • Stayed October 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Katherine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new zealand
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 5 November 2012

We stayed in Moment 11 Hotel on our first trip to Hanoi. My daughter and I thoroughly enjoyed our stay from the first welcome drink and orientation talk from Mr Kim to our departure. Our room was quiet (second floor at the back) and had Wifi and laptop provided which was great. Loved the bathroom and shower - plenty of room. Nothing was too much trouble for the staff, always a lovely smile, you really felt they genuinely cared that you were having a good time. Breakfast was great,loved the fresh fruit and french pastries with nice choice of cooked dishes too. We can't recommend this hotel highly enough and thank you Mr Kim and your team for making our stay so enjoyable and hassle free.

Room Tip: rooms at the back are quiet, didn't hear any traffic noise
See more room tips
  • Stayed October 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank marylsnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 November 2012

My friend and I thoroughly enjoyed our first visit to Hanoi mainly because of the staff at the Hanoi Moment 2 hotel. From the professional and welcoming greeting on our arrival to the hotel until the day of our departure we were continually impressed. Every request was meet with a smile. and a no problem attitude. Every breakfast and meal was enjoyed. We felt safe and part of the family atmosphere that the staff encapsulated. We were genuinely sad to leave at the end of the stay and we will definitely be back. I would not hesitate to insist other family and friends stay at the Hanoi Moment 2. The decor was modern and comfortable, Loved the bathroom and shower and all the thought that went behind the little finishing touches. Loved it all.

  • Stayed October 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank leighrenne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, null, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 November 2012

It was a wonderful trip at Hanoi, even the hotels we stay were fantastic. Especially at Hanoi moment Hotel 2, the service was excellent and perfect. I've never experience something better than the service their provided. outstanding service and lovely breakfast. They provide free Wi-fi and laptop which can help us stay connected with home and friends. Nice and cosy rooms with convenient location. I believe it's a team effort that keep these service tip-top. It was a pleasant and relaxing trip.

  • Stayed October 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Xiaoqi_wang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Moment Hotel

Property: Hanoi Moment Hotel
Address: 42 Hang Cot Street, Hoan Kiem District | Old Quarter, Hanoi 10000, Vietnam (Formerly Hanoi Moment Hotel 2)
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #56 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Moment Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
Superbly located in the heart of Hanoi's old quarter, just a stone’s throw from the evocative Hoan Kiem Lake and a few minutes from many major sites, shops, bars. Well in a nutshell our desire is to give you great quality accommodation at a good price and with unrivaled customer service. We are committed to ensuring you leave Hanoi with happy memories of a unique city and a special hotel. ... more   less 
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