I booked this hotel for four nights only after doing research on affordable Hanoi hotels which provide baby cots for free - you will be surprised at how few actually state this option on their websites - as we were bringing our 15 month old son. I was rather anxious about bringing a toddler along for the trip as I had read that Hanoi is not the most baby friendly city, but this hotel proved to be a gem for us. The cot was already set up in our room, a Junior Suite, when we arrived and it was a nice sturdy wooden cot, albeit a little small for our toddler (he is a turner in his sleep and would always wake when he turns and hits the side of the cot!), and there was a pillow provided and a fluffy duvet. The fluffy duvet proved to be a godsend in the cold weather plus airconditioned room. The room was a reasonable size, modern and cozy. It had full length windows leading out to a small balcony which oversees the main road. The windows blocked out most of the noise, although it was inevitable that we could still hear some of the furious horning that is characteristic of Hanoi, and the noise of the students from the opposite secondary school. However, it was charming to be able to observe the lives of the Hanoians from the balcony and from our room. The bathroom was small though, and we had some difficulty maneuvering when trying to shower our toddler, but managed to do all right after getting used to it. The bathroom floor tends to get flooded after someone uses the shower, despite the shower door, so if you are bringing an inquisitive toddler, remember to keep the bathroom door closed at all times!
We were very impressed by the efficiency and friendliness of the hotel staff - ranging from the waitresses in the cafe, the cleaning staff, the staff at the hotel desk, and the staff who always stood by the door ready to help. Most of them speak basic English, but the managers (I assume they are because they wore suits all the time), Jimmy and Kim, are real gems. They are fluent in English, extremely warm and efficient. Jimmy was always attentive, ensuring that my toddler had a baby chair at the breakfast table every morning, even asking whether he needed a cushion for padding. The hotel provides a map which also sets out a list of restaurant and attractions recommendations. We followed most of the restaurant recommendations - which Jimmy and Kim always kindly helped to make reservations at, with the specific request of a baby chair. The one time that we decided to dine at a restaurant that was not on the list, Jimmy even helped us to double check the address without us asking, to ensure that we were going to the right place.
We always called for taxis to go to various places and we would always be ushered into the taxi by at least one or two staff and waved off with sincere smiles. The staff who stands by the door is also on the ready lookout for any hotel guests in need of help. I was extremely impressed when we came back to the hotel one afternoon in a taxi, which stopped on the opposite side of the road. My husband was paying the fare while i was holding on to the toddler with one hand and trying to retrieve the stroller from the boot with the other. The hotel staff spotted us, and came over immediately to assist by retrieving the stroller and thereafter ushering us across the road (which was much appreciated given Hanoi's traffic conditions).
I especially loved how everyone was so friendly to my toddler (as opposed to considering him a nuisance which I have experienced at some places), which made our trip so much more pleasant. Kim was always ready with a friendly smile for my toddler and to chatter with him, which really helped us feel welcome all the time. He also offered up fresh milk for my toddler one morning (which was not on the buffet table). We didn't take up the offer then, but subsequently asked whether he could have a glass of milk on our second last afternoon there because his formula was running low, and Kim even asked whether we wanted it warmed! A good-sized cup of milk was thereafter delivered to our room piping hot! All the staff there were also welcoming of my toddler, and one of the waitresses even expressed dismay that she would not be seeing him anymore when we checked out. There is also a water feature with goldfish in it which entertained my toddler a fair bit whenever we were waiting in the lobby.
The breakfast options are good for a small hotel, and offers enough variety for a toddler - my son ate pho, cheese and bread in the morning on most days, but there are also pancakes (love the banana pancakes), eggs and sandwiches. They do a decent club sandwich which we had on two mornings!
We didn't go on any day trips so i can't comment on the hotel's arrangements for these. However, we asked them to get tickets for the Water Puppet Show and this was done efficiently. We picked up the tickets from the front desk just before going, and were informed we only had to pay for them upon check out.
The only con I can think about this place was the location - but i think this would be subjective. I would be happy with the location if I was travelling alone or only with my husband, but the Old Quarter is stressful to navigate with a toddler, and there is absolutely no way a stroller can be used. We tried for an hour on the first day, and gave up after that because we were moving the stroller up and down the pavements so much (and probably giving my toddler motion sickness) due to the scooters blocking the pavements, and thereafter felt threatened when we pushed the stroller on the road. My toddler ended up in the baby carrier whenever we were in the Old Quarter, and it is abit of a walk to Hoan Kiem Lake (15 min) when you are carrying a 10 kg kiddo! In this regard, the Hanoi Moment Hotel (I as opposed to II) has a better location because it is much closer to the Hoan Kiem Lake. We went to the Lake almost every day because my toddler could run/walk along the banks. However, in the end the location didn't bother us very much since we chose to take a taxi everywhere we went.
- Official Description (provided by the hotel):
- Superbly located in the heart of Hanoi's old quarter, just a stone’s throw from the evocative Hoan Kiem Lake and a few minutes from many major sites, shops, bars. Well in a nutshell our desire is to give you great quality accommodation at a good price and with unrivaled customer service. We are committed to ensuring you leave Hanoi with happy memories of a unique city and a special hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Ebookers, Travel Republic (UK), Hotels.com, Odigeo, Booking.com, Traveltool, S.L.U. and HotelQuickly so you can book your Hanoi Moment Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.