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“Great find in Hanoi”
Review of Hanoi Moment Hotel

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Hanoi Moment Hotel
Ranked #106 of 603 Hotels in Hanoi
Certificate of Excellence
Reviewed 7 March 2013

We stayed here for 8 nights based upon reviews on trip advisor. Our experience beat expectations. First of all, communicating with the travel desk to book the hotel room was so easy. They arranged a driver to pick us up at the airport and arranged our trip to Halong Bay. The hotel itself is very clean, new and the room was quiet, comfortable and had a laptop. AC worked well and the shower had plenty of hot water. The staff were so friendly and very competent. Every person was very gracious, enthusiastic and happy to help with anything. Breakfast was fine and each day fresh fruit was placed in our room. A very lovely experience.

  • Stayed: February 2013, travelled with friends
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2  Thank silverlago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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353 - 359 of 562 reviews

Reviewed 3 March 2013

Outstanding staff, good location in the old quarter and pleasantly designed & furnished. We only had 1 night's booking & needed another night. No problem & they even upgraded us. Breakfast is a nice selection and you can also order anything from their menu. Delicious pineapple pancakes (crepes)!

Fresh fruits, bottled water & computer every day at no extra charge.

Only negative is noise of train traffic & adjusting shower temperature controls. Comfortable beds.

  • Stayed: March 2013, travelled as a couple
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3  Thank Ronald G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2013

We booked this last minute because our plans changed and flew into Hanoi early. We didn't spend a lot of time but the overall experience was very good. The check in staff was very friendly and knowledgable. Our room was ready and after our welcome drinks we were escorted to our room and luggage delivered shortly after.

The room was comfortable and nicely decked out.

We checked out early for a trip out of time and had breakfast before leaving. Decent breakfast..

Nice stay overall.

  • Stayed: February 2013, travelled as a couple
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1  Thank waysted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2013

We stayed here for 2 nights on the edge of the old quarter of the city at the beginning of our vietnam holiday. Great location but the stand out of the stay was the service. The staff went out of their way to assist with bookings and transfers - particularly the young man who was the day manager. Breakfasts were good - lots of variety. Our room was smallish and a little damp in the bathroom but nevertheless very comfortable, tidy and well presented.

We did find ourselves in the middle of a scam involving a taxi driver and a tout who wanted to take us to Hotel Moment 3 - there is none! It was nothing to do with our hotel staff and they were very sympathetic when we finally got there! Our fault entirely - we suggest you arrange an airport pick-up with your bookings - Hanoi is renowned for just this scam.

  • Stayed: February 2013, travelled as a couple
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2  Thank P J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2013

Customer service that is second to none. We have lived and travelled extensively all over SE Asia, staying in a variety of accommodation, and have to say that Jimmy is the best manager we have come across so far. He is real asset to the team and went above and beyond to make us feel at home. The hotel is in a great location in the old town. The complimentary wine is a nice touch. Dinner is the restaurant is a must, especially the Bun cha, we still think about it! Breakfast could do with a little improvement, menu was a little confusing and the food could have been warmer! The only other negative aspect was that the hotel is prone to damp and there is some evidence of this in the rooms, hence 4/5 instead of 5. However, I don't think this can be avoided with the climate and the hotel maintain the rooms very well. The rooms themselves were beautiful clean and spotless. Overall, if you stay here, I can guarantee you'll be in good hands. We got the impression that Jimmy and the team really cared about our stay and that made it for us.

  • Stayed: February 2013, travelled as a couple
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3  Thank JoyNomads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2013

Probably the best hotel I have ever stayed at. Lovely well Equipped rooms with some of the best customer service I have ever experienced! Staff are lovely and friendly and only to happy to help. Rooms are nice and quiet. Food is great. I would stay again without hesitation!

Stayed: February 2013, travelled with family
1  Thank TashaAnita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2013

stayed here for 3 nights from 20th jan . the hotel is in the old quater of hanoi & is located well for exploring the steets sights & night market.From the moment we arrived we received 1st class service more akin to a 5 star hotel. The hotel decor is very modern & new , the rooms were of a good standard with excellent bathroom,flat screen tv & laptop in room which had a good bed & was very clean & breakfast was good catering for english & continental.i would recommend this hotel to anyone staying in hanoi

  • Stayed: January 2013, travelled as a couple
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1  Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Moment Hotel

Address: 42 Hang Cot Street, Hoan Kiem District | Old Quarter, Hanoi 10000, Vietnam (Formerly Hanoi Moment Hotel 2)
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #106 of 603 Hotels in Hanoi
Price Range: £29 - £46 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi Moment Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
Superbly located in the heart of Hanoi's old quarter, just a stone’s throw from the evocative Hoan Kiem Lake and a few minutes from many major sites, shops, bars. Well in a nutshell our desire is to give you great quality accommodation at a good price and with unrivaled customer service. We are committed to ensuring you leave Hanoi with happy memories of a unique city and a special hotel. ... more   less 
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