It's truly rare to have service this good. My wife and I visited 12 hotels in SE Asia while on our extended honeymoon, so of course we informed every hotel we went to of the fact, but only Hanoi Moment 2 really went out of their way to make us feel special. They welcomed us with congratulations, smiles, food/drink and just plain friendliness. They helped us book a (very) last-minute overnight cruise on Halong Bay and hooked us up with the honeymoon suite on the boat. It's service that really makes a hotel great and this one knows how to do it--you can just tell that they take pleasing their customers seriously, and they are well-trained to do so. A big thank you to Vincent for his helpfulness and kindness!
- Official Description (provided by the hotel):
- Superbly located in the heart of Hanoi's old quarter, just a stone’s throw from the evocative Hoan Kiem Lake and a few minutes from many major sites, shops, bars. Well in a nutshell our desire is to give you great quality accommodation at a good price and with unrivaled customer service. We are committed to ensuring you leave Hanoi with happy memories of a unique city and a special hotel. ... more less
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