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“Lovely Gem and great staff”
Review of Hanoi Moment Hotel

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Hanoi Moment Hotel
Ranked #66 of 585 Hotels in Hanoi
Certificate of Excellence
India
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Lovely Gem and great staff”
Reviewed 30 December 2013

This is a small hotel but clean and has all the facilities. The staff is very friendly and helpful. Food was tasty. Location is decent...not far from the Lake where you can find restaurants and shops. The french quarter area however looked a bit more high profile.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaravanIndia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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560 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (110)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Portsmouth, England, United Kingdom
1 review
Reviewed 29 December 2013

We stayed in this hotel for the last two nights and would highly recommend it, staff were excellent, friendly, helpful they even made the room up with balloons, rose petals and cake for my birthday. Rooms and decoration are beautiful, clean can't say enough how nice this place is. We booked onward travel, cruise round ha long bay and flights at the travel desk and the service was spot on, informative and made our trip a lot easier, thank you hanoi moments

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 December 2013 via mobile

We initially stayed for three nights but decided to stay there again when we returned to Ha Noi because it was such a wonderful hotel.
The staff really made it for us, really friendly, helpful to above and beyond the norm. It's a small personal hotel where they get to know you and make you feel very welcome.
The food at the hotel restaurant is also excellent, and it's located right in the heart of the Old Quarter so an easy walk to everything.
We thought the price was excellent considering the quality of the hotel. We will definitely stay there again. Thanks so much to the stuff for making our stay in Ha Noi so lovely.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cloudy31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 December 2013

We have travelled quite a bit in the last 30 years but we had never come across hotel staff like this before. They were amazing, they couldn't do enough to help. We stayed there for 5 nights and the reception staff became like our family, such beautiful genuine, caring people.
My husband and I were celebrating our 30th wedding anniversary and when we arrived back to our room late one afternoon they had decorated our room with flowers, candles, balloons and even had a cake and wine waiting for us. We were so touched, it was incredible.
When we arrived we asked if we could be upgraded and they gave us the penthouse suite for just an extra $10US. It was spacious and clean and had a lovely terrace and a second floor.
The only thing was the bathroom could have been a little bigger in comparison to the room.
The mini bar was also great value and we found the food at the Hidden Gem Café downstairs was very good quality and great value. Every room also has a laptop and free wifi.
The location was great too. Thoroughly enjoyed our stay and if we ever go back we would definitely stay there again. A big thank you to Jimmy and all the staff, love you guys.
xx Angie and Dominic

Room Tip: Ask for an upgrade if available.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank angie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisboa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 December 2013

The staff could not have been more sweet, caring and helpful. It was a wonderful way to start our Vietnam travels. Rooms are comfortable and more than adequate for the price. Confortable, pc on the room, A marvelous breakfast buffet. The location of the hotel is great as well, right in the old quarter

thanks, Ms An.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LisboaOiram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pyeongtaek, South Korea
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 December 2013 via mobile

This hotel was phenomenal for my family. The staff was incredibly attentive and hospitable making us feel better than at home. We upgraded to the family room which was great; clean, spacious, modern, and overall top notch. The hotel has a restaurant on premises which serves great food as well as a marvelous breakfast. The location of the hotel is great as well, right in the old quarter and close to major interest points on the area.

Stayed November 2013
Helpful?
2 Thank jaizzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 December 2013

The staff here could not have been more sweet, caring and helpful. It was a wonderful way to start our Vietnam travels. Rooms are comfortable and more than adequate for the price. Decent breakfast buffet, not the best, but why fill up on scrambled eggs when there's so much street food to discover in Hanoi? There's little touches that make a difference: fresh fruit in the room every day, and a little handwritten card to welcome us on the nightstand. Only downside is the location is slightly removed from the main attractions in the Old Quarter.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cajunasian80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Moment Hotel

Property: Hanoi Moment Hotel
Address: 42 Hang Cot Street, Hoan Kiem District | Old Quarter, Hanoi 100000, Vietnam (Formerly Hanoi Moment Hotel 2)
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #66 of 585 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Moment Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
Superbly located in the heart of Hanoi's old quarter, just a stone’s throw from the evocative Hoan Kiem Lake and a few minutes from many major sites, shops, bars. Well in a nutshell our desire is to give you great quality accommodation at a good price and with unrivaled customer service. We are committed to ensuring you leave Hanoi with happy memories of a unique city and a special hotel. ... more   less 
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