I can't say enough good about the Staff and rooms at the Hanoi Moment number 2 hotel. First the facilities are first rate and five star (but without a swimming pool and fitness center). It is after all in the old, old part of Hanoi but completely modern inside and out. The staff and tour manager really took care of us. We arrived from Saigon at about 10pm and during Tet so all the westernized restaurants were closed. The manager went out and got us two great meals and sat us down in the dinning area while our bags were taken to our room. Now sit down, when we came in from our two nites at Ha Long Bay, our room wasn't ready because the previous guest hadn't checked out, so they upgraded us to a two bedroom suite for the same low price. Then when we left after two more days there, they called us a taxi and the bell hop went with us to the train station (to Sapa) to make sure that we got there on time and not ripped off by the taxi--this is really necessary. They even had a bell hop meet us at the train station at 5am on the way back to get our excess bags and a free breakfast before calling us a good cheap taxi to the airport that morning. Another treat was the fantastic free breakfast every morning, French style at its best. I recommend this Hotel and staff to all my friends. Now one last thing, when you go to Vietnam don't expect the cities to be speck and span nor the drivers sane. But the people are great.
- Official Description (provided by the hotel):
- Superbly located in the heart of Hanoi's old quarter, just a stone’s throw from the evocative Hoan Kiem Lake and a few minutes from many major sites, shops, bars. Well in a nutshell our desire is to give you great quality accommodation at a good price and with unrivaled customer service. We are committed to ensuring you leave Hanoi with happy memories of a unique city and a special hotel. ... more less
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