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“A piece of paradise in old Hanoi”
Review of Hanoi Moment Hotel

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Hanoi Moment Hotel
Ranked #74 of 591 Hotels in Hanoi
Certificate of Excellence
Adelaide, Australia
Level 5 Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“A piece of paradise in old Hanoi”
Reviewed 25 February 2014

I can't say enough good about the Staff and rooms at the Hanoi Moment number 2 hotel. First the facilities are first rate and five star (but without a swimming pool and fitness center). It is after all in the old, old part of Hanoi but completely modern inside and out. The staff and tour manager really took care of us. We arrived from Saigon at about 10pm and during Tet so all the westernized restaurants were closed. The manager went out and got us two great meals and sat us down in the dinning area while our bags were taken to our room. Now sit down, when we came in from our two nites at Ha Long Bay, our room wasn't ready because the previous guest hadn't checked out, so they upgraded us to a two bedroom suite for the same low price. Then when we left after two more days there, they called us a taxi and the bell hop went with us to the train station (to Sapa) to make sure that we got there on time and not ripped off by the taxi--this is really necessary. They even had a bell hop meet us at the train station at 5am on the way back to get our excess bags and a free breakfast before calling us a good cheap taxi to the airport that morning. Another treat was the fantastic free breakfast every morning, French style at its best. I recommend this Hotel and staff to all my friends. Now one last thing, when you go to Vietnam don't expect the cities to be speck and span nor the drivers sane. But the people are great.

Room Tip: The front rooms overlooking the street are preferred to the side rooms looking into the neighbors ba...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (110)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Perth, Australia
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 February 2014

Top quality service at Hanoi Moment Hotel II!
Would definitely recommend to everyone!! The staff here are fantastic! We arrived at the hotel on the first night and were amazed by how beautiful this boutique style hotel is, we hadn't told the reservation we were on our honeymoon but after finding out they had set up rose petals, balloons, swans & a beautifully decorated cake on our bed, along with another bottle of complimentary wine!
During our stay in Hanoi we had wanted to try egg coffee, a street food tour and a Halong Bay cruise. The staff did a fantastic job at organising everything for us! Even to the point of printing out our boarding passes for our next flight! The value for money at this place is fantastic! Nothing but good things to say!
The rooms had double glazed windows which made it great for getting a good nights sleep! Bathrooms were clean with the rose petals in the shower adding a cute little touch! :)
The food was great! Loved the chicken pho and banana pancakes at breakfast!
Don't think I could say anymore about just how fantastic it was! Thanks to all the fantastic staff!

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alyssaaa88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enschede, Overijssel, Netherlands
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 February 2014

first time in moments hotel but for sure not the last time. Very helpfull staff.

rooms are very clean and the breakfast perfect.

Location of the hotel is oke a bit noisy.

Next time i visit Hanoi I will book this hotel again.

Room Tip: rooms on the backsite or a bit more quiet
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  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Benno T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
Level 5 Contributor
69 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 17 February 2014

The hotel it´s simple, but really comfy! The staff are really nice and always ready to help you, calling a taxi or a tuktuk for you. You can arrange your tours too. The breakfast is included, simple, but delicious. The internet is also included.

Room Tip: The last floor (7th) it´s a little bit "noisy" because of the birds that starts to sing re...
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SabrinaCho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haarlem, The Netherlands
2 reviews
Reviewed 12 February 2014 via mobile

Excellent staff! They where always really kind and helpfull! Comfortable beds, clean and nice rooms!
Breakfast was great, small buffet but you could order many things extra (all included).
Perfect location in the old quarters.
Had such a nice stay!

Stayed February 2014
Helpful?
Thank sheelmat86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 February 2014

The hotel is in a very good location and looks quite nice, but most of the luxury is superficial. The breakfast is ok but definitely not good (the bacon was barely cooked and cold, and I didn't even finish the scrambled eggs-not sure what was going on). Our room looked very nice but smelled musty, and we saw mold in the corners. The shower has good pressure, but leaks all over the bathroom floor because it isn't sealed properly. The staff were quite friendly, and the airport pickup and dropoff were nice. We didn't have a bad experience, but if I go back to Hanoi I will probably try another hotel.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mavis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 February 2014 via mobile

Perfectly situated just on the fringe of the old quarter, this hotel was great value for money.
The room was cleaned daily, came with fast Internet, TV, mini bar, aircon, safe, and even a laptop.
Good breakfast, and very professional staff.

Stayed February 2014, travelled as a couple
Helpful?
Thank Steve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Moment Hotel

Property: Hanoi Moment Hotel
Address: 42 Hang Cot Street, Hoan Kiem District | Old Quarter, Hanoi 100000, Vietnam (Formerly Hanoi Moment Hotel 2)
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #74 of 591 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Moment Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
Superbly located in the heart of Hanoi's old quarter, just a stone’s throw from the evocative Hoan Kiem Lake and a few minutes from many major sites, shops, bars. Well in a nutshell our desire is to give you great quality accommodation at a good price and with unrivaled customer service. We are committed to ensuring you leave Hanoi with happy memories of a unique city and a special hotel. ... more   less 
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