I agree with the majority of other reviews that the service is very good. The location, too, is excellent if you are in Hanoi for a few nights. We had the Penthouse suite - the room on the 4th floor was very good, as was the bathroom and balcony, and although the bedroom on the 5th floor (the upper penthouse room) was fine, the bathroom was not and we didn't use it at all. As there were only three of us this wasn't a problem - but it really does need redoing completely, there was thick strips of black mould around the bath and it is very grubby. The staff are extremely helpful and being able to store your luggage if you do the trip to Halong Bay is very convenient. When we returned to collect our luggage we needed assistance in booking a flight to Da Nang and a hotel in Hoi An - again, the staff could not be more helpful and we are grateful to them for their help. Overall, great service and location, a very good 3 star hotel.
- Official Description (provided by the hotel):
- Superbly located in the heart of Hanoi's old quarter, just a stone’s throw from the evocative Hoan Kiem Lake and a few minutes from many major sites, shops, bars. Well in a nutshell our desire is to give you great quality accommodation at a good price and with unrivaled customer service. We are committed to ensuring you leave Hanoi with happy memories of a unique city and a special hotel. ... more less
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