We stayed in an executive suite in the Hanoi Moment hotel 2. Location was excellent; everything we wanted to visit was in walking/ cheap taxi distance. We were absolutely astounded by the quality of the accommodation given the cost of stay.
Our room was perfect and seemed a good getaway from the frantic streets of Hanoi. The customer service in the Hotel was second to none; the staff always were desperate to ensure your needs were satisfied and were always more than happy to help. We found that the customer service in Vietnam in General was excellent but Hanoi Moment Hotel 2 took it a step further!
We arranged a trip through the hotel to Ha Long Bay through an external operator that the hotel recommended we used. Unfortunately the trip turned into a bit of a disaster (mainly because of weather) we asked if we could get a discount. The hotel contacted the travel company and they would not offer a discount however because we had booked through Hanoi moment 2 they explained that they would offer us a 20% discount as they had recommended he company. This was even more than we expected!
If you are visiting Hanoi, this is the place to stay
- Official Description (provided by the hotel):
- Superbly located in the heart of Hanoi's old quarter, just a stone’s throw from the evocative Hoan Kiem Lake and a few minutes from many major sites, shops, bars. Well in a nutshell our desire is to give you great quality accommodation at a good price and with unrivaled customer service. We are committed to ensuring you leave Hanoi with happy memories of a unique city and a special hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Expedia, Hotels.com, Odigeo and Booking.com so you can book your Hanoi Moment Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.