We also stayed as part of an Intrepid Tour, but then stayed on privately for two more days as we were very pleased with the hotel and its location. Some of our group were on the fourth floor and asked to change floor because of street and equipment noise and bad draft (it was winter). The hotel obliged and moved them to other floors. We tended to taxi to destinations then walk back, easy enough if you can cope with crossing the streets!
Plenty of attractions close by and the fabulous Koto Restaurant.
Some staff were a little diffident but always managed to solve our needs.
- Room Service