The staff alone is the best reason to stay at this hotel. They are extremely attentive and engaging. They make you feel like family and take care of everything you could possibly need. Mr. Ha (Jack) was super friendly and even ironed my shirts for me. He's a great asset to the hotel. You absolutely can not beat the location, and the hotel is super SUPER clean! The rooms are spacious, and the "rain" shower-head in my bathroom was heaven. Breakfast was absolutely amazing, fresh, and hot!
The downsides are: spotty and slow internet. My friends on the 4th and 5th floors couldn't connect to the wifi at all. I could connect from the 2nd floor, but I chose to use my phone's 3G as the internet was in and out - and very slow when it was in. The shower was amazing, but the hot water only lasted for about 5 minutes each time. Not nearly enough time to enjoy, but it was adequate for taking a shower. There is a tricky step between reception and the stairs to be aware of. I didn't see it twice and could have easily twisted an ankle. Maybe it should be colored so that it stands out - something other than white like the rest of the floors. Also, there is no elevator, but this isn't really an issue if you're on the 2nd, 3rd, or even 4th floors. The last negative is that my friends' rooms didn't have towels, soap, or shampoo upon their late check-in. We arrived quite late, around midnight. They called down to reception, but the attendant was sleeping and said he'd bring some up the following morning. That wasn't quite the response they were looking for as they had travelled a long way and just wanted to take a shower to clean off. Not the best first impression, but it was quite late and I wouldn't have wanted to walk up 4 flights of stairs to deliver towels and soap at that time, either.
Overall, an AMAZING place to stay. You can not BEAT the staff and their hospitality, and they are the reason I'll be back.
- Official Description (provided by the hotel):
- This is the newest star in our hotel group, located at one of the quietest streets in the Old Quarter of Hanoi, and it takes you only a few steps to reach the heart of Hanoi - Hoan Kiem Lake, as well as a lot of famous tourist spots, restaurants and other recreational places. Splendid Star Suite is the result from learning serving-client experiences at three of our prior hotels, aiming at satisfying customers best. Splendid Star Suite is an excellent blend of modern architecture and tasteful design; also all rooms come with a balcony or a large window with large space, so you can see a extremely beautiful panorama of the church as well as the life of Hanoians. Rooms are equipped with sound-proof glass so as to provide a quiet and relaxed space to escape from the hustle and bustle and hectic pace of life in Hanoi. A more special thing is the design of round bed room with a romantic and cozy atmosphere dedicated to couples, definitely promising to bring you sweet and memorable memories. Above all, Splendid Star Suite hotel is a really ideal place to stay with the staff trained under the standards of Splendid Star Hotel system who are enthusiastic, professional and always ready to welcome you and longing to contribute to your memorable vacation about Hanoi. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Hotels.com, HostelWorld, Agoda, Priceline, TripOnline SA, Cancelon and HotelQuickly so you can book your Splendid Star Suite Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.