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“Great service and value!”

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Splendid Star Suite Hotel
Ranked #12 of 591 Hanoi B&B and Inns
Certificate of Excellence
Berlin, Germany
1 review
“Great service and value!”
Reviewed 12 September 2013

The staff were absolutely nice, friendly and helpful! Whenever you got back to the hotel they served drinks for free (fresh juices, coffee, water, tea) even on your room!
Everybody tried to make you feel comfortable!
Breakfast is also outstanding (for that money) because you could order everything from the menu freshly made.
Very central location but still quiete, clean and nice rooms with WLAN, additional PC and a DVD Player!
Absolute one of our Top Hotels in Vietnam - great value for that money!!!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel

Helpful?
Thank Fritz S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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691 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (117)
Date | Rating
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English first
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 September 2013 via mobile

The staff is friendly and very accomodating with our four young children. Rooms are good and clean. Locatioi is excellent. The staff was very helpful withqmy things and always was available for us. Overall - highly recommended!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Oriavn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holbaek, Denmark
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 September 2013

Splendid understod how important a high servicelevel is. The rooms were great, we had a familyroom. The breakfast was fantastic, and the concept great, you can order from the breakfast menu, a full choice of meals - freshly made. Great.
Great location, couldn´t be better. Everyone in the hotel - and the sisterhotels - have a great understanding of good costumer service. Keep up the good and honest service. You seem like you love it, and it shows. We will defenitely recommend you. And will we ever be back we will visit you for sure
We were pick up at airport as agreed, and the communication during booking were fine.

Room Tip: There are a few hotels to pick from. I suggest you write you wishes, I am sure they will try to meet...
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sus0711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 September 2013

The room standard and staff made our stay fantastic. In particular, Hannah. She was genuine, really helpful and has a real understanding of good customer service.

The main hotel is fantastic. There are 'sister' hotels (through the back) that the company has acquired under the same name but the standards aren't as high.

Room Tip: The family room is great, but the church bells will wake you up at 5am.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Abigail P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
1 review
Reviewed 1 September 2013

The hotel exceeded all of my expectations, especially the staff! They were extremely helpful with recommending places to eat, places to see, and activities to try. They are very friendly and eager to aid their guests. During my stay, they provided me with a complimentary breakfast each morning, helped book a tour to Halong Bay, recommended places to eat bizarre foods, and served unlimited beverages. Of all the new experiences, meeting the staff at the Splendid Star Suite Hotel tops them all! If you're ever in Hanoi, you MUST give them a try!

  • Stayed June 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank Font N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beijing, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 August 2013

The hotel is very centrally located, just 5 minutes from the Hoan Kiem lake and all the shopping streets. The staff were incredibly helpful. They always offered us free juice and fruit, carried our bags up the stairs (no elevator) and exchanged money for us at no charge. The breakfast is free and they always push you to order more to make sure you are full.
The only downside is I got a weird feeling from the male manager who seemed a little scheming. It may have just been a language barrier (they all speak decent english) but I just couldn't get over the feeling that he was tricking us in some way.
Also odd, when we arrived they offered us the Honeymoon suite for a night for some reason or another, and then the next night we could move to the room we paid for. I thought it was because our room wasn't ready, but then I heard them do the same thing for 2 other couples the next two nights. They didn't charge us extra or anything, but I still think it is a little suspect.

All in all, very nice, good food, great location. We didn't seem to end up losing any money or anything so maybe my feelings about the scheming manager were unfounded. Who knows.

Room Tip: Rooms opposite the cathedral will be quieter, but there is a rooster that lives on that side so when...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lrhouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montbeliard, France
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 August 2013

As the review of fltmazzola, the staff didn't picked up us at the airport! we had to wait 1 hour and we paid a 17$ sim card to contact them..... They no apologize for their missing and said that it was our mistake (didn't give the time of arrival but we did it of course!).
Nice honeymoon room, nice balcony, but noisy.
Cheap bathroom for the price.
Very nice breakfast.

  • Stayed July 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
7 Thank math b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Splendid Star Suite Hotel

Property: Splendid Star Suite Hotel
Address: No 28 Au Trieu Street | Hoan Kiem dist, Hanoi 844, Vietnam
Region: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #12 of 591 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Splendid Star Suite Hotel 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
This is the newest star in our hotel group, located at one of the quietest streets in the Old Quarter of Hanoi, and it takes you only a few steps to reach the heart of Hanoi - Hoan Kiem Lake, as well as a lot of famous tourist spots, restaurants and other recreational places. Splendid Star Suite is the result from learning serving-client experiences at three of our prior hotels, aiming at satisfying customers best. Splendid Star Suite is an excellent blend of modern architecture and tasteful design; also all rooms come with a balcony or a large window with large space, so you can see a extremely beautiful panorama of the church as well as the life of Hanoians. Rooms are equipped with sound-proof glass so as to provide a quiet and relaxed space to escape from the hustle and bustle and hectic pace of life in Hanoi. A more special thing is the design of round bed room with a romantic and cozy atmosphere dedicated to couples, definitely promising to bring you sweet and memorable memories. Above all, Splendid Star Suite hotel is a really ideal place to stay with the staff trained under the standards of Splendid Star Hotel system who are enthusiastic, professional and always ready to welcome you and longing to contribute to your memorable vacation about Hanoi. ... more   less 
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