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“Well located hotel with excellent staff”

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Splendid Star Suite Hotel
Ranked #13 of 601 Hanoi B&B and Inns
Certificate of Excellence
London, United Kingdom
2 reviews
“Well located hotel with excellent staff”
Reviewed 29 October 2013 via mobile

Lovely hotel, close to all the main sights which are all within walking distance. Welcome drink on arrival was a nice touch after our airport pickup which was also well worth the $18. Helpful staff with excellent English always available to help with restaurant / tour info etc. rooms clean and spacious with the glass bathrooms a bit of a novelty. Overall an excellent place to stay in Hanoi.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laurenlizzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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702 reviews from our community

Traveller rating
    501
    141
    35
    13
    12
See reviews for
135
255
67
22
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (117)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 21 October 2013 via mobile

Booked a honeymoon suite for 1 night and was amazed by this room. Circulous bed, nice balcony, mini bar, flat tv, even a computer! All the details looks so fine - when we first step in the room we saw baloons and rose petals. Personnel was friendly, fluently english-speaking and polite.
Had a great time in there!
Only minor drawbacks, such as the absence of ashtray in a room with smoking preference and some dirty spots from clay on the ceiling and from water on the wall.
Thanks for our nice time in Hanoi!

Stayed October 2013, travelled as a couple
Helpful?
Thank Alexandra N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Queensland, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 16 October 2013

We stayed at the Splendid Star for 4 nights on the 15-19 September. We are a family of four with 2 boys aged 6 & 11. This hotel was the best on our trip thoughout Vietnam. Okay its only a budget hotel, but the service is amazing 5 star quality. The reception staff are so helpfull. The Manager (can't remember his name) always asked how we were enjoying our stay. He took our 6 year old on his motorbike around the block which was so exciting for him. He was such a nice person. The breakfast was nice. The room was clean and the computer was great and fast. I would definately return to this hotel and will be recommending it to friends. The hotel is also in a great location. The bells of the church may wake you up in the morning but you get used to them. We stayed in the family room on the 3rd floor. The room was very spacious. Thanks to all the staff who made our stay in Hanoi memorable.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 October 2013

We stayed here for one night for our first year wedding anniversary and were very impressed. Ok so this is 5 stars in a developing country, not a 5 star in London... but it cost us c. USD 35 for a night and we had a huge bath, awesome circular bed, huge room, nice balcony looking out onto the church opposite, very friendly service, air con, central location close to the lake and the sights and all clean no bugs ... for USD 35, great value and would certainly stay again.

My wife had told them it was our anniversary and they had put baloons in the room with rose petals and towel-swans on the bed, very romantic!

It made me laugh that someone from Singapore complained about no lift and paint chipping off - have you ever stayed in a hotel in Singapore?! This place would cost you USD 100+ in Singapore and would have no windows, tiny bed, tiny room and no welcome glass of juice when you arrive :-D

Heartily recommend, love Hanoi, love this hotel!

Room Tip: Take one of the suites higher up as you get a nice view out onto the church and the surrounding stre...
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nickansc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 7 October 2013

The staff is good. The higher floors are a bit of a pain to get to as there is no lift. The rooms look good but a lot of the fittings are wearing off or chipping, so the overall effect is somewhat lessened.
Is still pretty good for the price.

Room Tip: Ask for a lower floor!
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
8 Thank thisispopat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London.
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 October 2013

Booked via this holiday as it organises visits to Halong Bay,

Which is a pretty good service as it offers a range of boats and options for your visit and activities.

For the Hotel it is centrally located, and they greet you on arrival with a drink,
They will offer to help with the bags, but do ask if your room is far, as the Splendid Star Suite Hotel does not have a lift. The facilities are pretty good, and the Food Tour is a great shout on discovering the area.

The Manager Peter is warm when he greets you, but he will try and offer so much help that you may find it overwhelming, from planning your trip, to room selection to shopping. HIs English is great and his staff in the reception of the Boutique hotel are great too. He does a good job of checking in on guests during their visit to make sure things are working and running well.

Room Tip: Check if room is on top floor or not? it's a climb as there is no lift. There are other hotels...
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
6 reviews
5 hotel reviews
Reviewed 6 October 2013

Spent 2 nights at this hotel with our family of 2 adults and 2 kids (aged 9 & 11). All the staff were very friendly and helpful and made us feel welcome at all times. We booked our trips to Halong Bay and Sapa through the hotel and were extremely happy with the choices and the service we received. Having a member of staff at Hanoi train station at 4:30am at the end of our Sapa trip was fantastic! Breakfast was great every day and the location of the hotel in the old town is ideal. The room we stayed in had plenty of space and was always cool. We would definitely stay again on our next visit to Hanoi!

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaulW0911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Splendid Star Suite Hotel

Property: Splendid Star Suite Hotel
Address: No 28 Au Trieu Street | Hoan Kiem dist, Hanoi 844, Vietnam
Region: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #13 of 601 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Splendid Star Suite Hotel 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
This is the newest star in our hotel group, located at one of the quietest streets in the Old Quarter of Hanoi, and it takes you only a few steps to reach the heart of Hanoi - Hoan Kiem Lake, as well as a lot of famous tourist spots, restaurants and other recreational places. Splendid Star Suite is the result from learning serving-client experiences at three of our prior hotels, aiming at satisfying customers best. Splendid Star Suite is an excellent blend of modern architecture and tasteful design; also all rooms come with a balcony or a large window with large space, so you can see a extremely beautiful panorama of the church as well as the life of Hanoians. Rooms are equipped with sound-proof glass so as to provide a quiet and relaxed space to escape from the hustle and bustle and hectic pace of life in Hanoi. A more special thing is the design of round bed room with a romantic and cozy atmosphere dedicated to couples, definitely promising to bring you sweet and memorable memories. Above all, Splendid Star Suite hotel is a really ideal place to stay with the staff trained under the standards of Splendid Star Hotel system who are enthusiastic, professional and always ready to welcome you and longing to contribute to your memorable vacation about Hanoi. ... more   less 
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