This hotel would have scored top marks if being able to sleep wasn't an issue. The staff are friendly and extremely accommodating, the room is amazingly turned out and the location is great.
The problem is the Cathedral next door. The church bells ring every 15 minutes... ALL night! And I mean ALL night and with an extra long 10-minute peal at 5am. It was awful and my husband and I didn't sleep at all the first night. We complained to the staff the following morning and they moved us to their partner hotel down the road for the 2nd night and I must say, we slept much better - no bells ringing in our ears at all.
The very least I expect from a hotel when on holiday is to be able to relax and sleep well, and while the bells are not the hotel's fault, I really wouldn't recommend a room on the Cathedral side of this hotel if you want to sleep. The Splendid group is great though, so don't steer clear altogether - just request a room away from the bells!
I really can't fault the staff, they are great!
- Official Description (provided by the hotel):
- This is the newest star in our hotel group, located at one of the quietest streets in the Old Quarter of Hanoi, and it takes you only a few steps to reach the heart of Hanoi - Hoan Kiem Lake, as well as a lot of famous tourist spots, restaurants and other recreational places. Splendid Star Suite is the result from learning serving-client experiences at three of our prior hotels, aiming at satisfying customers best. Splendid Star Suite is an excellent blend of modern architecture and tasteful design; also all rooms come with a balcony or a large window with large space, so you can see a extremely beautiful panorama of the church as well as the life of Hanoians. Rooms are equipped with sound-proof glass so as to provide a quiet and relaxed space to escape from the hustle and bustle and hectic pace of life in Hanoi. A more special thing is the design of round bed room with a romantic and cozy atmosphere dedicated to couples, definitely promising to bring you sweet and memorable memories. Above all, Splendid Star Suite hotel is a really ideal place to stay with the staff trained under the standards of Splendid Star Hotel system who are enthusiastic, professional and always ready to welcome you and longing to contribute to your memorable vacation about Hanoi. ... more less
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