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“Great location and great staff”

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Splendid Star Suite Hotel
Ranked #13 of 592 Hanoi B&B and Inns
Certificate of Excellence
NorthEastEngland
Level Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Great location and great staff”
Reviewed 16 May 2014 via mobile

We only stayed here 2 nights but the staff made us feel like we were part of their family. Nothing was too much trouble for them. We booked through another site but the hotel contacted us by email to offer assistance which I thought was amazing. We booked a taxi through them which was one less thing to consider when we arrived at the airport in the evening. We were warmly greeted in the hotel and given refreshments. Breakfast was plentiful and fresh . The staff are so enthusiastic They suggested we left our luggage with them when we went on our Halong Bay Cruise and offered us a room to shower in free of charge. The room had a huge bed and spacious shower room with plenty of toiletries reasonable mini bar and complimentary water and a hair dryer. There was a flat screen TV and computer in the room. But we only used the room to shower and sleep as there is so much to do in Hanoi. It's not luxurious but fantastic value for money. Thank you Hannah and rest of team. Also the girl who was in charge in the mornings was a breath of fresh air so efficient and jolly. Book this hotel and enjoy.

Stayed April 2014, travelled with friends
Helpful?
Thank KrazeeInglazee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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695 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (117)
Date | Rating
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English first
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 11 May 2014 via mobile

This hotel would have scored top marks if being able to sleep wasn't an issue. The staff are friendly and extremely accommodating, the room is amazingly turned out and the location is great.

The problem is the Cathedral next door. The church bells ring every 15 minutes... ALL night! And I mean ALL night and with an extra long 10-minute peal at 5am. It was awful and my husband and I didn't sleep at all the first night. We complained to the staff the following morning and they moved us to their partner hotel down the road for the 2nd night and I must say, we slept much better - no bells ringing in our ears at all.

The very least I expect from a hotel when on holiday is to be able to relax and sleep well, and while the bells are not the hotel's fault, I really wouldn't recommend a room on the Cathedral side of this hotel if you want to sleep. The Splendid group is great though, so don't steer clear altogether - just request a room away from the bells!

I really can't fault the staff, they are great!

Stayed May 2014, travelled as a couple
Helpful?
13 Thank Lindsay R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Budapest, Hungary
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 May 2014

t's a wonderful hotel for staying and discovering Hanoi. The staff is really caring and helpful: they organized our tours around Hanoi or the pick-up services from/to the airport. The breakfast was really great: actually the best in all over Vietnam: you can choose from a wide range of Vietnamese and western food, whatever you want, with great juices. We loved the location: it's in the middle of the downtown, close to every attraction, but not in the heart of the old quarter, which is totally chaotic, so this area is much more calmer.
Everything was perfect, but you have to be aware there is no elevator in the 6-store building, so if you don't want to climb stairs, it's not sure that's your ideal stay, but I think it's highly worth it (the staff helps always with the luggage, so it's not your problem).

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nora F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 May 2014

We were most delighted with our stay at Splendid Star Suite. Staff are very friendly and eager to pleased. Excellent value for money for a hotel that's in a prime position. There are array of 'street food' eatery that's popular among the locals nearby. One that I recommend since it's cheap, authentic and full of flavours. We stayed in a family suite which was perfect for a family of four. Kids love the fact the there is a computer connected and ready for them to jump online.
We will certainly stay again next time were in Hanoi.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Celine142
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gresford, United Kingdom
1 review
Reviewed 5 May 2014

We were so happy to have found Splendid star suites, we stayed on 3 occasions during our holiday in Vietnam and every stay was great, the staff do everything they can to be helpful and have a really good knowledge of travelling around Vietnam and every recommendation about eating out or what to see in Hanoi was excellent. We were so well looked after, thank you to all the staff at Splendid Star Suites.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank bingleburger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 May 2014

This was a very good value hotel and had friendly staff, who let us stay a bit longer and use their facilities whilst we were waiting for our train. They offer a cheap laundry service and it has a great location. They also provide a computer in each room, which is an additional bonus. We did have a couple of issues: the door did not close properly and we could not change the shower settings. Overall, it is a good choice though.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caecilie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dover, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 May 2014

We found this place via Tripadvisor and we are so glad we did. We were in Hanoi for 10 days, 22 - 31 April. 10 out of 10

Once decided, I emailed the hotel and asked if we could leave our rucksacks with them as we were going on a couple of 2 and 3 night tours.
They came back very quickly and said it wouldn't be a problem but also sent me a link to their website as they also book tours.

We booked 4 tours with the hotel in total and were very pleased with all of them. We booked the Sapa 3 nights/2 days, V'Spirit 2 nights/3days, Hanoi City Tour and Food on Foot Tour.

Splendid Star - The hotel is perfectly located. It's within walking distance to everything. You are given a map when you arrive and it’s easy to follow. Along with other reviews on here, I can repeat that there are a lot of steps in the hotel (we were on the 6th/top floor) but it’s not a problem. The hotel is next to the cathedral and having read the reviews, they ring quite a lot. What I hadn't realised was that they ring about every 20 minutes, regardless of the time. Still not a big issue.

All the staff were so friendly, spoke perfect English and couldn't do more for you. Booking through the hotel meant that we had breakfast included (didn't realise when booing) and welcome drinks every time you walk through the door.

This hotel is such a find, perfectly located within walking distance to everything, AMAZING staff, extremely clean and such a bargain. I still can't believe how little we paid considering we stayed at the hotel for 5 nights and booked 4 tours with them. We didn't pay for breakfast once and only paid for lunch and dinner 3 or 4 times out of the 10 days as it was included in all our tours and day tours.

Sapa - We were taken to our cabin on our train by one of the staff members which was nice and were picked up on time at the other end and visa versa. All the staff in the Sapa hotel were really friendly as was our private tour guide. The food was Amazing along with the views.

V'spirit - Again, very well organised. Picked up on time and had a comfortable coach to Halong Bay. Staff very friendly and again, the food is out of this world. There was so much included in the price (food, activities) which was incredible considering how much we paid.

City Tour - Tour guide very friendly and knowledgeable, comfortable transfer and a very interesting day.

Food on Foot - We had the loveliest tour guide. Our best in Hanoi and actually better than our other tour guides in Thailand. The food we had was amazing and you are taken to a bar where they sell the cheapest beer. 15p (GBP) for half a pint.

If you plan to book a central hotel in Hanoi, along with a variety of tours. Book everything with Splendid Star Suite. You won't regret it at all. They will also pick you up from the hotel if you book with them. I would 100% stay here again and would refer them to any close friend and family.

Feel free to message me for more info.

Happy Travelling.

Ben.

Room Tip: Ask to book the private cabin on the sleeper train. We are so gald we did.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ben W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Splendid Star Suite Hotel

Property: Splendid Star Suite Hotel
Address: No 28 Au Trieu Street | Hoan Kiem dist, Hanoi 844, Vietnam
Region: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #13 of 592 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Splendid Star Suite Hotel 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
This is the newest star in our hotel group, located at one of the quietest streets in the Old Quarter of Hanoi, and it takes you only a few steps to reach the heart of Hanoi - Hoan Kiem Lake, as well as a lot of famous tourist spots, restaurants and other recreational places. Splendid Star Suite is the result from learning serving-client experiences at three of our prior hotels, aiming at satisfying customers best. Splendid Star Suite is an excellent blend of modern architecture and tasteful design; also all rooms come with a balcony or a large window with large space, so you can see a extremely beautiful panorama of the church as well as the life of Hanoians. Rooms are equipped with sound-proof glass so as to provide a quiet and relaxed space to escape from the hustle and bustle and hectic pace of life in Hanoi. A more special thing is the design of round bed room with a romantic and cozy atmosphere dedicated to couples, definitely promising to bring you sweet and memorable memories. Above all, Splendid Star Suite hotel is a really ideal place to stay with the staff trained under the standards of Splendid Star Hotel system who are enthusiastic, professional and always ready to welcome you and longing to contribute to your memorable vacation about Hanoi. ... more   less 
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