I stayed at this hotel in early July 2012 with two other adults and one child. On arrival after a long flight and at some strange hour of the night, we were greeted like family, and were placed into a great room and given great advice and assistance. The Manager was amazing. She really helped us, as did the rest of the staff, in getting us plane tickets to Hue, advice on where to go in Hanoi for good food etc and overall were all helpful. We returned to Mai Hotel after a quick trip to Sapa and were upgrading to the Rolls Royce Suite on our return. Great room with an amazing bath. The hotel was clean, great location, great staff and a dam fine omelette. WOuld stay again.
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