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“Excellent hotel!”
Review of Mai Hotel Hanoi

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Mai Hotel Hanoi
Ranked #178 of 647 Hanoi B&B and Inns
Reviewed 8 October 2012

We absolutely loved the Mai hotel. We were made to feel very welcome from the moment we arrived. Our room was lovely, very spacious and clean. Anytime we needed anything it was never too much trouble. Sarah, the sales manager was very helpful and our tours that we had previously booked through her were great and went smoothly. After arriving back at the Mai hotel after our cruise on Halong Bay to collect our luggage, Sarah gave us a room to have showers and freshen up before our train trip to Danang. We had checked out the day before so were very grateful for this. Sarah even emailed us the day after leaving her hotel to make sure we got to Danang ok. The breakfast at the Mai hotel was the best we had on our entire trip to Vietnam.
We will definitely stay again!

  • Stayed: September 2012, travelled as a couple
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1  Thank paulkeeble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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41 - 47 of 70 reviews

Reviewed 8 October 2012

after reading others review so we stay here for 3 nights. we kept our luggage here then we start our halfday city tour. about 3pm we came back to check in, we meet Sarah, she upgrade 2 of our premium suite to 2 apartment (we booked 4 PS Rms). Im in Silver room. it has the "Wah" effect.
another RR room also very Nice. Mai hotels service is very good, Rms are clean buffet BF are yummy. Sarah intro us to their massage few streets away,they also provide free transport. our group agree that it is a Must Do ! Very good price and professional ! we wanted to do again but we don't have time. We will come to Mai hotel again on our next trip.
Hanoi we will be back.

  • Stayed: September 2012, travelled with friends
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1  Thank candy2858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2012

We stayed at Mae Hotel Hanoi for 4 days (excluding our tour days). We were supposed to stay for only one night. The hotel is very new, very clean and the service is second to none. The hotel staff treat you like family. We were even upgraded to a deluxe suite without asking. They cleaned the room daily with complimentary water etc. The room was beautifully decorated and quite luxurious. It had a lovely balcony overlooking busy Hanoi which was nice too. The full buffet breakfast was absolutely scrumptious!!! The location of the hotel is excellent for exploring on foot and is close to food and locals markets. A special thank you to Sarah, the tour operator for the Mae Hotel, who was excellent and very helpful with organising our tours etc around Hanoi, Halong Bay, Catba Iisland etc. We left everything to her to organise and she was very professional and helpful ensuring we were always satisfied. We will definitely stay here next time we're in Hanoi!!!

  • Stayed: September 2012, travelled as a couple
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1  Thank Yve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2012

Very friendly and helpful staff. This was my first hotel in Vietnam, I made reservations up front.
No problems whatsoever.
You can easily ask for help or info, they're always ready to help you or even to help plan a day trip. Excellent service.
In fact I booked there again when returning to Hanoi, this time without reservation, which wasn't a problem either.

Room Tip: You might want to ask for a room at the street side 'cause often there are karaoke organised nex...
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  • Stayed: March 2012, travelled as a couple
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1  Thank 8E7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2012

The things I like about this hotel:
- They have roundtrip airport transfers. Useful when you arrive or depart late at night.
- Rooms are clean.
- The bathroom has a shower enclosure. I like this because it will keep the rest of the bathroom (outside the shower area) clean and dry.
- Very close to local restaurants and city attractions. You can walk to Hoan Kiem Lake and the Ho Chi Minh Mausoleum.
- Close to great restaurants such as Align 3D Cafe (ranked #3 by CNN Go as best coffee shop in Hanoi), Tamarind Cafe (ranked #1 here, I think) and the local restaurant just at the corner of the block.
- Close also to shops if you want to buy stuff like the very great tasting Vietnamese coffee, souvenirs, bags, shoes, etc.
- They arranged our overnight cruise at Halong Bay. It was a luxury rate and it only cost us US$135.00 per person.
- You can leave your luggage if you are going out and you have checked out already. They will keep it for you in their storage room at the reception area.
- On our last day, they allowed us to reserve the room for an extra 10 hours after supposed checked out time because our flight out of Vietnam is past midnight for only US$20.00.
- Sales manager Sarah was very nice, speaks very good English and taught us a lot of stuff (where to eat, how to go to Ho Chi Minh Mausoleum by foot, to be careful at late in the evening, etc).
- Buffet breakfast is great.
- To those who are not very adventurous in trying out foods in other countries, there is a KFC just next door.

  • Stayed: August 2012, travelled with friends
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1  Thank Alvin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2012

My five nights at the Mai Hotel in the Old Quarter of Hanoi were very pleasant. I got a Junior suite for peanuts. The room had a small balcony overlooking the busy street below and a separate sitting area. The range of English-speaking TV channels was okay, the air-con worked well and came with its own remote. I don't eat breakfast, but those that did seemed to be tucking in! The staff were friendly and reception will give you a simplified street map if you ask. I would stay here again.

Room Tip: The double rooms looked small. I would pay an extra $5night for a bigger room.
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  • Stayed: August 2012, travelled solo
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Thank NormGeelongAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2012

After searching for hotels for many days, came accross Mai Hotel, had prompt responce and great help. Hotel was really helpfull, especially as traveling with 2 children anf also all of us being vegetarian.

Great friendly stafff here, all welcoming and helpfull., very pleasant service.

They arranged 2 trips for us, one to halong bay on a cruise the other day trip to national park.

Thetrip to Halong bay was great, fro national park had some problem but not at fault of the hotel. Hotel used one of their previously used tour guides, but without telling hotel or us, he send his firend instead. The tour guide ended up being useless. He was more like luggague on the trip. a tour guide should go with you and be a guide, in end go to the part he used another tour guide, sat himself in the car. said be 2 hours in monkey/turtle santuary, was 1 hour, then went to 30min drive into the park, then said will stay for 10-15min then head back to the gate for lunch. Wife asked what's after lunch, he said head back home- trip suppose be full day till 5pm then head back , adn lunch insid ethe park, not outsid eon the cheap stalls. The guys official name is phung anh dong tourist ID 101111841 ID expirt 6/4/14 his mobile number is 0977959595 I strongly recomng youcheck your guide, in end we done the whole trip ourself, ony real thing he done was buy the entrance ticket, which could have done ourself and also luch - staff spoke english. Just beaware of this gute, tried to gut short, and also paid half the lunch and had to argue the rest. In end really disapointed, just glad we work a goodtrip for the kids ourself out of it.

Sorry this was the only way i gould infomr visitors about htis tour guide.

I woudl recomend this hotel for anyone,

Room Tip: We selected the Rolls Royce Suite, ideal for the family trip.
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  • Stayed: August 2012, travelled with family
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Thank dipak s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mai Hotel Hanoi

Address: 2D Duong Thanh St | Hoan Kiem, Hanoi 00844, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #178 of 647 B&Bs / Inns in Hanoi
Price Range: £20 - £76 (Based on Average Rates for a Standard Room)
Number of rooms: 50
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