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Reviewed 12 May 2019

Minh Ninh organised a Private Tour for our party of 4 adults to perfection !
Our 17 day tour which included Hanoi, a Homestay, Halong Bay, Hoi an , Hoi An Beach, Ho Chi Minh City, Can Tho & Mekong Delta was amazing. We also had 2 internal flights with Vietnam Airlines which went off without a hitch, with a person to meet us each time.
Our guides were wonderful, caring & knowledgeable and was truly difficult to say goodbye.
Minh was so flexible and helpful as we organised our trip via many emails from Australia and nothing was too much trouble when we had questions or changes to our itinerary. She really was professional and was lovely to meet her in Hanoi at the beginning of our trip.
The tours suggested were so much fun with Highlights being our Rice Culture Tour in Hoi An and our Saigon by Night Vespa Tour. We really felt like we got to see the best of what Vietnam has to offer.
Cannot recommend Minh and her team at Custom Vietnam Travel enough if you are visiting Vietnam. Will definitely be back to visit another part of beautiful Vietnam & will definitely be organising through This company again !!

Date of experience: April 2019
1  Thank Shazlee24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan-CVT, Director of Sales at Custom Asia Travel, responded to this reviewResponded 21 May 2019

Dear Shazlee24,

We are truly grateful to you for choosing us as your service provider and your wonderful review for your 17 day tour. I am glad you enjoyed our services and especially Minh's expertise. We are very proud of her and we believe that she will continue to do her great job to provide unforgettable holidays to other people.

Your input about Rice Culture Tour and Saigon by Night Vespa tour is also much appreciated and helpful for our coming travelers to get experience.

After all, it has been a sincere pleasure serving you. We will continue our efforts to meet your requirements and expectations in the future as well, so hope to see you again shortly.

All the best,

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Reviewed 9 May 2019

We checked few tour company agents before we deciding to make our trip with Mina from Custom Vietnam Travel office.
We made together with Mina our tour plan, deciding to what area we want to go and visit and also deciding about the hotel choose for us.
All plans with a lot of patience until we were satisfied.
The tour arrangements was also very good including taking care for Visa, Flights,Hotels,car and professional tourist guide all over the trip.
No problem with Flax-ability and changes according to our wish on site decisions.

Date of experience: April 2019
Thank Journey30703453314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan-CVT, Director of Sales at Custom Asia Travel, responded to this reviewResponded 21 May 2019

Dear Journey30703453314,

We would just like to say thank you for being our customers. And your nice and honest feedback will be a great help for us to keep improving our services.

One of Custom Vietnam Travel's first priority is the quality of our customer service. We stay on our clients side and offer our assistance at best to make sure our clients are happy and comfortable working with us. I am glad you loved what Minh did for you and you enjoyed your vacation that much, and the flexibility our Private tour service could make things so easy for you.

We wish you and your family all the best and should you plan to come back to discover the unseen of our region, we will be more than happy to be at your service again.

Kindest regards,

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Reviewed 9 May 2019

17 day tour including Hanoi, Homestay, Halong Bay, Hoi An, Mekong and Saigon. this was the second time we have used Custom Vietnam travel and had Minh as our organiser. Very professional and nothing too much trouble for her. She was just amazing from our first emails to our adventure of a lifetime. After meeting us in Hanoi we set off on some amazing adventures. Too many to mention but some highlights were a rice paddy day with local farmers and their Buffalos in Hoi An. Vespa food tour in Saigon is a must do and was a great finish to our tour. The local tour guides were amazing everywhere we went. I wouldn't hesitate to recommend this tour company and Minh.

Date of experience: April 2019
1  Thank junegebauer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan-CVT, Director of Sales at Custom Asia Travel, responded to this reviewResponded 14 May 2019

Dear Junegebeauer,

Thank you very much for your kind words to us with the nice review. Nothing is more happy than welcoming you back for the second trip. We are so proud of Minh due to her great performance as well as her hard working to bring clients wonderful experience. We informed Minh and our staffs about your comment, especially your stunning photos about Buffalo tour in Hoian and they were very appreciated this that you had a good time with our trip. We are also grateful for your recommendation about being farmer tour in Hoian and Vespa tour in Saigon.

We would love to welcome you again in the next future.

Have a nice day!

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Reviewed 8 May 2019

We took 2 tours - a 3-day trip to the Sapa area and a 2-day trip to Ninh Binh (my favorite area!). Ms. Minh Ninh at Custom Vietnam Travel was wonderful to work with. Because we were new to tours, we kept looking at different options, and Ms. Minh Ninh was helpful and never appeared to be frustrated with us! We were very appreciative of her willingness to work with us.

Date of experience: March 2019
Thank MargaretC2707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan-CVT, Director of Sales at Custom Asia Travel, responded to this reviewResponded 14 May 2019

Dear MargaretC277,

Thank you very much for giving us the highest point. I am so happy that you were satisfied with the trip organization, and impressive to the itinerary suggested by my specialist Minh Ninh. I did share your compliment to her and she said that she was very delighted to work with you.

We hope you continue to have a great vacation in Vietnam and look forward to seeing you again soon!

All the best,

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Reviewed 4 May 2019

This was a fantastic trip which completely lived up to expectations.

Our guide was "Peter" Trong was excellent. He was friendly and enthusiastic, obviously loved trekking and was very respectful and polite to the locals. He made sure that we were very well fed. We ate in all sorts of places and had great food throughout - all local specialties. He spoke good English too. Our driver was called Lai. He drove very skillfully on the very challenging roads of the mountains. We were worried that the roads/driving might be a bit scary, but we need not of worried - he looked after us very well. Also, although he could not speak much English, he was delightful and very keen to make our trip even more memorable.

As to the tour, there was a lot of driving but it was mostly through spectacular mountain scenery. The trekking around Ho Su Phi was wonderful. Lovely unspoiled mountains and completely untouched by tourism. Fascinating rural communities and friendly people. We also did trekking around the Ba Be National Park which was another delight. The ethnic market at Meo Vac was a great experience and should not be missed. (Even though they were selling dogs for dinner!) The mountain scenery is extraordinary and like no where else I have been to.
The trip was well organized and our transport was a smart new Ford Transit van. The accommodation was a mixture of places. 2 nights were spent in comfortable but modern and boring hotels. The first two nights were spend at a beautiful lodge in Hoang Su Phi. We stayed in little bungalows with breathtaking views surrounded by ravishing countryside. We enjoyed an evening drink on the terrace of our bungalow, watching the swallows swooping around us and water buffaloes squelching around in the mud below us.

Date of experience: March 2019
1  Thank bensR9453QA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan-CVT, Director of Sales at Custom Asia Travel, responded to this reviewResponded 8 May 2019

Dear bensR9453QA,

We were delighted to read your review of our company. It gives us great satisfaction to know that the personal tour we planned for you, and your group, was truly appreciated and enjoyable.

As a private tour, we aim at providing affordable holidays with ultimate routing, personalized service and maximum opportunity to discover and experience the destinations while still enjoying the pace and comforts of the trip that make you enjoy the holiday worry free. And we are so happy that our team did very well to bring you wonderful experience. We also shared your compliments to our tour guide and driver, as well as Ms.Rosie who took care of your holiday and they said it was pleasure working with you to ensure you had a vacation to remember.

We are looking forward to accompanying with you for further adventure in the future.

Kind regards,

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