We stayed in two different rooms, one night in a studio room before we went to Halong Bay and 3 nights in a luxury suite.
Studio room: Smallish at the front of the building on a main street, VERY noisy. Fittings and furniture absolutely beautiful, very expensive european bathroom fittings. Great bed. There is no separate shower in this room and you have to use the overhead shower in the bath, which was quite high. This migth be a problem for older people since you have to climb up into the bath wall. It was a problem for my husband because he is quite tall and he nearly reached the ceiling once he was standing in the bath.
Luxury suite: AMAZING room! It is more a junior suite but it has a sofa and a work desk. Huge bathroom, two sinks, separate toilet and shower, huge bath...beatiful. Velvet, dark wood and silk. Really 5* room. Big problem: NOISY. Again, the most expensive rooms are at the front of the building and the traffic is terrible, with constant beeping noises from the street.
Breakfast: Nothing to write home about. Smalish buffet with cheap pastries and juices. The toasters are just home toasters and do not work for a hotel. they take ages and the bread does not fit in.
Hotel decor: Very impressive reception area. Beatiful. A lot of gold but it is called 'Golden Silk hotel'. A lot of money has been spent buiding this hotel.
Service: APPALLING!!! Let me start by mentioning that they forgot our wake up call the morning we were leaving Hanoi. Luckily the noisy from the street woke us up well before that ;-)
No apologies. They also forgot to arrange a taxi to take us to the airport, which we had requested the previous day.
One member of staff was on the internet (facebook, twitter, who knows) while I was waiting for assistance at reception.I finally managed to get somebody's attention and asked them to phone my airline to book seats on the plane. They tried and shortly afterwards told me that the numbers were wrong. I asked them if they could phone the airport and they said I had to do it myself, that they couldn't help.
On one ocassion, we were returning from breakfast (around 9 am) and we had one of the maids waiting outside our room (we had the no disturb sign up) and she quite rudely asked us if she could clean our room. I told her that we would be leaving in 30 minutes to which she replied, OK, 15 minutes. On our way out, I wanted to tell her that we needed shower gel in our room. She was cleaning the room next door. She literally pushed me out of my way back to the lift. Vey arrogant and not helpful. Shocking.
Spa doesn't open until sometime in May.
Service and quiet rooms are a must for us. With so much choice of accomodation in Hanoi, I would not stay at Golden Silk Hotel again nor recomend it. I wished I could bring one of those suites home though...
- Official Description (provided by the hotel):
- "Elegance in Exclusive Luxury" 55 rooms and suites opening 01 March 2012, captivating vistas of Hanoi's old quarter. ... more less
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