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“Management professionalism leads to superb dining”
Review of Pots 'n Pans

Pots 'n Pans
Ranked #109 of 2,345 Restaurants in Hanoi
Certificate of Excellence
Price range: US$10 - US$40
Cuisines: Contemporary
More restaurant details
Restaurant details
Dining options: After-hours, Dinner, Breakfast, Lunch, Delivery, Reservations
Description: Pots ‘n Pans is about innovation. Vietnamese cuisine infused with an international flair.Our food takes the best ideas from modern Vietnamese and puts a new spin on them. The flavours are familiar but done differently. We don’t want to detract from what we believe to be the core of Vietnamese cuisine which is a big emphasis on fresh and local ingredients. However, we believe that the produce found in Vietnam should lend itself to a wider range of cooking techniques and presentation.Pots ‘n Pans is a dynamic partnership between Know One Teach One (KOTO) and its training program graduates along with its international partner; Small Giants. KOTO is a not-for-profit organisation in Vietnam that is changing the lives of street and disadvantaged youth through vocational training. Small Giants is a boutique Australian impact investment company that is dedicated to businesses that are changing the world.
Auckland, New Zealand
Level 5 Contributor
80 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 51 helpful votes
“Management professionalism leads to superb dining”
Reviewed 21 June 2014

've happily updated the rating of Pots 'n Pans to give stars. Why? Because the management took note of my review, made contact and offered to remedy the situation.

A few days after the previous experience, Thao Nguyen (manager of Pots 'n Pans) made contact. She was deeply sorry for the poor dining experience we had, made no excuses for the poor meals and service and offered a complimentary dinner to prove to us that they really are a top class restaurant. Her professionalism is outstanding.

This weekend, we availed ourselves of the offer. Suffice to say it was a superb evening. Service and food were of the very highest standard. Now I understand what all the fuss is about! This night, nothing was too much trouble - wine, main and dessert all laid on. Plus despite declining to order entrees (due to hunger and not wanting to overly indulge in a freebie) Thao gave us sampler entrees (two each) to ensure we experienced a full menu. Exceptional service. We ate scallops (amazing) and an asparagus entree, lamb and beef two ways for mains, orange cake and banana spring rolls for dessert. All washed down with sparkling wine and red wine. Couldn't fault anything. Some of the very best food in Hanoi, without a doubt.

At dessert time, these were delivered by the chef himself, who also was away (along with Thao) on the previous evening. He also apologised and thanked us for agreeing to return.

Granted the team really laid it on for us, but it was a great evening in all respects. We're converts and will not hesitate to return and support them.

Professionalism, great food and service, humility and practical customer support. I can't ask for anything else.

Well played Pots 'n Pans!

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
5 Thank JustHappilyWandering
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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480 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Turkish first
  • Vietnamese first
  • Any
English first
Bright, Australia
Level 6 Contributor
328 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 246 helpful votes
“Best food in Vietnam”
Reviewed 20 June 2014 via mobile

Recently visited Pots'n Pans while on a tour. Had a set lunch menu the food was first class as is the service. We had 19 people in our group and everyone walked away saying it's the best meal we have had on the whole trip 19 people can't be wrong. The main meal Pork belly with aromatic caramel was one of the best dishes I've ever had as was the entree Fried Duck spring rolls with mushrooms. It must be good if I can remember what I had 4 weeks ago, do yourself a favour while in Hanoi you won't be disappointed.

Visited May 2014
Helpful?
3 Thank Darren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoi, Vietnam
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Best place for a special occation”
Reviewed 19 June 2014

I took my girl friend to Pots 'n Pans last night to celebrate her birthday. The overall experience was great, the staff were very friendly and professional, the food was amazing we had the set menu A which was a greal balance of flavors and tastes. We had the best table in the restaurant by the window. Thanks to the team at Pots 'n Pans for a great dinner. We will definitely recommend to our friends.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank travelman959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoi, Vietnam
Level 4 Contributor
28 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 55 helpful votes
“Outstanding Experience, Fabulous Meal”
Reviewed 18 June 2014

I have been to Pots 'n Pans twice and both were outstanding experience. The place is stunning, the food quality is always consistent and our meals were cooked and served with passion by the staff here. We had the house cured salmon pomelo salad and the pan fired foie-gras for entree both were delicious. For main we tried the smoked duck breast and beef tenderloin which were cooked to perfection. Top quality food and service. We will come back for more. Highly recommended.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Tommy2713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level 6 Contributor
350 reviews
102 restaurant reviews
common_n_restaurant_reviews_1bd8 220 helpful votes
“Out of the way but well worth a taxi there”
Reviewed 1 June 2014

After 3 weeks of lunches this was by far the best in Vietnam. Great tasting quality food with that mix of local and continental flavouring, all swilled down by cold local beer. The smiles on the faces of the staff were contagious.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Will_Of_The_North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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