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“Awesome”

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Sofitel Legend Metropole Hanoi
Ranked #42 of 588 Hotels in Hanoi
Certificate of Excellence
Auckland, New Zealand
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Awesome”
Reviewed 27 May 2014

Wanted to stay at the Hilton but moved on because of internet reasons, anyway we went across the road to Sofitel Metropole and tried our luck there.
Amazing service, just a great venue, great experience there. Staff were helpful and polite, the rooms were everything you would want and expect from a hotel like this.
Lots of shopping without leaving the premises and some nice restaurants as well, we only had time to visit one but all of them looked nice.
Best part of our stay in Vietnam by far, the highlight was the tour of the bomb shelter rediscovered underneath the hotel, informative and enlightening.

  • Stayed September 2013, travelled with family
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Helpful?
2 Thank cwon174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, 28 May 2014
Dear Cwon174,

It was a great pleasure welcoming you at Sofitel Legend Metropole Hanoi. I thank you for your kind feedback and your special mention of our services, location and our food.

We are happy that you enjoy the bomb shelter tour. Infact we are very proud of our historians in the hotel and the history tour we established for our hotel guests.

We look forward to welcoming you back.

Ha Pham
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (1,325)
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England
Level 5 Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 27 May 2014

My boyfriend and I have just returned from a wonderful weekend in Hanoi. We stayed at the Sofitel Metropole, having looked at the wide range of hotels on offer in Hanoi. It wasn't cheap, however well worth the money. I booked directly with the hotel and saved 30% on the cost of the room (booking 30 days in advance of arriving).

The staff were truly wonderful, nothing was too much trouble. The facilities are amazing, not only the beautiful pool, but also the fitness area and spa.
I would highly recommend this hotel to anyone - you'll be well looked after!
The location is perfect, just a minute's walk from the lake.

I would recommend 'Cau Go' restaurant for excellent Vietnamese food - we went twice and enjoyed a wide range of dishes and drinks, came away will a bill under £30.00GBP. Ask for a table on the top terrace, overlooking the lake.

Room Tip: Go for the package which offers breakfast, afternoon tea and evening drinks - it's excellent val...
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  • Stayed May 2014, travelled as a couple
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Helpful?
Thank Charlotte81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, 28 May 2014
Dear Charlotte81,

Thank you for recommending Sofitel Legend Metropol, I am delighted that your stay in Hanoi was an enjoyable one and you made the most of our central location.

We look forward to welcoming you back.

Ha Pham
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth West Australia
Level 3 Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 27 May 2014

We were greeted by ladies of great style and probably the most beautiful uniform I have ever seen. The French colonial architecture is memorable for its style and is repeated in a more modern sense in the new part of the hotel. Outside a beautiful old Citroen is parked. Nearby, the ubiquitous bicycle, loaded with flowers rests quietly, waiting for the adventurous guest!
We made our way straight to the Bamboo Bar for refreshment. The legendary bar is something to behold. Large, yet intimately arranged in grouped seating, one looks out over a beautiful pool. Wait staff hurry to and fro delivering wonderful drinks and inviting food.
Off to the room which overlooked the busy street. The busy lives of Vietnamese ride languidly by from early morning to very late at night. Closing the double glazed doors, one explores the room which is dressed with luxury and comfort. The bathroom is large and reflects its Deco past. The furnishings are outstanding.
Food at the main Vietnamese restaurant, Spice Garden, is as as one would expect, marvelous.
Breakfast is leisurely, sumptuous and of great quality. One can partake inside, or outside on the terrace; wait staff are ever helpful and no request is too small for them. There is a generosity of spirit in the Vietnamese which is always present and especially here, where they excel in delivering excellence with their hospitality.
As one wanders around the hotel, one cannot fail to be impressed by the utter elegance of the decor and of bygone days. The hotel exudes comfort at every turn, staff smile and greet as one would meet a new acquaintance. It is surely amongst a handful of hotels in Asia that must be visited!

  • Stayed May 2014, travelled as a couple
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Helpful?
2 Thank Nephrite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, 28 May 2014
Dear Nephrite,

Thank you for your nice feedback, I am glad to hear that you felt very well looked after by the entire team and that you have very much enjoyed your stay with us. We certainly hope to have the pleasure to welcome you back in the near future.

Best regards,

Ha Pham
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level 5 Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 May 2014

If anybody is looking for some luxury, location and lovely staff and cuisine then you can't go past the Sofitel Legend Metropole in Hanoi - a stunning property in every way and we would definitely stay there every time!

Room Tip: They are all great we were in a refurbished room and the amenities and décor beautiful
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank AnnaF59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, 28 May 2014
Dear AnnaF59,

Thank you for sharing your experience following your recent stay at our hotel.

I am glad that you appreciated the luxury atmosphere of the hotel, the location and lovely staff as well as our cuisine.

We look forward to welcoming you back.

Ha Pham
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waiheke Island, New Zealand
Level 6 Contributor
130 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 264 helpful votes
Reviewed 25 May 2014

I arrived at the hotel by taxi and as soon as it pulled up the door men were greeting me with my name. How did they know? I had never stayed there before and there must be dozens of people must arrive each day, I was greatly impressed.

Once inside the magnificent building Hung the butler took over and showed me through the hotel to the Club level check in. Afternoon tea was in progress and I enjoyed that while the paperwork was being processed. I would encourage anyone to have a little splurge and stay at the Club level in the Metropole, it is fabulous.

The room was beautiful with a butler on call 24 hours, the staff are magnificent and the food is up there with the best. Before I sound too much like a promotion for the hotel I will stop and just say it was one of, if not the best, hotel experiences I have ever had.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
1 Thank waiheke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, 27 May 2014
Dear Waiheke,

I would like to thank you for choosing to stay at Sofitel Legend Metropole Hanoi and share your experience following your stay with us.

I am delighted to read how much you have enjoyed your stay and that you were able to enjoy all the facilities and services the hotel has to offer like our Club Floor .

We look forward to your next visit to the hotel.

Ha Pham
Quality Manager
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Abu Dhabi, United Arab Emirates
Level 4 Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 May 2014 via mobile

Third stay in this hotel after 2002 and 2006. Continues to impress as surely one of the best hotels in Asia. Fantastic Prestige Suite with understated elegance in the new Opera Wing; service that can't be faulted with staff who all speak very good English; Club Metropole with delicious Japanese breakfast; a thoughtful newer addition of the historical tour of the hotel including the American War era bomb shelter that was recently rediscovered by accident. Hope we will be lucky enough to return.

Stayed May 2014, travelled with family
Helpful?
Thank Kangster P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, 26 May 2014
Dear Kangster P,

It was a great pleasure welcoming you at Sofitel Legend Metropole Hanoi. I thank you for your kind feedback and your special mention of our services and delicious Japanese breakfast.

We are happy that you enjoy the bomb shelter tour. Infact we are very proud of our historians in the hotel and the history tour we established for our hotel guests.

We look forward to welcoming you back.

Ha Pham
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 May 2014

After a few not so nice hotels in Vietnam, we arrived at the Metropole. Yes, it is legendary. The dark wood, the colonial style and the fabulous restaurant blew us away.
Had we known what a fabulous property this would be, we would have stayed longer. Only one night is just not enough.
The staff was wonderful and we have been assigned a large room with an imense bathroom. and we had booked the first category of rooms :-)
Hanoi hasn't impressed me much as a city, but the Metropole was definitely a treat.

  • Stayed January 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simo79CC14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, 26 May 2014
Dear Simo79CC14,

Thank you for your positive feedback.

Indeed every guest is important to us and we do our utmost to have him/her spend magnificent moments at Sofitel Legend Metropole Hanoi.

We look forward to many other visits of yours.

Ha Pham
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Legend Metropole Hanoi

Property: Sofitel Legend Metropole Hanoi
Address: 15 Ngo Quyen Street, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hanoi
#8 Luxury Hotel in Hanoi
#9 Family Hotel in Hanoi
#14 Spa Hotel in Hanoi
#15 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sofitel Legend Metropole Hanoi 5*
Number of rooms: 364
Official Description (provided by the hotel):
Primary photo: La Terrase ... more   less 
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Also Known As:
Sofitel Legend Metropole Hanoi Hotel Hanoi
Accor Metropole Hanoi
Sofitel Hanoi
Sofitel Metropole Hanoi
Hanoi Sofitel

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