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“Does Not Get Much Better Than This!”

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Sofitel Legend Metropole Hanoi
Ranked #39 of 578 Hotels in Hanoi
Certificate of Excellence
Hong Kong
Level Contributor
50 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Does Not Get Much Better Than This!”
Reviewed 31 May 2014

Wonderful experience in every way. Beautiful rooms, great service, lovely grounds, delicious food. Stay if you can afford it! The staff are terrific!! One of the best hotels I have ever stayed out and will definitely return. Lovely French ambiance.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HospitalityMaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, 3 June 2014
Dear Hospitalitymaven,

I am extremely thankful to all of your compliments regarding the high standards of services delivered all over the hotel areas.

We then look forward to welcoming you back both for business and leisure purposes.

Best regards,

Ha Pham
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,125 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,296)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Norwegian first
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  • Thai first
  • Vietnamese first
  • Any
English first
El Campo, Texas
Level Contributor
135 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 29 May 2014

Stayed at this hotel in the heart of old Hanoi. The customer service was off the charts. Nice, comfortable rooms, fabulous pool area, great restaurants on site. Just 2 blocks from the old quarter in one direction, and 2 blocks from fabulous shopping in the other. Highly recommend the rickshaw tour just a block or two away.

Room Tip: Get a pool view. There are thousands of scooters in the streets during the day, but from the pool...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mikej593
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, 30 May 2014
Dear Mike J,

We are grateful to you for pointing out with so much praise our 5 Star Customer Service.
We are glad to hear that you have so much enjoyed the rooms, fabulous pool area, great restaurants.

We then look forward to welcoming you back both for business and leisure purposes.

Ha Pham
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 May 2014

A lovely Hotel which offers a respite from the busy, chaotic streets of Hanoi. The staff were exceptional and always offered a greeting in French with a smile.We were so pleased we decided to add an extra night at The Sofitel after 3 days in Halong Bay, a wonderful way to end our holiday.
We asked The Concierge for recommended restaurants close by and were not disappointed. The doorman even stepped in when we had a dispute with a taxi driver over our fare and it was sorted immediately. Highly recommended this beautiful French Colonial Hotel.

Room Tip: If you like the traditional style ask to stay in the old section.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gail A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, 30 May 2014
Dear Gailsusan ,

We are truly grateful for your feedback. It was a real delight hosting you at Sofitel Legend Metropole Hanoi.

It has been a great pleasure and honor to meet your expectations in terms of level of services.

We are looking forward to your next visit.

Ha Pham
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
67 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 28 May 2014

This hotel is perfectly situated for exploring Hanoi. It is a beautiful hotel and the service is excellent. We especially liked the check-in directly in our room, especially as we had arrived very late due to being delayed in Hong Kong.

We ate in Angelinas restaurant and could not fault the food or the service, and we especially enjoyed the amazing cocktails! Breakfast was good too.

The room was very comfortable with lovely decor and everything was very well maintained. We didn't use the pool as we were only staying for 2 nights but it looked nice.

We very much enjoyed staying in this hotel and would definitely stay again.

Loved it!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bubbabearski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, 30 May 2014
Dear Bubbabearski,

Thank you for this wonderful feedback on your recent stay.

We are very pleased to hear you enjoyed your accommodation, food and the efficiency of service from our staff.

We look forward to welcoming you back

Ha Pham
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inverness
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 27 May 2014

We stayed at the Metropole for 3 nights on our way to Halong Bay and on the way back from Halong Bay a further night.

The service in the hotel was excellent and the food in the Vietnamese restaurant was just as good.

Would highly recommend this hotel if you want to experience French Colonial Style.

Room Tip: The rooms in the original part of the hotel are quaint, but a little small. I suspect that in the mo...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PLP49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, 30 May 2014
Dear PLP49 ,

We are truly grateful for your feedback and thank you very much for sharing your experience at Sofitel Legend Metropole Hanoi in Tripadvisor.

And thank you also for your compliment that we are definitely French Colonial Style.

We look forward to welcoming you back,

Ha Pham
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 May 2014 via mobile

My Accor agent suggested I go for club benefits and I am so glad I did!!
AMAZING room, AMAZING additional benefits (food and drinks and butler service) etc etc etc.
I cannot more hugely recommend this place!!
History, location, services, facilities, food, drinks, attention to detail, fun...

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank harsh692
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, 3 June 2014
Dear Harsh692,

Thank you for your feedback. I am glad to hear that you have had a wonderful time in Hanoi as well as at the Sofitel Legend Metropole.

We all look forward to welcoming you back soon.

Best regards,

Ha Pham
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 May 2014

Wanted to stay at the Hilton but moved on because of internet reasons, anyway we went across the road to Sofitel Metropole and tried our luck there.
Amazing service, just a great venue, great experience there. Staff were helpful and polite, the rooms were everything you would want and expect from a hotel like this.
Lots of shopping without leaving the premises and some nice restaurants as well, we only had time to visit one but all of them looked nice.
Best part of our stay in Vietnam by far, the highlight was the tour of the bomb shelter rediscovered underneath the hotel, informative and enlightening.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cwon174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, 28 May 2014
Dear Cwon174,

It was a great pleasure welcoming you at Sofitel Legend Metropole Hanoi. I thank you for your kind feedback and your special mention of our services, location and our food.

We are happy that you enjoy the bomb shelter tour. Infact we are very proud of our historians in the hotel and the history tour we established for our hotel guests.

We look forward to welcoming you back.

Ha Pham
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Legend Metropole Hanoi

Property: Sofitel Legend Metropole Hanoi
Address: 15 Ngo Quyen Street, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hanoi
#8 Luxury Hotel in Hanoi
#9 Family Hotel in Hanoi
#15 Romantic Hotel in Hanoi
#16 Spa Hotel in Hanoi
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sofitel Legend Metropole Hanoi 5*
Number of rooms: 364
Official Description (provided by the hotel):
Primary photo: La Terrase ... more   less 
Reservation Options:
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Also Known As:
Sofitel Legend Metropole Hanoi Hotel Hanoi
Accor Metropole Hanoi
Sofitel Hanoi
Sofitel Metropole Hanoi
Hanoi Sofitel

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