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“Service exceeded my expectations”

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Sofitel Legend Metropole Hanoi
Ranked #39 of 580 Hotels in Hanoi
Certificate of Excellence
Singapore, Singapore
Level Contributor
62 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Service exceeded my expectations”
Reviewed 22 June 2014

A complete haven from the chaos outside. We were on the historical wing with a room and balcony facing the main street - the soundproofing was surprising good, we had no problems with the horns and street noise.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank asialand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, 22 June 2014
Dear Asialand,

Thank you for an amazing review about your recent stay with us. Clearly you had a fantastic experience and appreciated our haven from the chaos outside. We look forward to welcoming you back.

Franck Lafourcade
General Manager
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6,202 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,312)
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Tasmania
Level Contributor
65 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 21 June 2014

We stayed here in June for three nights. The hotel is beautiful, the staff are lovely, friendly and helpful and the decor is refined and stylish. The breakfast was sumptuous with a variety of choices. This hotel is superb and I wouldn't stay anywhere else.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Louisehod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, 22 June 2014
Dear Louisehod,

I thank you for your praise regarding the high level of service provided by the whole team at Sofitel Legend Metropole Hanoi.

I am very pleased to read that you have had a "fantastic breakfast" as we proud ourselves in using only the freshiest products on the market.

We look forward to your next visit.

Franck Lafourcade
General Manager
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Australia
Level Contributor
127 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 20 June 2014

Do not think about staying anywhere else. This is nirvana. The attention to detail is immaculate. Furnishings amazing. The staff are the best in the world. Big hotel but with initiate feel. Only
place to stay when in Hanoi.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Foof18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, 22 June 2014
Thank you very much for your positive feedback. I am happy to hear you consider us as the only place to stay in Hanoi.

Our utmost reward is to read our guests satisfaction. The team and I are grateful to you for taking the time to drop some extremely positive words about your experience at Sofitel Legend Metropole Hanoi.

My Team and I look forward to your return visit to our property,

Franck Lafourcade
General Manager
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Sydney, Australia
Level Contributor
1,380 reviews
380 hotel reviews
common_n_hotel_reviews_1bd8 4,081 helpful votes
Reviewed 20 June 2014

The Sofitel is a absolutely gorgeous French colonial-style hotel with large green timber plantation shutters, white painted façade, original wrought iron balconies, wooden timber floors, wood panelling throughout & elegantly furnished depicting it's true unique heritage.

Location: The Sofitel Legend Metropole is located at 15 Ngo Quyen Street in the heart of Hanoi. Just minutes to the Opera House, Hoan Kiem Lake & Old Town.

Arrival: We were meant to be picked up from the airport but to no avail. We immediately rang the hotel & they said someone would be there in 10mins. Somehow; our transport booking wasn't noted via email. Regardless; we were dealt with efficiently & with real genuine concern.

Check in- was very courteous & friendly. We had originally booked a garden patio room but were given the option to upgrade to a premium deluxe room being Le Club Advantage plus Platinum members. Naturally; we upgraded but we still viewed our original room which looked very nice too.

Room - Our room 558 was large with a working desk, mini bar, king size bed, sofa, TV, with a massive separate bathroom with walk in shower & claw foot bath.

Breakfast - was included in our room rate which offered a wonderful selection of Western & Vietnamese cuisine.

Dinner - On our first night we decided to dine in-house to try the food. All the meals were delicious.

Facilities - We enjoyed using the swimming pool after a long day in the heat exploring Hanoi. The pool was a little warm but it certainly offered relief from the heat. Spa treatments, beautician were also available.

There is a tourist shop, wine shop, pastry & coffee shop all within the hotel.

Bars: We enjoyed having late night drinks after dinner in the bars. We particularly like the Club Bar with it's live Jazz nights. In the day between 3pm - 6pm it turns into a yummy chocolate buffet with every French patisseries available.

Club Lounge - Excellent with a good wine, beer & cocktail list.

Overall - We absolutely loved staying at the Sofitel it oozes with charm & character. The staff were very friendly & efficient. The location is ideal for walking & exploring Hanoi. The Legend is definitely the only place to stay in Hanoi.

Room Tip: Old part - garden patio room. New part - grand premium room or suite.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Ellemay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, 22 June 2014
Dear Ellemay,

Thank you for your detailed, very personal feedback.

I was extremely pleased to read the summary of your comment in such words of praise. We genuinely put a lot into exceeding our guests expectations and I am truly glad to hear that we have achieved our aim with you.

I take on board your comment about the limousine pick up at the airport and will have it followed up with our team. I am sorry for any inconvenience caused.

We look forward to welcoming you back and thank you for recommending us so well.

Franck Lafourcade
General Manager
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Hilton Head, South Carolina
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 19 June 2014

The Metropole is located in the old city. It has a long history going back to the French occupation to 1954, through the Vietnam conflict and into the 21st century. It has been added on to with a modern side,, but my choice would be to stay in the original part dating to 1903. Very charming.
The service could not have been better. We were treated as old friends-much nicer than being treated as a number.
Use the facilities to their max. The spa is amazing. The bars are outstanding in both their level of servic e and in the selection.
When you get there, sign up for a tour of the bomb shelter. There limited spaces so don't wait-cannot imagine being there in 1968.
Expect a lot of locals outside trying to sell you stuff.just deal with it.

Room Tip: Ask for a room in the old section
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, 23 June 2014
Dear JohnB,

It was a great pleasure welcoming you at Sofitel Legend Metropole Hanoi. I thank you for your kind feedback and your special mention of our services, history and facilities.

We are happy that you enjoy the bomb shelter tour. Infact we are very proud of our historians in the hotel and the history tour we established for our hotel guests.

We look forward to welcoming you back.

Franck Lafourcade
General Manager
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Sydney
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 18 June 2014

Great hotel - awesome location
Upon arrival we were escorted to the lounge area where we were told to relax as they took our travel documents and credit card and processed it all within a few minutes while we relaxed.
Our room (Opera Wing, Premium room Patio) was spacious and clean.
The staff were so helpful, accommodating and very knowledgable.
The grounds, bars and restaurants were incredible, lovely and romantic and food was superb.
The cost to stay here is so reasonable we will definately be back again.

  • Stayed July 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Vanessa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, 23 June 2014
Dear Vanessa R,

I thank you for your positive feedback and for highly recommending Sofitel Legend Metropole Hanoi. We look forward to welcoming you back with our undivided attention.

Best regards,

Franck Lafourcade
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
102 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 18 June 2014

Friendly lady staff dressed in traditional Vietnamese uniform was an eye-pleaser. We stayed in the new wing and the room was elegant and cosy. We signed up for the bunker tour which was fantastic. Great way for the hotel to share the history of the site and discovery of the bunker. Would have been a 5/5 if we weren't kept waiting for our room on the day of our check-in. Seemed like they were expecting a huge group that day, perhaps housekeeping had problems turning over the room. We arrived at 1.30pm but was told check-in was 2pm. We finished our lunch at Spices Garden and waited till 2.45pm for our room.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yummydelight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLMHHanoi, Manager at Sofitel Legend Metropole Hanoi, responded to this review, 19 June 2014
Dear Ymmydelight,

It was our great pleasure to recently have you with us at Sofitel Legend Metropole Hanoi and thank you for sharing your feedback regarding your stay in Hanoi.

We were very sorry to read that you were not able to get the room at the standard check-in time at 14.00hrs. This will be reviewed again internally with our team to ensure that it won't happen again in the future.

It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Best regards,

Franck Lafourcade
General Manager
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Additional Information about Sofitel Legend Metropole Hanoi

Property: Sofitel Legend Metropole Hanoi
Address: 15 Ngo Quyen Street, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hanoi
#8 Luxury Hotel in Hanoi
#9 Family Hotel in Hanoi
#15 Romantic Hotel in Hanoi
#15 Spa Hotel in Hanoi
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sofitel Legend Metropole Hanoi 5*
Number of rooms: 364
Official Description (provided by the hotel):
Primary photo: La Terrase ... more   less 
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Also Known As:
Sofitel Legend Metropole Hanoi Hotel Hanoi
Accor Metropole Hanoi
Sofitel Hanoi
Sofitel Metropole Hanoi
Hanoi Sofitel

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