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“The luxurious end to our Vietnam vacation”

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Sofitel Legend Metropole Hanoi
Ranked #39 of 579 Hotels in Hanoi
Certificate of Excellence
London, United Kingdom
Level Contributor
72 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“The luxurious end to our Vietnam vacation”
5 of 5 bubbles Reviewed 1 February 2009

This hotel really is an oasis in the middle of the happy craziness called Hanoi. The staff were so welcoming and although I'm sure the fact that we had booked a room on the executive floor makes a difference, I get the feeling that their level of service is generally excellent as far as check-in is concerned. The room itself was stunning - they had just redecorated this part of the hotel and I absolutely loved the decor - it was pure elegance combined with style; tiled mosaics, bold colors and patterns perfectly combined, a bath tub with clawed feet - just so much attention to detail, yet a room anyone could enjoy (the bed was super comfortable, slept so well!).
It's expensive and luxurious yet you definitely are in the center of town - there was still some renovation going on but it didn't affect the part of the hotel we were in.
The only (minor) complaint was their 'French' restaurant - the food really wasn't special, although okay but not worth the price, you can find better by going somewhere outside the hotel...

  • Liked — the room
  • Disliked — no great views from the rooms but it doesn't matter, Hanoi is right there at your doorstep
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank totallyjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Manama, Bahrain
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 31 January 2009

The Sofitel Metropole is one of those rare hotels that successfully manage to combine the air of a bygone era of colonial elegance with the luxury and service of a five star 21st century hotel. We stayed there for our 25th wedding anniversary and had two rooms in the old wing. The rooms were beautifully furnished and the beds heavenly. As you would expect in an older hotel, the rooms are individual, with their own character. We swapped with our teenage son so he ended up with the larger room with a small balcony but we had the fantastic rainforest shower. We had outside rooms and if you have the windows open during the day it is noisy. For us, this was part of the charm; you could hear the wonderful hubbub of the city from the comfort of your haven. At night, with the windows closed, we were not disturbed by noise at all. The public areas of the hotel are opulent without being imposing. You feel like you are getting a taste of imperial Vietnam that is long gone. The breakfast buffet in the beautiful surroundings of Le Beaulieu was the perfect start to the day. The poolside bar is a pleasant and relaxing place for a more casual meal or an after dinner drink. Our son made good use of the loungers by the pool and the excellent service from the staff there who kept him stocked with drinks and snacks. Unlike some reviewers, we found the staff very friendly and helpful. The concierge was happy to recommend restaurants and make reservations. If you are looking for a historic hotel, which combines character and ambience with excellent service, look no further.

  • Liked — Colonial elegance
  • Disliked — Nothing
  • Stayed October 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
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    • Service
Helpful?
1 Thank bowendips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
1 review
5 of 5 bubbles Reviewed 27 January 2009

This is by no means a cheap hotel, but if your budget extends to it...just do it! Location, service, staff and restaurants are all absolutely first class.
I booked a club room for 2 nights but due to a mix-up was kindly upgraded to a suite. I've subsequently checked and found suite price is quoted at US$884/Nt!!, but I think I paid around $300.
Noise can be an issue, but when you are right in the heart of this bustling city I don't think you can avoid that.
Dinner in the Bar/restaurant was fabulous..Close to one of my best restaurant experiences ever. It will take me a long time to forget the Sofitel Metropole experience

  • Liked — Everything
  • Disliked — Nothing
  • Stayed August 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank BrisbaneBigDavo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
110 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 bubbles Reviewed 13 January 2009

Our small group (2 couples) organised to stay at the Metropole for our very last night in Vietnam, after travelling for 3 weeks in Cambodia, down the Mekong, and to HCMC, Hoi An and Hanoi. One of our group is an Accor 'frequent flyer' and so booked the rooms directly, at a rate I can't remember, but probably around USD200 per room.

We had already been in Hanoi for 3 nights, staying at another outstanding hotel (Elegance 2), and we were looking forward to a night of luxury and self-indulgence before returning home to the humdrum life of work.

The room in the new wing was splendid, quite spacious and elegant, with lovely white linen and comfortable armchairs, and a bit of a view. The bathroom was great, lots of lights and mirrors, nice big bathtub, still the same silly old hand-held shower arrangement, but at least this one stayed put on the wall. The glass doors on the shower/bath were totally inadequate, and water flooded down onto the bathroom floor, requiring all the towels to stop a deluge. Not good enough frankly! Our friends reported a similar experience in their room.

On the other hand, the bed was the most comfortable I had slept on in three weeks, with great pillows and quilts. There were slippers and big woolly dressing gowns and gorgeous silk lounging robes. All very comfortable, and much what you would expect in a 5* hotel.

When we arrived our rooms weren't ready (we were early), but the charming and efficient concierge took control of our luggage, and we went off shopping and cruising around the Big End of Town (aka the French Quarter). We later had a drink in the poolside bar, which is very beautiful and elegant ... BUT ... the prices would give you a nosebleed. I've stayed in quite a few top hotels and I know that everything is expensive, but the Metropole serves wine by the glass in ridiculous swimming pool sized glasses, and then you get about an inch and a half (perhaps 5cm) in the glass, for a princely USD 9.00 a glass for house wine. You feel cheated and ripped off.

We were very disappointed overall with the pricing at the Metropole. The room rates are a given, and we knew what we were in for when we booked - BUT they charge for Internet in the business centre, although there is free WiFi if you've got a laptop. They want USD 0.30 a minute for Internet use, which is ridiculous, when all the small hotels we had been staying in had provided it for free. To make matters worse, we were checking in and getting seat allocation for our return trip home, when the printer wouldn't print our boarding passes. The young woman in the business centre 'fixed' this for us by plugging in a USB, which then promptly crashed the whole system, and lost our boarding passes. It didn't matter in the end, but it was very annoying at the time.

After a lovely dinner out at a restaurant called Com Viet, we went to one of the Metropole bars to listen to a sensational young South African jazz singer, Hlulani Hlangwani, who sang terrific old jazz standards as well as some new material. This was a wonderful experience, marred only by the fact that she was in the wrong place for her sort of music. Everyone was talking very loudly, doing business, smoking their heads off, paying her no attention at all, in fact talking more loudly in order to be heard over her voice. This was annoying, and we felt very bad for her. It wasn't specifically the hotel's fault, and I guess she welcomed the opportunity to play in a top class hotel in front of a group of international travellers ... but I do wish the hotel had organised for her to perform in a more intimate venue.

Breakfast at the Metropole is USD25.00 a head plus tax, typical hotel buffet, with the full range of options (Asian/Western, etc.), which on top of the room rates did seem a bit steep. We had grown used to room rates of between USD50 to 75 including a lovely breakfast, and frankly I don't think the quality of the experience was worth it.

Another little quibble: the hotel provided two free bottles of local water, but the only options in the fridge were expensive Evian or Perrier, at USD 5.00 a go - this is also a terrible rip-off!

I know everything has a price, and there is nothing free in this world. However, it is possible to structure cost recovery in a way which makes guests feel that they have received good value and haven't been exploited.

On balance, I guess we got what we paid for, but I don't need to do it again.

  • Liked — The bed
  • Disliked — The pricing structure
  • Stayed January 2009, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank balhannah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
55 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 10 January 2009

This is a great well-managed hotel. Rooms, service and food are impeccable. The location is terrific. We had no problems with the hotel at all but, if you have a room facing the front, you may find the noise from the club across the street a bit much on the weekend. It can be ear-splitting until midnight. When you check in ask whether the "Press Club" across the street will be active or you might not get much sleep.
We moved to a room facing the pool and were fine. If we should be lucky enough to visit Hanoi again we would certainly stay there.

  • Liked — Rooms and food
  • Disliked — Noise from club acroos the street
  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank shoemouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level Contributor
96 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
5 of 5 bubbles Reviewed 8 January 2009

After landing in Vietnam and driving through Hanoi to our hotel we weren't sure what to expect of the Metropole. Hanoi seemed so busy, chaotic and a bit rough around the edges.
Thankfully, the Metropole was a sanctuary away from the buzz. This is one of those rare beauties - oozing with old world charm and sophistication. The service was elegant and effortless with friendly and stylish staff.
We stayed in a room in the older section. It was large with rustic wooden floors and colonial features. The bed was not good though - it was uneven and uncomfortable. They need to be replaced or the mattresses turned regularly. The bathroom was OK but a bit odd with an internal window and French doors to the bedroom. It also featured an unusual shaped bath too.
The buffet breakfast in the hotel was excellent... we dined in the main restaurant. Lunch in the bar was very stylish... including the buffet lunch - grab a seat in the glass atrium area. We opted to have dinner at the local restaurants... as for Bobby Chin... don't bother. Wild Rice was very good... not outstanding but worth the trip outside the hotel.
The gym was excellent with the latest cardio equipment.
The hotel is central to the wonderful old quarter - the best shopping in Vietnam we thought. Take note of the wonderful shops highlighted on the hotel's map from concierge - this was our guide and it was spot on for quality Vietnamese shopping. One ceramic shop was outstanding and so cheap - we stocked up on stunning, cheap Hanoi ceramics. We bought a lot of flatware and loaded our suitcases.
We would definitely stay here again - a charming hotel in a charming city.

  • Stayed December 2008
    • Value
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank ClassyLad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 6 January 2009

This is one of the more breathtakingly beautiful hotel I have stayed at anywhere in the world. The historical context and deco creates an incredible ambience. Also, the free fruits and daily chocolate nibbles go down a treat :)

The room I stayed in was amazing but I have given one without a view. Maybe it was the cheap internet rate I booked at.

Absolute luxury.

  • Liked — The ambience
  • Disliked — A bit too pricy in my humble opinion.
  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank satif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Legend Metropole Hanoi

Property: Sofitel Legend Metropole Hanoi
Address: 15 Ngo Quyen Street, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hanoi
#8 Luxury Hotel in Hanoi
#9 Family Hotel in Hanoi
#15 Romantic Hotel in Hanoi
#16 Spa Hotel in Hanoi
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sofitel Legend Metropole Hanoi 5*
Number of rooms: 364
Official Description (provided by the hotel):
Primary photo: La Terrase ... more   less 
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Also Known As:
Sofitel Legend Metropole Hanoi Hotel Hanoi
Accor Metropole Hanoi
Sofitel Hanoi
Sofitel Metropole Hanoi
Hanoi Sofitel

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