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“A fantastic luxury place where every detail counts and makes you happy.”

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Sofitel Legend Metropole Hanoi
Ranked #45 of 592 Hotels in Hanoi
Certificate of Excellence
Neuilly
Level 6 Contributor
155 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“A fantastic luxury place where every detail counts and makes you happy.”
Reviewed 25 December 2010

Spending 7 days there is just a treat. The hotel is in 2 parts, one historical, the other more contemporary, both very comfortable. 4 restaurants with the best service and quality for all budgets (italian rather expensive but trendy). Everybody always says "Bonjour Monsieur, Bonjour Madame" within the hotel premises and this is so exceptional today in some hotels that it should be mentioned. The staff is always there but remains discrete. We had the chance to benefit from the butler's service with access to the Executive floor. This is just great when you need something or just a (free) drink. The spa has very good therapists; some treatment rooms might need a higher temperature. Old Hanoi is just 15 minutes away on foot and is really worthy.

  • Stayed December 2010, travelled as a couple
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Thank Konnect92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Duri, Indonesia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 December 2010

We only had three nights in Hanoi, but they were very special basing ourselves out of this hotel. It is a fantastic place. Make sure you request the upgrade to the Historical Wing.

  • Stayed October 2010, travelled with family
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Helpful?
1 Thank jwolson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warsaw, Poland and Aroud
Level 4 Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 December 2010

We moved there after some days spent in the Old Quater (nice, but noisy). I don't like the chain hotels but M. is an exception - we stayed in Historical and Opera Wing, the first one is much better. If you can, take a deluxe room, small difference in $$$, quite a significant in quality. We had a little problem with our room, the reaction of the staff was exemplary. Of course, costs a lot, but rarely it is worth to spend so much money. One of the nicest hotel I stayed in.

  • Stayed December 2010, travelled as a couple
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Helpful?
Thank Anafesto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KSpethMetropoleHanoi, General Manager at Sofitel Legend Metropole Hanoi, responded to this review, 27 December 2010
Dear Guest,

We very much appreciate your comments regarding your stay at the Sofitel Legend Metropole Hanoi. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Kai Speth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarasota, Florida
Level 5 Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 15 December 2010

Sofitel Metropole for 2 nights in December. I am an A-Club member which Sofitel promotes at all their hotels. But this hotel ignores the A-Club membership when the reservation is made by a travel agent. A ridiculous policy, since almost everybody travels to places like SouthEast Asia using a travel agent. Manager made a one time exception and gave me point credit, and eventually an upgraded (larger) room in a hotel that wasn't full. Nively appointed rooms. Well staffed. Good breakfast bar. Recommend this hotel as a safe comfortable overnight in a busy city. Hotel charges for Internet. Should be free for A-Club members

  • Stayed December 2010, travelled on business
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Helpful?
Thank JGSwick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 13 December 2010

Had a very nice stay with excellent staff and rooms. Finished off a wonderful holiday in
Vietnam.

  • Stayed December 2010, travelled with friends
    • Value
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Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 December 2010

my family and friends stayed at the Sofitel Metropole Hotel for 3 nights prior to our trip Vietnam, Cambodia & Laos arrange by Global Travel Cambodia.

This is definitely the great suggested from our agent, it one of the best hotels that we have stayed in. When we arrived the staffs were all very friendly and efficient. Our room was gorgeous, and i especially loved the pillow menu, and little things like the Iphone charger in the room, and DVD player so we could watch the DVD's we had just purchased. The bed was sooo comfortable. The room had a good sized bathroom with a seperate Bath and Shower. We ate twice at "Spices Garden" restaurant in the hotel and it was fantastic. The food was excellent and the service was just as good. The Buffet breakfast in the morning had a great range of fresh and good quality food. We didn't use the pool, but i did have a look at it, and it was gorgeous but little small. Location is fantastic as it's right in the centre of the old quarter and there are some good shopping close by.

Everyone at the hotel greets you with smiles and the service is excellent. I would definitely recommend everyone to stay there during their visit to Hanoi!

  • Stayed November 2010, travelled with family
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Helpful?
1 Thank John111BNE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bransgore, United Kingdom
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 December 2010

This was our second trip to Hanoi and won't be our last. We love the city. Last time we stayed at the Sheraton which was very good, a little out of town and not in the same league as the Metropole. We could not fault the Metropole in any department. It is a true oasis in a bustling fantastic city.

Front of house was excellent, the rooms in the old wing were superb. The bed has to be the most comfortable I have ever slept upon and the AC was quiet and effective. Breakfast was a treat with so much to choose from. The hotel has a “no-tip” policy with the service being added to the bill. I like this idea, not least as it stops unnecessary embarrassed hovering by staff. Everyone was polite and courteous and at the same time efficient.

If you go try afternoon tea, it’s from another era.

Would we return? -- Not before tomorrow!! There is nowhere else in Hanoi for five star luxury with a touch of the golden age of travel.

  • Stayed November 2010, travelled as a couple
    • Value
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Helpful?
Thank New_Forest_Wanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Legend Metropole Hanoi

Property: Sofitel Legend Metropole Hanoi
Address: 15 Ngo Quyen Street, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hanoi
#9 Family Hotel in Hanoi
#10 Luxury Hotel in Hanoi
#15 Romantic Hotel in Hanoi
#17 Spa Hotel in Hanoi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Legend Metropole Hanoi 5*
Number of rooms: 364
Official Description (provided by the hotel):
Primary photo: La Terrase ... more   less 
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Also Known As:
Sofitel Legend Metropole Hanoi Hotel Hanoi
Accor Metropole Hanoi
Sofitel Hanoi
Sofitel Metropole Hanoi
Hanoi Sofitel

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