This is an old hotel, walls need a paint, bedroom floor and areas need a good clean!
We checked in and as I had booked a river or lake view room, I asked whether I could have a lake view room. To be told none were available, but if I paid an extra $92USD per night, I could be given a room larger by 8square metres, have a lake view and a separate shower and bath tub in the bathroom. We declined to do so as we had already paid a lot for the 4 nights we were to stay. When we reached the room, the windows had head and hand prints on them, the floor was dirty and it did not look like a 5* hotel room! I called reception and complained, to which she came up to the room and then offered us another room which had a lake view (which at check in was said to NOT be available!)
This room had a better view, but did in no way look like the pictures on the internet, I was still not happy. She then explained that "the internet pictures will not always be the same as a room you get"! To which my husband explained was total rubbish, and we weren't having this room either. We eventually went to their "upgraded" room which was only SLIGHTLY bigger and cleaner........ Not going to be staying at a sofitel again if the pictures on the internet aren't the same as the actual rooms, and definitely WILL NOT BE RECOMMENDING THE SOFITEL PLAZA HANOI!
- Official Description (provided by the hotel):
- Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam. ... more less
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- Also Known As:
- Sofitel Plaza Hanoi Hotel Hanoi
- Accor Plaza Hanoi
- Sofitel Hanoi
- Hanoi Sofitel