check in staff do not know about hotel promotion, we booked our stay with massage promotion for 2 person per day. check in staff insist no such promotion, then manager assisted with our check in, but now its 1 message per stay not 1 massage per day for 2 people. had to show them their own website for their promotion.
gym need serious overhaul, smell very bad and equipment are very old. staff not cleanning equipment, smells like very old gym.
wet area ok, but no mention of being coed or communal between male and female.
rooms are well maintain but price too expensive. intercontinental west lake newer hotel 2 kilometer away is cheaper and cleaner.
- Official Description (provided by the hotel):
- Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam. ... more less
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- Also Known As:
- Sofitel Plaza Hanoi Hotel Hanoi
- Accor Plaza Hanoi
- Sofitel Hanoi
- Hanoi Sofitel