Two weeks ago I spent a week around Hanoi and we stayed at the Sofitel Plaza Hotel. The reception upon arrival was friendly and we were all (a group of 6) made to feel welcome.
Of note was my dietary issues that I had previously emailed the Head chef about - they had asked for recipes as I had had a LOT of dietary problems and at breakfast on the first day, the restaurant manager - Mr Nghia sought me out to introduce himself and give me some specially made food. I was looked after and pampered every time I entered the restaurant. due to some major intervention at home, I didn't need things to be quite so restricted, and the restaurant handled the change without query.
There were several requests made of the Concierge and front desk staff. At not time, were we made to feel we were being a pain and if they could, they met our requests with a huge smile and terrific service.
I would like to note the following staff - Ms Loan, Mr Dung, Ms Nga, Ms Hoan and of course the restaurant manager and head chef.
one final note - the Vietnamese coffee is to die for and not to be missed at breakfast!
- Official Description (provided by the hotel):
- Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Pan Pacific Hotels Group, Booking.com, Expedia, Hotels.com, Southall Travel, Agoda, Ebookers, Priceline, Ctrip TA, TripOnline SA, 5viajes2012 S.L., Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Pan Pacific Hanoi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sofitel Plaza Hanoi Hotel Hanoi
- Accor Plaza Hanoi
- Sofitel Hanoi
- Hanoi Sofitel