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“Excellent Hotel In Hanoi”
Review of Pan Pacific Hanoi

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Pan Pacific Hanoi
Ranked #82 of 581 Hotels in Hanoi
Certificate of Excellence
Singapore
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Excellent Hotel In Hanoi”
Reviewed 29 July 2014

A night stay at this trendy luxury hotel was wonderful and impressive. The staff suggest a US$50 upgrade to a room with a better view, plus complimentary cocktail at sofitel club, unlimited room wifi, unlimited soft drinks in room, in additional, champagne breakfast for 2. We took this deal without regret, indeed it was the best decision! The staff Ms Hien, Ms Hoan, Mr Nam, Mr Hoai outstanding service must be credited. They went extra mile to arrange with my boy friend a banquet of flower surprise for me at no extra cost!

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank SunshineSing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review, 7 August 2014
Dear SunshineSing,
Bonjour,

Thank you for choosing to stay with us at Sofitel Plaza Hanoi on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us.

At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Antoine M. Lhuguenot
General Manager
Sofitel Plaza Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,698 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (383)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
New York City, New York
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 July 2014

We stayed 3 days in Sofitel Plaza during our trip in Hanoi on early of July, and that was really enjoyable time for our vacation. The hotel is located in very nice place next to beautiful West lake and the other smaller lake we don't remember the name, our room has very nice view and quite good facilities, the restaurant foods & services was also fantastic. In brief, there are so many things we loved in this hotel and could be called Awesome! the only one things you need to improve is your furniture, some of it was damage and need to be maintained soon. Thanks for everything, we had a very pleasant time with you!

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Amelia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review, 7 August 2014
Dear Amelia C,
Bonjour,

Thank you for choosing to stay with us at Sofitel Plaza Hanoi on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us.
At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Antoine M. Lhuguenot
General Manager
Sofitel Plaza Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taguig City, Philippines
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 22 July 2014

Went as a couple on slow vacation. Enjoyed every minute of it. The unimpeded view of West Lake from our corner bedroom was awesome to wake up to and linger on for hours on end. Their bar offered fantastic drinks and finger foods that would not puncture your wallet. The restaurant served authentic Viet cuisine on buffet even at breakfast. Service was impeccable. And the interiors were spacious and aesthetically superb. What more could I have asked for? A return visit is in the offing...

Room Tip: Higher floors in corner bedrooms fronting the lake
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Olivia_wandering
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review, 24 July 2014
Dear Olivia_wandering,
Bonjour,

Thank you for choosing to stay with us at Sofitel Plaza Hanoi on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us.

At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Antoine M. Lhuguenot
General Manager
Sofitel Plaza Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 July 2014

We stayed at the Sofitel Plaza Hanoi as part of a group in July 2014. We were in a Luxury Room for the first night and then upgraded ourselves to a Luxury Room Club Sofitel for the remaining 3 nights. The rooms were both great with the Luxury Room Club Sofitel on level 17 with a terrific bathroom and great views from the room over West Lake. The staff were just lovely to deal with, with a special mention to Ms Loan, Ms Duong and Mr Huai. However the standout was Ms Hau - who was an absolute pleasure in every encounter we had with her. The Club Lounge has a great options for breakfast with a buffet and a la carte options including champagne and the evening canapés had a great range of items and drinks. Also 3 pieces of laundry are included in room rate per day.

Room Tip: Upgrade to the Club Sofitel rooms
See more room tips
  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Scoot E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review, 24 July 2014
Dear Scoot E,
Bonjour,

Thank you for choosing to stay with us at Sofitel Plaza Hanoi on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us.

I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We hope to welcome you back to Sofitel Plaza Hanoi for another Magnifique journey in the near future.

Regards,

Antoine M. Lhuguenot
General Manager
Sofitel Plaza Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kiama, Australia
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 20 July 2014

It's the Sofitel, you know what to expect, and that's exactly what you get. The rooms were spacious, the amenities were wonderful and all the staff we encountered- on arrival, room service, the spa, the bar and dining area- were friendly and very attentive. I would definitely recommend this hotel to anyone staying in Hanoi. The view you get on the top floor while enjoying a drink or two is amazing, and the massage I received at the Spa was very relaxing.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sarahdouglas92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review, 24 July 2014
Dear Sarahdouglas92,
Bonjour,

Thank you very much for sharing your impressions on your recent stay at Sofitel Plaza Hanoi.

We are delighted to hear that our services and facilities have been up to your expectations. It is always encouraging to learn that our guests are satisfied with our services. Your kind words will be shared among the team as I am sure that this will serve as a motivation to our staffs to continuously improve our services.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Antoine M. Lhuguenot
General Manager
Sofitel Plaza Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 17 July 2014

I had an excellent stay at Sofitel Plaza. I really enjoyed the view from my room on the 8th floor overlooking the lake. My friend stayed at the executive floor , the service was excellent. The staff is very nice, helpful, attentive. The breakfast Buffett was good.

  • Stayed April 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Alev O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this review, 24 July 2014
Dear Alev O,
Bonjour,

Thank you for choosing to stay with us at Sofitel Plaza Hanoi on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us.
At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Antoine M. Lhuguenot
General Manager
Sofitel Plaza Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Hanoi

Property: Pan Pacific Hanoi
Address: 1 Thanh Nien Street, Ba Dinh District, Hanoi 100000, Vietnam (Formerly Sofitel Plaza Hanoi)
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#9 Business Hotel in Hanoi
#22 Luxury Hotel in Hanoi
#26 Family Hotel in Hanoi
#32 Spa Hotel in Hanoi
#38 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pan Pacific Hanoi 5*
Number of rooms: 273
Official Description (provided by the hotel):
Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam. ... more   less 
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Also Known As:
Sofitel Plaza Hanoi Hotel Hanoi
Accor Plaza Hanoi
Sofitel Hanoi
Hanoi Sofitel

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