I booked two rooms, one for my parents and another for myself. The staff was kind enough to place both rooms near each other, so I can get to my parent's room easily.
Also, due to some screwed up arrangements, which was totally my own fault, the hotel was kind enough to change my accommodation dates even though I've booked earlier using the no cancellation rate. That helped a lot and I'm thankful for their flexibility with such unforeseen changes.
The staff were also very kind and friendly. Two of the restaurants the concierge recommended turned out fabulous. We enjoyed the food very much and had a taste of Vietnamese cuisine in a beautiful and comfortable setting.
The only thing that kind of spoiled it for me was on my final day when I ordered breakfast after checking out of the hotel. The hotel restaurant refused to give me the hotel guest discount (which was a good 15%) even though I've stayed the night with them. The reason? I've checked out an hour ago. :(
- Official Description (provided by the hotel):
- Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam. ... more less
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- Also Known As:
- Sofitel Plaza Hanoi Hotel Hanoi
- Accor Plaza Hanoi
- Sofitel Hanoi
- Hanoi Sofitel