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Pan Pacific Hanoi
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Reviews (1,962)
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1,962 results
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1,047
668
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45
22
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1,047
668
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22
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All reviewssofitel plazawest lakerooftop barsummit loungeluxury escapes packageretractable rooftruc bach lakelake viewthe club loungeold quarterred rivera short taxi ridebusiness tripbusiness hotelluxury hotelan upgradebuffet breakfast
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869 - 874 of 1,962 reviews
Reviewed 1 September 2014

Stayed for 3 nights, excellent hotel would recommend to anyone. Lovely views pleasant staff, prices very reasonable.

Excellent choice of food in the restaurant with a superb selection of alcoholic beverages.

  • Stayed: September 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank Kevin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this reviewResponded 3 September 2014

Dear Kevin G,
Bonjour,

Thank you very much for sharing your impressions on your recent stay at Sofitel Plaza Hanoi.

I am delighted to hear that you had a pleasant stay with us and particularly enjoyed our food and alcoholic beverages. I will pass on your kind words to the team as it will certainly motivate them to keep up their good work.

Thank you again for sharing your experience and we hope to welcome you back in the near future.

Sincerely,

Antoine M. Lhuguenot
General Manager
Sofitel Plaza Hanoi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2014 via mobile

Stay here for 3 nights and having a great experience of service and hospitality. Stay at room 723 and being treated very friendly by hotel staff. Recommend this place for everyone. Only 15minutes to old quarter. Great place for shopping and sightseeing.

Stayed: August 2014, travelled on business
1  Thank Buyimfaiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this reviewResponded 1 September 2014

Dear Buyimfaiz,
Bonjour,

It has been a great pleasure to welcome you at Sofitel Plaza Hanoi and thank you for taking the time to review on your stay with us.

We are delighted that you had a memorable stay with us. Your kind words will be shared among the team as I am sure that this will serve as a motivation to our staffs to continuously improve our services.

Thank you again for sharing your experience and we hope to have an opportunity to welcome you back to Sofitel Plaza Hanoi on your next visit to Hanoi.

Sincerely,

Antoine M. Lhuguenot
General Manager
Sofitel Plaza Hanoi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2014 via mobile

I stayed 3 nights for a conference and would highly recommend this luxury hotel. It has everything you need spacious rooms with a great view fast internet good meeting rooms wonderful food and very friendly and helpful staff. The glass elevators give you a special experience and the swimming pool has a roof that can be opened so you can have both outdoor and indoor swimming. Great fitness centre too, only one comment the changing room are a bit far from the swimming pool maybe you can have separate changing rooms in the swimming area and keep the others for fitness?

Stayed: August 2014, travelled on business
Thank Tanja V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this reviewResponded 1 September 2014

Dear TanjaV,
Bonjour,

Thank you very much for sharing your impressions on your recent stay at Sofitel Plaza Hanoi.

It is always encouraging to receive compliment on our facilities and services. Your kind words wil be passed to the team as it will certainly motivate them to keep up their good work.

We will take note of your suggestion for the changing rooms in the fitness centre to ensure our guests' convenience.

Thank you again for sharing your experience. We hope to welcome you back to Sofitel Plaza Hanoi for another Magnifique journey in the near future.

Sincerely,

Antoine M. Lhuguenot
General Manager
Sofitel Plaza Hanoi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2014

We highly recommend this Hotel. Everything was perfect, from Breakfast to room service to the pool. Staff are amazing, nothing is an issue. Great work Team Sofitel Plaza Hanoi! Thank you for a great holiday.

Room Tip: choose a river view if you can, stunning
  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank NemoandSuperboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this reviewResponded 1 September 2014

Dear NemoandSuperboy,
Bonjour,

Thank you very much for taking the time to review your recent experience at our hotel. It is always a pleasure to receive positive feedback.

I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Antoine M. Lhuguenot
General Manager
Sofitel Plaza Hanoi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2014

I am unable to say anything negative about this hotel. The rooms are comfortable and well maintained. The food and beverage was well priced and excellent quality. All things that one would expect from sofitel hotels. What sets this hotel apart from the competition, however, is the standard of service. All of the staff I encountered were polite, friendly and professional and could communicate well in English. Highly recommended!

Room Tip: Request a room with a view of the lake.
  • Stayed: August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank DavidC255093
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AntoineLhuguenot, General Manager at Pan Pacific Hanoi, responded to this reviewResponded 28 August 2014

Dear DavidC255093,
Bonjour,

Thank you very much for sharing your impressions on your recent stay at Sofitel Plaza Hanoi.

We are delighted that you had a pleasant stay and particularly value our hotel. It is always encouraging to learn that our guests are satisfied with our services. Your kind words will be shared among the team as I am sure that this will serve as a motivation to our staffs to continuously improve our services.

We hope to welcome you back to Sofitel Plaza Hanoi for another Magnifique journey in the near future.

Sincerely,

Antoine M. Lhuguenot
General Manager
Sofitel Plaza Hanoi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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