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“Little to fault and little to praise”
Review of Melia Hanoi

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Melia Hanoi
Ranked #73 of 603 Hotels in Hanoi
Reviewed 12 December 2007

The Melia doesn't stand out in my memory as the other hotels do in Indochina, probably because it is a slightly above average large tourist hotel where there is little to pick holes in and little which stands out. It has illusions of grandeur in attempting an art deco style, but given its tower block exterior this seems both false and futile. Rooms though were stylish with dedicated work desk, and a letter from the Hotel's Doctor in Charge pertaining to the Cholera outbreak in Hanoi was reassuring. Food was average, not outstanding and service seemed lack lustre. All in all the Melia is one of many.

  • Stayed: December 2007
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2  Thank docvwLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 5 December 2007

After encountering huge difficulties finding hotel rooms throughout Vietnam, we booked for our final night at a top range hotel to end our trip. To be honest it seemed to be the last room available in Hanoi.
Not a pretty hotel and for the money would have preferred The Metropole but they were fully booked.
Room was good although carpet really needed replacing and for $250 for one night (only bearable due to the exchange rate with the £) we felt we had to use all the bathroom freebies to get our moneys worth and eat loads at breakfast.
Breakfast was great.. Rude Receptionist who couldn't even look up from his computer when we spoke to him like we were one of the less important guests. How did he know I wasn't rich and could bring business to the hotel (maybe it was the way I was dressed on arrival after spending the previous night in a stilt hut in the jungle!). In any event we felt like we weren't welcome (even after having a shower).
For the money I would try another top range hotel in the city for friendlier service otherwise it was ok but not great compared to similar.

  • Stayed: November 2007, travelled as a couple
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1  Thank Mezzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2007

We stayed at the Omni one night on our way back from Halong Bay. The hotel is in a good location - very close to the Hanoi Hilton (which is worth seeing) and within walking distance, or motorcycle taxi ride to the lake and other shopping areas. The rooms are nicely decorated, spacious and clean. The Executive floor rooms offer good value - there is an excellent happy hour in the Executive Floor lounge, with a good variety of hot/cold snacks. Breakfast was also quite good and the staff are friendly and efficient. For value, I would still choose the Zephyr but if the Zephyr isn't available and you are looking for a hotel with a good location, Melia is a good choice.

  • Stayed: October 2007
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1  Thank montrealjw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2007

Our first stay before the overnight Halong Bay cruise was in one of the Executive suites. Very large room, separate living room, 2 bathroom suite, equipped with all the amenities, at around US$ 200. I believe this price is hard to beat in Hanoi.
The location is good, close to the old quarter and a lake where you can walk around and eat at one of the many restaurants lakeside. The breakfast at the executive floor was OK, the one at the main floor for the standard rooms was definately better, more choices and a wide variety of foods.
As to the lack of charm suggested by other reviewers, it may be true to some extent, but I find that for the "authentic" feeling all you need to do is step outside the lobby and you will get plenty of it. If you have decided to visit Hanoi, most probably you will spend little time at the hotel, and after a long day touring this fascinating city, it's perfectly OK to return to a modern high-rise hotel where everything works pretty well.
The Halong Bay cruise, even on a 5 star junk, was a bit of a dissapointment. The waters are dirty, plastic bags and containers remind you that this is not a fantastic, secluded destination, but rather a very busy area close to a major port. And the overland trip to get there takes close to 4 hours each way, not really worth it, especially if you have already been to the Phi Phi islands area in Thailand.

After the cruise we stayed 1 night in a standard room which was just fine for around US$ 120.
One last thing, at the suggestion of Tonkin Travel (great service!), we booked all our domestic flights in business class, not only more comfortable, but the baggage allowance of 30 kg per person ended up saving us money, plus the airline tends to be a little more flexible with business class pasengers. Had we travelled on coach (20 kg allowance), our excess baggage charges would have been quite considerable.

  • Stayed: September 2007, travelled as a couple
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1  Thank Pedro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2007

Arrived around 11pm and went straight to the 20th floor to check in to only find out that the lounge check in closes exactly 11pm. The last staff had to organise a manager to come up to check us in and had pleasantly organised us a drink.

Apparently, the hotel organises a welcome message in the room (not sure if it's for all rooms) but it wasn't my name on the message. I mean, if such a thing was rolled out to impress, it should be done with perfection else, it's just pretty pointless.

Requested a non smoking room but was given a smoking room. I couldn't be bothered changing since I was dead tired and not sure if i could get one since I was told they were full.

During breakfast at the lounge, it felt as if there's no one working at the lounge. No welcome, no urshering to a table, no one brought coffee on the first day. It was exactly the same feeling when we arrived at 11pm at the lobby.

The only noticeable pleasant presence is the elusive housekeeping staff. In a rush I had left some soiled clothes unfolded, when I return in the evening, they were folded. That was a nice touch but not expected.

The room is well maintained, the bed is nice to sleep in and the linens are plush.

It's a nationally acredited 5 star hotel, but definately not up to mark. My conclusion, I neither can say it's a great hotel nor it's a bad hotel. It's just ok.

  • Stayed: October 2007, travelled on business
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1  Thank 74salt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2007

We arrived early at this hotel but had to wait until the designated check in time before we could check in. They did take our bags but told us we were not allowed to use any of the hotel's facilities, we were going to wait by the pool. They have an internet service which is very expensive as are the hotels restaurants which we didnt eat at. The beauty spa is very luxurious although also expensive and all the staff are pleasant. Staff do however tend to look down at tourists and focus on pleasing the many business people that stay at this hotel. Location is not very good with quite a walk to the city centre although this is a reason why the hotel is so quiet in a very noisy city. Many taxis and cyclos do wait outside to offer you a ride. The hotel decor is very nice and the rooms are an average size with an extra large king size bed. Breakfast is very expansive with something for everyone. Do yourself a favour and drink beer with the locals at a beer hoi for the best beer and atmosphere in Vietnam.

Stayed: September 2007
1  Thank vicnmelz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2007

We checked into the Melia Hotel yesterday morning after a long flight from Los Angeles to Bangkok and then on to Hanoi. Since we had booked an executive room, our check-in was quite simple. We checked in on the 20th floor at a desk designed for these check-ins. (However, we first stopped at a desk in the lobby of the hotel-there are several of them- and were greeted very warmly. We were then directed to take the elevator upstairs to facilitate our check-in. Upon arriving we were offered a drink, but we were hungry and chose to eat instead. (We opted for the buffet in the restaurant downstairs. The a la carte menu was expensive and not terribly appealing. The buffet was not wonderful, but a better deal than ordering off the menu. It was still pricey at $18., including beverages. The service was excellent.) We then went directly to our room on the 18th floor. The room has an art deco design with Asian features: a silk scarf on the bed. The view is panoramic. There were 3 bottles of water awaiting us in the bathroom when we checked in and since we used them yesterday, there were 3 more today after the room was cleaned. Also, there was a plate of fruit to welcome us with a cloth napkin and silverware.
Since this is my first trip to south east Asia, I was surprised to learn that to turn on the electric (including the air conditioning) one must insert a room key into the slot by the door. It took a while to cool the room; it was raining outside and felt very humid inside. There is a room safe in the closet that is easy to use. Also, there are 2 sets of robes for use during your stay: 2 turkish robes and 2 silk robes, as well as 2 pairs of slippers. The bathroom has nice ammenities: razor, 2 toothbrushes with toothpaste tubes, shampoo, q-tips and cotton swabs, shower caps, etc. There is a hairdryer-one speed and a large shaving mirror. The show and tub are high and deep. There is a pillow in the tub for long soaks, but one might have some difficulty climbing in. The towels are fine. I like the fact that there is a basket for the towels if you do not wish to reuse them. The scale has a toweled covering on it to keep it clean.
The beds are very firm, bordering on hard. After experiencing them for a night we requested a change. Housekeeping accomodated us this morning by adding extra layers of coverings over the mattresses. They clearly want to please us and make our visit a nice one. The room is quiet. Even though ours is close to the elevator, we have not heard any noise from other guests or the staff. (The elevators are quite fast as well.) This is a non-smoking room and there is no evidence that anyone has smoked in it.
There is no wireless internet connection in the room. One must use their wire to connect. It is pricey: $12. for 24 hours. Each time you disconnect your computer and then reconnect you must go through the sign in process. However, in the executive lounge the connection is wireless and the signal is strong.
The staff in the lobby have been very helpful in answering questions and responding to our needs so far. We will be going to Halong Bay for an overnight cruise tomorrow and then returning for a few more days here at the Melia. Hopefully, checking out and returning will go well. I will let you know.

Stayed: October 2007
2  Thank qhdesigner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Melia Hanoi

Address: 44B Ly Thuong Kiet Street, Hanoi 001235, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Casino Hotel in Hanoi
#16 Luxury Hotel in Hanoi
#25 Business Hotel in Hanoi
#27 Spa Hotel in Hanoi
#43 Romantic Hotel in Hanoi
Price Range: £75 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melia Hanoi 5*
Number of rooms: 306
Official Description (provided by the hotel):
Beautifully located in the heart of Vietnam’s capital, Meliá Hanoi welcomes all who are looking for splendid accommodation, first-class facilities, and warm service. Luxurious rooms and a wide array of facilities, from a state-of-the-art business center to an outdoor swimming pool, make the hotel a perfect choice for business or leisure. The Meliá Hanoi also offers diners a world of culinary delights to explore, from the international themed buffets of El Patio to the local flavors of El Oriental. Strategically located in Hanoi, the hotel stands a short distance from many key districts and major attractions such as the Hanoi Opera House, Old Quarter, Temple of Literature, and Ho Chi Minh Mausoleum. Celebrating the nation’s rich culture and traditions, including the natural wonder of Ha Long Bay, the hotel’s tour desk offers guests many ways to explore Vietnam. ... more   less 
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Also Known As:
Melia Hanoi Hotel Hanoi
Sol Melia Hanoi
Hanoi Sol Melia
Melia Hotel Hanoi

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