This is a large hotel and therefore very impersonal. We found staff to be on the miserable side. Service was average. We had to wait for 30 minutes for our luggage to arrive at our rooms which was a bit ridiculous as we could have taken it ourselves in the lift! The bedrooms are very spacious and clean. The decor is slightly dated but not an issue. I would say this is definitely a business hotel and if returning to Hanoi I would prefer a smaller hotel. However, the location was good enough and there were no major problems.
- Free Wifi
- Free Parking